Job summary
We are delighted to offer a unique opportunity to join our prestigious organisation in the role of a Team Leader within our Clinical Administration Team.
This is a development role, providing a springboard into junior management. You will be fully supported with a tailored programme of learning for 6 months which will provide you with a comprehensive range of skill to enable you to line manage a small team. If you are looking to develop, or enhance, existing skill and will enjoy playing a key role in driving service improvement and contributing to the development of our clinical administration processes in a dynamic and fast paced environment this could be the perfect role for you.
The position is primarily based at Kingfisher House in Huntingdon Business Park with occasional work at Royal Papworth Hospital on the Biomedical Campus in Cambridge,
Take the next step in your career and join a team dedicated to providing excellence in the NHS
Main duties of the job
We are looking for a dedicated individual with strong communication, administrative and organisational skills who is a confident and competent user of Microsoft packages and patient systems.
We are seeking an individual who will thrive in our fast-paced, high volume patient booking team, where delivery of high-quality services is paramount.
As a developing leader, you will set the benchmark for effective communication and engagement with both patients and colleagues. You will effectively utilise software tools to enhance the patient journey, analyse and interpret data, and present insights to support the team's objectives. A strong understanding of RTT and patient pathways is essential to succeed in this role.
This development team leader position presents an excellent opportunity for someone eager to learn and develop their leadership and management skills. In addition to driving service improvements within clinical administration through collaboration with key stakeholders, you will have access to tailored training and support to grow in the role and advance your career.
Key Requirements:
*To engage in tailored training to develop leadership and management skills
*Excellent interpersonal, communication and organisational skills
*Proficiency with keyboards and the Microsoft Office suite.
This role offers a chance to make a tangible impact on patient care while gaining valuable experience and developing your professional skills in a supportive and growth-oriented environment.
About us
Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.
Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.
The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.
For a street view tour: https://royalpapworth.nhs.uk/virtual-tour
Job description
Job responsibilities
On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.
Job description
Job responsibilities
On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.
Person Specification
Qualifications
Essential
- Degree level/NVQ Level 4 qualification in Administration/Management or equivalent experience
Experience
Essential
- Demonstrable evidence of people/line management experience
- Previous experience of using complex medical terminology
- Previous experience of using Microsoft Office Applications
- Previous experience of complex, non-routine and ongoing diary management or secretarial duties
- Experience of producing reports from databases and project management
- Knowledge of standard administration systems, tasks & processes
- Knowledge and experience in a customer care environment or busy administration team
- Good understanding of the relevant patient information systems in order to carry out the role
- Good understanding of Referral to Treatment (RTT)
- Ability to input data carefully into the relevant patient systems with a high degree of accuracy
- Demonstrate own activity to new employees
- To be IT confident using multiple systems after training
- Propose changes to existing policies & procedures in own area
- The ability to communicate non-routine, complex or sensitive information to colleagues, patients or relatives utilising persuasive language and negotiating skills
- Plan ongoing, non-routine or complex activities which require adjustment and forward planning
- The ability to pay close attention to detail in written and electronic communication and information storage
- The ability to work as part of a multi-disciplinary team to ensure high quality secretarial or administrative support
- Able to organise, prioritise and adjust own and other's workload in relation to the priorities of the department over timescales in excess of 6 months
- Able to plan and implement complex projects across the department which may require adjustment
- The ability to make changes to own & others practices and offer suggestions for improving services across the department
- Able to devise and implement Standard Operating Procedures in own area of practice
- Authorised signatory or delegated budget holder
- Maintains the quality in own work and encourages others to do the same
Desirable
- Previous experience of working in the NHS
- Experience in the management of financial resources
- Knowledge of Human Resource legislation and practices
- Experience of undertaking project work
- Experience of leading change at a departmental level
Additional Criteria
Essential
- Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration
- Ability to treat all employee and other hospital information confidentially
- Recognition of factors in maintaining own and others health, safety and security
- Supportive of equality and values diversity
Person Specification
Qualifications
Essential
- Degree level/NVQ Level 4 qualification in Administration/Management or equivalent experience
Experience
Essential
- Demonstrable evidence of people/line management experience
- Previous experience of using complex medical terminology
- Previous experience of using Microsoft Office Applications
- Previous experience of complex, non-routine and ongoing diary management or secretarial duties
- Experience of producing reports from databases and project management
- Knowledge of standard administration systems, tasks & processes
- Knowledge and experience in a customer care environment or busy administration team
- Good understanding of the relevant patient information systems in order to carry out the role
- Good understanding of Referral to Treatment (RTT)
- Ability to input data carefully into the relevant patient systems with a high degree of accuracy
- Demonstrate own activity to new employees
- To be IT confident using multiple systems after training
- Propose changes to existing policies & procedures in own area
- The ability to communicate non-routine, complex or sensitive information to colleagues, patients or relatives utilising persuasive language and negotiating skills
- Plan ongoing, non-routine or complex activities which require adjustment and forward planning
- The ability to pay close attention to detail in written and electronic communication and information storage
- The ability to work as part of a multi-disciplinary team to ensure high quality secretarial or administrative support
- Able to organise, prioritise and adjust own and other's workload in relation to the priorities of the department over timescales in excess of 6 months
- Able to plan and implement complex projects across the department which may require adjustment
- The ability to make changes to own & others practices and offer suggestions for improving services across the department
- Able to devise and implement Standard Operating Procedures in own area of practice
- Authorised signatory or delegated budget holder
- Maintains the quality in own work and encourages others to do the same
Desirable
- Previous experience of working in the NHS
- Experience in the management of financial resources
- Knowledge of Human Resource legislation and practices
- Experience of undertaking project work
- Experience of leading change at a departmental level
Additional Criteria
Essential
- Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration
- Ability to treat all employee and other hospital information confidentially
- Recognition of factors in maintaining own and others health, safety and security
- Supportive of equality and values diversity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
