Royal Papworth Hospital NHS Foundation Trust

RSSC Assistant Clinical Administrator

This job is now closed

Job summary

We have an exciting opportunity to join our nursing team, this diverse position involves supporting patients through a telephone helpline as well as supporting the Clinical Administrator in producing nursing rosters and other administrative duties. You will be part of a friendly and supportive team and work within a position that is truly valued by patients and nurses alike.

We are looking for an individual who can work autonomously as well as part of a team. You will have excellent communication and interpersonal skills, be empathetic and will be able to troubleshoot problems through a patient helpline and where needed refer the patient to other members of the MDT.

Main duties of the job

You will work closely with the senior nursing team and in the absence of the Clinical administration will be responsible in ensuring that the ward is adequately staffed with the appropriate skill mix. You must have the ability to be reactive and problem solve when dealing with short notice staffing issues.

You will be responsible for the stock management of ventilators and interfaces and other items not managed by the procurement department. You will need to be able to liaise confidently with other outside agencies. To have experience of Microsoft excel, electronic systems & electronic rostering systems would be advantageous.

Royal Papworth Hospital is proud to employ a diverse workforce who are encouraged to use their individuality to provide exceptional and personalised patient care. We believe that our strength as an organisation relies on our ability to foster an environment which encourages using our differences as a strength.

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour

Date posted

30 December 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time

Reference number

175-2425-2-TW1061

Job locations

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

Job description

Job responsibilities

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

NVQ III in Administration or Customer Service or equivalent qualification or experience
or
Educated to GCSE Level 4, or equivalent in English and Maths or equivalent qualification or experience

Desirable

European Computer Driving License (ECDL) or equivalent qualification or experience

Experience

Essential

The ability to communicate basic or sensitive information to colleagues, patients and relatives.
The ability to pay close attention to detail in written and electronic communication and information storage.
The ability to work as part of a multi-disciplinary team to ensure high quality administrative support.
Able to organise, prioritise and adjust own and others workload in relation to the priorities of the department over timescales.
The ability to suggest & demonstrate changes to own practice.
Demonstrates personal duty of care in relation to the safe use of equipment and other resources.
Maintains the quality in own work with the ability to suggest changes to own practice.

Desirable

Previous experience of using Microsoft Office Applications.
Previous experience of working in an office environment.
Previous experience of working in the NHS.
Previous experience of working in a customer facing role.
Experience in minute taking and organising meetings.
Knowledge of CPAP & NIV

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration

Person Specification

Qualifications

Essential

NVQ III in Administration or Customer Service or equivalent qualification or experience
or
Educated to GCSE Level 4, or equivalent in English and Maths or equivalent qualification or experience

Desirable

European Computer Driving License (ECDL) or equivalent qualification or experience

Experience

Essential

The ability to communicate basic or sensitive information to colleagues, patients and relatives.
The ability to pay close attention to detail in written and electronic communication and information storage.
The ability to work as part of a multi-disciplinary team to ensure high quality administrative support.
Able to organise, prioritise and adjust own and others workload in relation to the priorities of the department over timescales.
The ability to suggest & demonstrate changes to own practice.
Demonstrates personal duty of care in relation to the safe use of equipment and other resources.
Maintains the quality in own work with the ability to suggest changes to own practice.

Desirable

Previous experience of using Microsoft Office Applications.
Previous experience of working in an office environment.
Previous experience of working in the NHS.
Previous experience of working in a customer facing role.
Experience in minute taking and organising meetings.
Knowledge of CPAP & NIV

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Papworth Hospital NHS Foundation Trust

Address

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

Employer's website

https://royalpapworth.nhs.uk/working-here (Opens in a new tab)

Employer details

Employer name

Royal Papworth Hospital NHS Foundation Trust

Address

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

Employer's website

https://royalpapworth.nhs.uk/working-here (Opens in a new tab)