Job summary
Are you a brilliant Administrator? If so, we would love you to join our small but very friendly team providing administrative support to the Education Centre at Hinchingbrooke Hospital to the highest standards.
Main duties of the job
Using your own judgement and initiative but with the support of the Learning Centre Manager, you will deal with a variety of tasks including administrative support of local induction/mandatory training courses run within the Education Centre. You will utilise your excellent IT skills by maintaining and updating our bespoke computer systems and your valued customer service skills will provide support to our trainers and presenters who utilise the Education Centre facilities.
About us
Our teams work hard to be flexible and promote a health work/home life balance and so agile working options are automatically considered for all roles within the Trust. Talk to the Recruiting Manager about what this means in practice for you.
Your package with us includes a lot more than just your pay and here area few of the additional benefits that are available to you as an employee:
- Access to the NHS Pension Scheme
- Generous Holiday Entitlement, starting at 27 days a year (for full time workers) plus bank/public holidays
- Free staff car parking on all our hospital sites during this financial year
- In-house Physiotherapy Services
- Career development and training opportunities
- Emotional Wellbeing Service covering a range of online support, access to mobile apps and 24/7 counselling services
- Subsidised meals at our hospital restaurants
- Access to exclusive discounts, cashback and vouchers via NHS Discounts and Blue Light Card
If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to Team North West Anglia
Job description
Job responsibilities
- Develop and maintain current and ongoing training records and provide administration support and facilitation of local induction/mandatory training courses and any other courses as required. This will include the maintenance of all training records using the ESR OLM system.
- Provide support to the Learning Centre Manager with the on-going development of the OLM system and its working practices, assisting the Learning & Development team with regular updates, marking of registers, follow up of non-attendees at mandatory training sessions and yearly system input procedures.
- Replying to and take the necessary action in respect of email requests to the Education Centre on a daily basis, which will include booking and re-scheduling course dates for staff and answering queries.
- Liaise with trainers who use the Education Centre resources to confirm their availability and attendance of planned training courses.
- Printing and distribution of registers, in conjunction with other members of the Learning & Development admin team, to trainers / rooms as required.
- Prepare designated rooms for the start of all training sessions, ensuring all equipment such as Teams equipment is in full working order.
- Be responsible for collating evaluation sheets from individual meetings and teaching sessions facilitated by the Learning & Development team.
- Be responsible for the production of attendance registers for regular and ad hoc teaching sessions held in the Education Centre.
- Assist in the formulation and production of training reports utilising pre-set templates
- Assist in the follow up of non-attendances by delegates at mandatory training sessions.
- Maintain and regularly update own procedure file as well as contributing to any system initiatives which could improve Learning & Development admin processes in general.
- Complete any other admin duties as required by the Learning Centre Manager to ensure the successful daily running of all activities within the Education Centre.
- Work flexibly to ensure adequate cover is in place during absence.
- Deputise for the Learning Centre Manager and supervise the team when required.
Job description
Job responsibilities
- Develop and maintain current and ongoing training records and provide administration support and facilitation of local induction/mandatory training courses and any other courses as required. This will include the maintenance of all training records using the ESR OLM system.
- Provide support to the Learning Centre Manager with the on-going development of the OLM system and its working practices, assisting the Learning & Development team with regular updates, marking of registers, follow up of non-attendees at mandatory training sessions and yearly system input procedures.
- Replying to and take the necessary action in respect of email requests to the Education Centre on a daily basis, which will include booking and re-scheduling course dates for staff and answering queries.
- Liaise with trainers who use the Education Centre resources to confirm their availability and attendance of planned training courses.
- Printing and distribution of registers, in conjunction with other members of the Learning & Development admin team, to trainers / rooms as required.
- Prepare designated rooms for the start of all training sessions, ensuring all equipment such as Teams equipment is in full working order.
- Be responsible for collating evaluation sheets from individual meetings and teaching sessions facilitated by the Learning & Development team.
- Be responsible for the production of attendance registers for regular and ad hoc teaching sessions held in the Education Centre.
- Assist in the formulation and production of training reports utilising pre-set templates
- Assist in the follow up of non-attendances by delegates at mandatory training sessions.
- Maintain and regularly update own procedure file as well as contributing to any system initiatives which could improve Learning & Development admin processes in general.
- Complete any other admin duties as required by the Learning Centre Manager to ensure the successful daily running of all activities within the Education Centre.
- Work flexibly to ensure adequate cover is in place during absence.
- Deputise for the Learning Centre Manager and supervise the team when required.
Person Specification
Education and Qualfications
Essential
- Good standard of education including GCSE English and Maths A-C or equivalent
Desirable
- ECDL or equivalent
- NVQ in Business Administration or relevant experience or equivalent
Experience
Desirable
- Customer Service experience
Knowledge
Essential
- Working knowledge of Microsoft Office including Word, Excel and Outlook
- Knowledge and understanding of confidentiality and the Data Protection Act
- Demonstrate an understanding of customer care/ability to work with sensitive and confidential information
Desirable
- Working knowledge of audio visual equipment
Key Skills
Essential
- Good organisation and time management with an ability to prioritise workload and work under pressure using own initiative
- Effective communication skills e.g. good telephone manner
- Adaptable and flexible in work related duties
- Ability to contribute to team working and to develop good work relationships
Other
Essential
- Awareness and respect for colleagues, patients and relatives' cultural, religious and emotional needs and beliefs
- Able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Person Specification
Education and Qualfications
Essential
- Good standard of education including GCSE English and Maths A-C or equivalent
Desirable
- ECDL or equivalent
- NVQ in Business Administration or relevant experience or equivalent
Experience
Desirable
- Customer Service experience
Knowledge
Essential
- Working knowledge of Microsoft Office including Word, Excel and Outlook
- Knowledge and understanding of confidentiality and the Data Protection Act
- Demonstrate an understanding of customer care/ability to work with sensitive and confidential information
Desirable
- Working knowledge of audio visual equipment
Key Skills
Essential
- Good organisation and time management with an ability to prioritise workload and work under pressure using own initiative
- Effective communication skills e.g. good telephone manner
- Adaptable and flexible in work related duties
- Ability to contribute to team working and to develop good work relationships
Other
Essential
- Awareness and respect for colleagues, patients and relatives' cultural, religious and emotional needs and beliefs
- Able to demonstrate behaviours consistent with the Trust's Values and Behaviours
