Job summary
Do you enjoy working as part of a busy team?
As an Outpatients Receptionist you will be working as part of a busy department, working closely with both patients and clinicians. The main responsability of the role are greeting and booking patients into clinics and booking next appointments.
We are looking for an individual who is helpful, organised and has a flexible approach to work.
Hours of work will be between a shift pattern 07.30-15.30 and 10:00-18:00 on a rotation basis every week.
Main duties of the job
Criteria:
- Excellent communication skills
- Good customer service skills - face to face contact with the general public
- Proven keyboard, telephony and clerical skills
- Respect confidentiality
- Maintain a high level of accuracy
- Ability to operate effectively as part of a team
About us
We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates form our local communities.Benefits to youo 27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (pro-rata for part time staff);o NHS Pension Scheme:o Flexible working opportunities;o Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;o Career development and training;o Wellbeing support and activities;o In-house physiotherapy Service;o On-site canteens with subsidised meals;o Subsidised staff parking (currently free).o Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough
Job description
Job responsibilities
Book follow-up appointments for patients when they have attended clinic.Cancelling or amending appointments on instruction from management,clinicians, secretaries and other departments as required.Update any patient demographic information as necessary.Process requests for interpreters for outpatient appointments as required.Cover for annual leave and sickness as required.Assist other areas and member of the department when necessary.Participate in any initiatives within the department to improve working practices.Monitor clinic utilisation and availability for the following week, information the specialty team leader when required.
Job description
Job responsibilities
Book follow-up appointments for patients when they have attended clinic.Cancelling or amending appointments on instruction from management,clinicians, secretaries and other departments as required.Update any patient demographic information as necessary.Process requests for interpreters for outpatient appointments as required.Cover for annual leave and sickness as required.Assist other areas and member of the department when necessary.Participate in any initiatives within the department to improve working practices.Monitor clinic utilisation and availability for the following week, information the specialty team leader when required.
Person Specification
Education and Qualifications
Essential
- Educated to GCSE Standard
Desirable
- NVQ Level 2 in customer service or equivalent
Experience
Essential
- Experience of using MS Office and Outlook E-Mail spreadsheets
- Good organisational skills
- Substantial experience of clerical and filing duties
- Good customer service skills incl. face to face contact with the general public
Desirable
- Previous Administration experience especially in a hospital / GP Practice / Healthcare environment
- Experience of data entry on to computer systems especially Patient Administration Systems
Knowledge
Essential
- Good keyboard, telephony and PC operational experience
- Able to file accurately and set appointments in date order
Desirable
Skills
Essential
- Excellent verbal and written communication skills
- Able to liaise with Patients, Carers, Visitors, Trust staff at all levels and various external organisations including GP Practices, Police, Prison Services
- Accuracy/spelling, numeric skills including date manipulation
Aptitudes
Essential
- Attention to detail and neat presentation of work
Other requirements
Essential
- Ability to keep information confidential
Person Specification
Education and Qualifications
Essential
- Educated to GCSE Standard
Desirable
- NVQ Level 2 in customer service or equivalent
Experience
Essential
- Experience of using MS Office and Outlook E-Mail spreadsheets
- Good organisational skills
- Substantial experience of clerical and filing duties
- Good customer service skills incl. face to face contact with the general public
Desirable
- Previous Administration experience especially in a hospital / GP Practice / Healthcare environment
- Experience of data entry on to computer systems especially Patient Administration Systems
Knowledge
Essential
- Good keyboard, telephony and PC operational experience
- Able to file accurately and set appointments in date order
Desirable
Skills
Essential
- Excellent verbal and written communication skills
- Able to liaise with Patients, Carers, Visitors, Trust staff at all levels and various external organisations including GP Practices, Police, Prison Services
- Accuracy/spelling, numeric skills including date manipulation
Aptitudes
Essential
- Attention to detail and neat presentation of work
Other requirements
Essential
- Ability to keep information confidential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
