ICT Support Technician
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Job summary
INTERNAL APPLICANTS ONLY
Thank you for considering a position at Royal Papworth Hospital NHS Foundation Trust.
The Digital/ICT Department is responsible for the delivery of information systems and services to the whole organisation to support clinical and business integration. ICT leads in the development of ICT Technology strategy and directing all delivery programmes and services. ICT provides a range of critical ICT services many of which are in operational use 24 - 7.
Main duties of the job
The post holder will be expected to assist with all aspects of the day to day administration and management of the general IT environment as necessary, with particular emphasis on the Trust's Service Desk, desktop hardware, printing and client, application(s) and infrastructure environments.
To provide technical assistance and support relating to software applications, IT equipment and user accounts management.
The ICT Support Technician is to provide first & second line user support, in accordance with pre-determined standards and procedures.
This post holder will be responsible for providing initial technical support to users of computer systems throughout the Trust.
The post holder will have an in-depth knowledge of Microsoft systems with accreditation and\or at least 2 years' experience of working within an IT environment.
You will be required to participate in a rotational on-call out of hours support service.
This Role may require multisite working at either our Huntington based administration centre or at the Royal Papworth Hospital NHS Foundation Trust, Cambridge biomedical site. Predominantly the latter.
About us
Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.
Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.
The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.
For a street view tour: https://royalpapworth.nhs.uk/virtual-tour
Details
Date posted
30 July 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£27,485 to £30,162 a year
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
175-2526-IT1359
Job locations
Royal Papworth Hospital
Papworth Road
Cambridge Bio Medical Campus
Cambridge
CB2 0AY
Kingfisher House, Huntingdon
Kingfisher Way, Hinchingbrooke Business Park
Huntingdon
Cambridge
PE29 6FH
Employer details
Employer name
Royal Papworth Hospital NHS Foundation Trust
Address
Royal Papworth Hospital
Papworth Road
Cambridge Bio Medical Campus
Cambridge
CB2 0AY
Employer's website
https://royalpapworth.nhs.uk/working-here (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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