Critical Care Admin Healthroster Administrator

Royal Papworth Hospital NHS Foundation Trust

The closing date is 11 May 2025

Job summary

We are delighted to offer an opportunity for a forward-thinking candidate to join the Critical Care Administration team. The purpose of this role is to provide comprehensive administrative support to the Critical Care Unit, managing Critical Care rosters using the electronic rostering system, supporting members of staff with annual leave requests, contractual changes and liaising with other multi-disciplinary teams.

This role requires the post holder to develop a close and effective working relationship with a large Critical Care team as well as developing effective networking with other departments e.g. Human Resources, Temporary Staffing and the E-Rostering Team.

Essential skills will include excellent interpersonal skills, an eye for detail and ability to prioritise and organise own workload. The successful applicant will work alongside a small team of administrative staff on Critical Care but be part of the wider Critical Care team. They will be able display the Trusts team values in their day to day work and interactions with colleagues.

You will ensure that services are provided in a safe and supportive environment and at all times adopt a professional approach to your work promoting a positive image to services users/carers the general public and staff.

Main duties of the job

To be responsible for the co-ordination and maintenance of the electronic rostering system (Allocate Optima) for Critical Care and ensure that the safe clinical cover is maintained at all times by insuring that the ward is staffed appropriately and that all staff are fulfilling their contracted hours. Produce the Critical Care's staffing rosters using Optima Healthroster. Manage the units annual leave and flexible working agreements.

To provide admin support to the Critical Care unit, monitoring the CCA admin email and helping and answering staff questions and queries. Supporting staff with contractual changes and new working arrangements and other adhoc admin duties.

Previous experience in this role is desirable but not essential as full training and a structured development plan will be provided.

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour

Date posted

23 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time

Reference number

175-2425-1-CA1038

Job locations

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

Job description

Job responsibilities

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

5 GCSE or equivalent including English and Maths or
NVQ III in Administration, Customer Service or equivalent qualification or experience

Desirable

European Computer Driving License (ECDL), equivalent qualification or experience

Experience

Essential

Previous experience of using Microsoft Office Applications.
Previous experience of working in an office environment.
Previous experience dealing with the public and working within a large and complex workforce.
Previous experience working in a pressurised environment with competing demands and deadlines.
A good working knowledge of Microsoft Word, Excel, Powerpoint and Teams.
Ability to communicate basic or sensitive information to colleagues, patients and visitors.
Ability to pay close attention to detail in written and electronic communication and information storage.
Ability to work as part of a multi-disciplinary team to deliver accurate and timely administrative support.
Ability to organise, prioritise and adjust own workload in relation to the priorities of the department daily.
Ability to suggest and demonstrate changes to own and others working practice.
Demonstrate personal responsibility for the safe use of equipment and other resources.
Demonstrate critical appraisal of the quality and timeliness of delivery of own work.

Desirable

Previous experience of working in the acute sector of the NHS in a clinical environment.
Previous experience of using the electronic rostering application -- Allocate Optima (formally HealthRoster)

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration
Physically able to use VDU - sometimes for long periods.

Person Specification

Qualifications

Essential

5 GCSE or equivalent including English and Maths or
NVQ III in Administration, Customer Service or equivalent qualification or experience

Desirable

European Computer Driving License (ECDL), equivalent qualification or experience

Experience

Essential

Previous experience of using Microsoft Office Applications.
Previous experience of working in an office environment.
Previous experience dealing with the public and working within a large and complex workforce.
Previous experience working in a pressurised environment with competing demands and deadlines.
A good working knowledge of Microsoft Word, Excel, Powerpoint and Teams.
Ability to communicate basic or sensitive information to colleagues, patients and visitors.
Ability to pay close attention to detail in written and electronic communication and information storage.
Ability to work as part of a multi-disciplinary team to deliver accurate and timely administrative support.
Ability to organise, prioritise and adjust own workload in relation to the priorities of the department daily.
Ability to suggest and demonstrate changes to own and others working practice.
Demonstrate personal responsibility for the safe use of equipment and other resources.
Demonstrate critical appraisal of the quality and timeliness of delivery of own work.

Desirable

Previous experience of working in the acute sector of the NHS in a clinical environment.
Previous experience of using the electronic rostering application -- Allocate Optima (formally HealthRoster)

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration
Physically able to use VDU - sometimes for long periods.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.