Switchboard Operator / Telephonist - part-time 22.5 hours

Royal Papworth Hospital NHS Foundation Trust

The closing date is 27 April 2025

Job summary

An excellent opportunity is available to work as a Hospital Switchboard Operator. Switchboard is the first point of contact to the hospital and the telecommunication services.

This position is part-time average of 22.5 hours per week over a 4 week rota.

The role requires connecting calls to callers requirements, utilising the appropriate recourses i.e. extensions, bleeps, long range pagers, home numbers and mobiles. To respond to all emergency calls, alarms and contact appropriate personnel.

Main duties of the job

An essential criterion of the job involves the ability to work shifts including Early, Lates, Nights, weekends, bank holidays. To answer incoming calls in speedy and professional manner.

The successful candidate should be able to work unsupervised, and have experience of a PC based console.

Training will be provided using the Arc attendant console on our Cisco platform.

For further information, or to arrange an informal visit, please contact Dan Rose Team Leader or Gary King, Switchboard Manager.

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour

Date posted

15 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Part-time

Reference number

175-2526-2-AD1194

Job locations

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

Job description

Job responsibilities

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Educated to level 3 (NVQ level 3 / A Level) or equivalent level of knowledge.

Desirable

Computer Literate (MS Office)
Equivalent Knowledge.

Experience

Essential

The ability to communicate basic and sensitive information to colleagues, patients and relatives.
Able to demonstrate resilience as postholder will be in direct contact with patients / relatives and staff with emotional demands on a regular basis.
Able to organise, prioritise and adjust own workload in relation to the priorities of the department daily where workload can be unpredictable and require post holder to manage several requests at the same time.
Able to act autonomously within appropriate occupational guidelines, referring to their manager when appropriate.
Able to concentrate in a busy environment whilst maintaining the quality of own work.
The ability to suggest changes to own practice.
Standard keyboard skills
Good verbal communication skills including tact, diplomacy, discretion, and sensitivity.
The post holder will be required to wear a telephone headset

Desirable

Previous experience in either NHS, Switchboard, Call centre or Customer Care
Understanding of medical terminology

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration

Person Specification

Qualifications

Essential

Educated to level 3 (NVQ level 3 / A Level) or equivalent level of knowledge.

Desirable

Computer Literate (MS Office)
Equivalent Knowledge.

Experience

Essential

The ability to communicate basic and sensitive information to colleagues, patients and relatives.
Able to demonstrate resilience as postholder will be in direct contact with patients / relatives and staff with emotional demands on a regular basis.
Able to organise, prioritise and adjust own workload in relation to the priorities of the department daily where workload can be unpredictable and require post holder to manage several requests at the same time.
Able to act autonomously within appropriate occupational guidelines, referring to their manager when appropriate.
Able to concentrate in a busy environment whilst maintaining the quality of own work.
The ability to suggest changes to own practice.
Standard keyboard skills
Good verbal communication skills including tact, diplomacy, discretion, and sensitivity.
The post holder will be required to wear a telephone headset

Desirable

Previous experience in either NHS, Switchboard, Call centre or Customer Care
Understanding of medical terminology

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.