Job summary
Are you passionate about providing excellent patient care and administrative support in a fast-paced clinical environment? Do you thrive on delivering compassionate service and working as part of a collaborative team? If so, we'd love to hear from you!
We are now looking for a Clinic Booking Assistant to join our dynamic Outpatient Administration Team. This is an exciting opportunity to be part of a Trust that truly values its people and their contributions.
Main duties of the job
What You'll Do:
Provide a welcoming reception service for patients and visitors attending outpatient clinics.
Use your initiative to manage appointment scheduling, clinic support, and administrative tasks.
Communicate effectively with patients, carers, and clinical teams to support smooth patient journeys.
Use digital systems to coordinate appointments, virtual clinics, and record accurate patient information.
Support and guide new or less experienced team members, and take on leadership responsibilities in the absence of the team leader.
About us
Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.
Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.
The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.
For a street view tour: https://royalpapworth.nhs.uk/virtual-tour
Job description
Job responsibilities
On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.
Job description
Job responsibilities
On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.
Person Specification
Qualifications
Essential
- ECDL or equivalent experience
- English & Maths GCSE or equivalent
Desirable
- NVQ Level 3 in Administration or Customer Care or equivalent experience
Experience
Essential
- Previous experience of working in a customer facing role or within a busy office environment
- Previous experience of supporting other team members
- Experience of inputting accurate and timely data onto electronic systems
- Ability to learn, understand and utilise appropriate software packages within the organisation
- Experience of carrying out administration procedures in an office environment
- The ability to communicate basic or sensitive information to colleagues, patients & relatives
- The ability to pay close attention to detail in written and electronic communication and information storage
- The ability to work & provide supervision as part of a multi-disciplinary team to ensure high quality administrative support
- Able to organise, prioritise and adjust own workload and that of the team in relation to the priorities of the department on a daily basis
- The ability to suggest and demonstrate changes to own practice
- Ability to work freely & independently to negotiate and book patient admissions or out-patient attendances
- Demonstrates personal duty of care in relation to the safe use of equipment and other resources
- Ability to treat all employee and other hospital information confidentially
- Recognition of factors in maintaining own and others health, safety and security
Desirable
- Previous experience of working in the NHS
Additional Criteria
Essential
- As well as being able to demonstrate examples of how they work in a way that is consistent with our values of compassion, excellence and collaboration the post holder will be able to clearly demonstrate a commitment to driving culture change through equality, diversity and inclusion.
Person Specification
Qualifications
Essential
- ECDL or equivalent experience
- English & Maths GCSE or equivalent
Desirable
- NVQ Level 3 in Administration or Customer Care or equivalent experience
Experience
Essential
- Previous experience of working in a customer facing role or within a busy office environment
- Previous experience of supporting other team members
- Experience of inputting accurate and timely data onto electronic systems
- Ability to learn, understand and utilise appropriate software packages within the organisation
- Experience of carrying out administration procedures in an office environment
- The ability to communicate basic or sensitive information to colleagues, patients & relatives
- The ability to pay close attention to detail in written and electronic communication and information storage
- The ability to work & provide supervision as part of a multi-disciplinary team to ensure high quality administrative support
- Able to organise, prioritise and adjust own workload and that of the team in relation to the priorities of the department on a daily basis
- The ability to suggest and demonstrate changes to own practice
- Ability to work freely & independently to negotiate and book patient admissions or out-patient attendances
- Demonstrates personal duty of care in relation to the safe use of equipment and other resources
- Ability to treat all employee and other hospital information confidentially
- Recognition of factors in maintaining own and others health, safety and security
Desirable
- Previous experience of working in the NHS
Additional Criteria
Essential
- As well as being able to demonstrate examples of how they work in a way that is consistent with our values of compassion, excellence and collaboration the post holder will be able to clearly demonstrate a commitment to driving culture change through equality, diversity and inclusion.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
