Job summary
We have a fixed term opportunity for a Team Leader within Clinical Administration. This role offers an exciting opportunity to develop your leadership skills in a fast paced team. You will be in a position to input and drive service improvements within clinical administration.
The role is primarily based at King Fisher House, Huntingdon but may be required to work occasionally at Royal Papworth Hospital on the Biomedical Campus in Cambridge
Main duties of the job
You will need experience of managing, motivating, and developing a team all whilst dealing with competing and challenging deadlines within a fast-paced booking team where clinic delivery and attendance has changed significantly over the past 2 years. You should lead by example when communicating and engaging with our patients and colleagues, utilise our software packages to improve the patient journey and be able to analyse, interpret & present the data required within this team. You should have a good understanding of RTT and patient pathways. You should be able to work with key stakeholders to help drive service improvements within clinical administration and possess excellent communication skills.
This is a great opportunity to work in a role where you can make a real difference to the delivery of patient care whilst working within a supportive team with training provided to meet the demands of the role.
Ideally, candidates should have:
*Previous experience of line management of staff and service development
*Supervisory and leadership skills
*High level communication and organisational skills
*Keyboard skills and knowledge of the Microsoft suite
*The ability to prioritise and work to deadlines.
About us
Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.
Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.
The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.
For a street view tour: https://royalpapworth.nhs.uk/virtual-tour
Job description
Job responsibilities
On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.
Job description
Job responsibilities
On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.
Person Specification
Qualifications
Essential
- Degree level/NVQ Level 4 qualification in Administration/Management or equivalent experience
Experience
Essential
- Demonstrable evidence of people/line management experience
- Previous experience of using complex medical terminology
- Previous experience of using Microsoft Office Applications
- Previous experience of complex, non-routine and ongoing diary management or secretarial duties
- Experience of producing reports from databases and project management
- Knowledge of standard administration systems, tasks & processes
- Knowledge and experience in a customer care environment or busy administration team
- Good understanding of the relevant patient information systems in order to carry out the role
- Good understanding of Referral to Treatment (RTT)
- Ability to input data carefully into the relevant patient systems with a high degree of accuracy
- Demonstrate own activity to new employees
- To be IT confident using multiple systems after training
- Propose changes to existing policies & procedures in own area
- The ability to communicate non-routine, complex or sensitive information to colleagues, patients or relatives utilising persuasive language and negotiating skills
- Plan ongoing, non-routine or complex activities which require adjustment and forward planning
- The ability to pay close attention to detail in written and electronic communication and information storage
- The ability to work as part of a multi-disciplinary team to ensure high quality secretarial or administrative support
- Able to organise, prioritise and adjust own and other's workload in relation to the priorities of the department over timescales in excess of 6 months
- Able to plan and implement complex projects across the department which may require adjustment
- The ability to make changes to own & others practices and offer suggestions for improving services across the department
- Able to devise and implement Standard Operating Procedures in own area of practice
- Authorised signatory or delegated budget holder
- Maintains the quality in own work and encourages others to do the same
Desirable
- Previous experience of working in the NHS
- Experience in the management of financial resources
- Knowledge of Human Resource legislation and practices
- Experience of undertaking project work
- Experience of leading change at a departmental level
Additional Criteria
Essential
- Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration
- Ability to treat all employee and other hospital information confidentially
- Recognition of factors in maintaining own and others health, safety and security
- Supportive of equality and values diversity
Person Specification
Qualifications
Essential
- Degree level/NVQ Level 4 qualification in Administration/Management or equivalent experience
Experience
Essential
- Demonstrable evidence of people/line management experience
- Previous experience of using complex medical terminology
- Previous experience of using Microsoft Office Applications
- Previous experience of complex, non-routine and ongoing diary management or secretarial duties
- Experience of producing reports from databases and project management
- Knowledge of standard administration systems, tasks & processes
- Knowledge and experience in a customer care environment or busy administration team
- Good understanding of the relevant patient information systems in order to carry out the role
- Good understanding of Referral to Treatment (RTT)
- Ability to input data carefully into the relevant patient systems with a high degree of accuracy
- Demonstrate own activity to new employees
- To be IT confident using multiple systems after training
- Propose changes to existing policies & procedures in own area
- The ability to communicate non-routine, complex or sensitive information to colleagues, patients or relatives utilising persuasive language and negotiating skills
- Plan ongoing, non-routine or complex activities which require adjustment and forward planning
- The ability to pay close attention to detail in written and electronic communication and information storage
- The ability to work as part of a multi-disciplinary team to ensure high quality secretarial or administrative support
- Able to organise, prioritise and adjust own and other's workload in relation to the priorities of the department over timescales in excess of 6 months
- Able to plan and implement complex projects across the department which may require adjustment
- The ability to make changes to own & others practices and offer suggestions for improving services across the department
- Able to devise and implement Standard Operating Procedures in own area of practice
- Authorised signatory or delegated budget holder
- Maintains the quality in own work and encourages others to do the same
Desirable
- Previous experience of working in the NHS
- Experience in the management of financial resources
- Knowledge of Human Resource legislation and practices
- Experience of undertaking project work
- Experience of leading change at a departmental level
Additional Criteria
Essential
- Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration
- Ability to treat all employee and other hospital information confidentially
- Recognition of factors in maintaining own and others health, safety and security
- Supportive of equality and values diversity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
