Job summary
You will be working within the busy Head and Neck CBU, Surgical Division, which incorporates Ophthalmology, ENT, Oral Maxillo-Facial Surgery, Dermatology and Plastic Surgery. The successful candidate will have demonstrable experience of effectively managing staff, implementing policies and procedures and meeting targets and deadlines. You will be able to demonstrate extensive knowledge of performance targets and KPI's such as RTT and cancer pathway targets. You will need excellent organisational skills to co-ordinate the delivery of a comprehensive, high quality service for our patients. Good communication skills are essential as you will be liaising with patients, carers and all levels of staff within the Trust including clinicians
Main duties of the job
Working closely with the Service Managers and Divisional Operational Manager within the Head and Neck CBU you will manage information in relation to the patient pathways, ensuring targets, including 18 weeks and cancer targets, are achieved and maintained, and capacity within services is fully utilised.
You will also be responsible for the line management of the Dermatology and Plastic Surgery administration and secretarial teams . Your role will be to develop and manage working practices to ensure the delivery of an efficient and responsive service, encompassing new initiatives, policies and procedural changes and processes.
You must be able to uphold the Trust values of at all times by putting patients first, being caring and compassionate, working positively together, whilst being respectful of others and supporting to improve and develop the services and your team.
About us
Our teams work hard to be flexible and promote a health work/home life balance and so, agile working options are automatically considered for all roles within the Trust.
We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates from our local communities.
Your package with us includes a lot more than just your pay and here are a few of the additional benefits that are available to you as an employee:
- Access to the NHS Pension Scheme
- Relocation allowance in line with the Trust policy
- Generous Holiday Entitlement, starting at 27 days a year (for full time workers) plus bank/public holidays
- Free staff car parking on all our hospital sites during this financial year
- In-house Physiotherapy Services
- Career development and training opportunities
- Emotional Wellbeing Service covering a range of online support, access to mobile apps and 24/7 counselling services
- Subsidised meals at our hospital restaurants
- Access to exclusive discounts, cashback and vouchers via NHS Discounts and Blue Light Card
If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to Team North West Anglia NHS Foundation Trust.
Job description
Job responsibilities
- Ensure effective processes are in place for flexible elective patient booking and rota co-ordination to ensure sufficient capacity and resources are planned into the rota to match the demand for outpatient clinics and elective theatre lists.
- Chair weekly secretarial and administration meetings to monitor performance and ensure maximum capacity of outpatient clinics and theatre utilisation.
- To monitor, scrutinise and challenge weekly Directorate validation processes in line with data quality and achievement of 18 weeks and cancer targets.
- Contain an in-depth understanding of cancer pathways, processes and targets by utilising relevant systems.
For more detailed information about the duties of this post, please refer to the job description attached to the advert.
Job description
Job responsibilities
- Ensure effective processes are in place for flexible elective patient booking and rota co-ordination to ensure sufficient capacity and resources are planned into the rota to match the demand for outpatient clinics and elective theatre lists.
- Chair weekly secretarial and administration meetings to monitor performance and ensure maximum capacity of outpatient clinics and theatre utilisation.
- To monitor, scrutinise and challenge weekly Directorate validation processes in line with data quality and achievement of 18 weeks and cancer targets.
- Contain an in-depth understanding of cancer pathways, processes and targets by utilising relevant systems.
For more detailed information about the duties of this post, please refer to the job description attached to the advert.
Person Specification
Education/Qualifications
Essential
- NVQ 3 Business and Administration or equivalent experience
Desirable
- Leadership or management qualification or relevant experience
Experience
Essential
- Experience of using PAS, databases, e-track Anglia Ice, Somerset, MS office and Excel Spreadsheets
- Knowledge and experience of NHS 18 Week RTT and Cancer 2WW performance targets
- Can demonstrate problem solving abilities
- Experience of working in the NHS in an administration role
- Previous Staff Line Management of Administration/Secretarial Staff
Desirable
- Can demonstrate a high level of effective team management
- Planning and Project Management Experience
Skills and Knowledge
Essential
- Can demonstrate good standards of written and verbal communication, at all levels
- Knowledge and understanding of Data Protection, Patient Confidentiality and Information Governance principles
Person Specification
Education/Qualifications
Essential
- NVQ 3 Business and Administration or equivalent experience
Desirable
- Leadership or management qualification or relevant experience
Experience
Essential
- Experience of using PAS, databases, e-track Anglia Ice, Somerset, MS office and Excel Spreadsheets
- Knowledge and experience of NHS 18 Week RTT and Cancer 2WW performance targets
- Can demonstrate problem solving abilities
- Experience of working in the NHS in an administration role
- Previous Staff Line Management of Administration/Secretarial Staff
Desirable
- Can demonstrate a high level of effective team management
- Planning and Project Management Experience
Skills and Knowledge
Essential
- Can demonstrate good standards of written and verbal communication, at all levels
- Knowledge and understanding of Data Protection, Patient Confidentiality and Information Governance principles
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
