ICT Support Technician

Royal Papworth Hospital NHS Foundation Trust

The closing date is 29 December 2024

Job summary

Thank you for considering a position at Royal Papworth Hospital NHS Foundation Trust.

The Digital/ICT Department is responsible for the delivery of information systems and services to the whole organisation to support clinical and business integration. ICT leads in the development of ICT Technology strategy and directing all delivery programmes and services. ICT provides a range of critical ICT services many of which are in operational use 24 - 7.

Main duties of the job

The post holder will be expected to assist with all aspects of the day to day administration and management of the general IT environment as necessary, with particular emphasis on the Trust's Service Desk, desktop hardware, printing and client, application(s) and infrastructure environments.

To provide technical assistance and support relating to software applications, IT equipment and user accounts management.

The ICT Support Technician is to provide first & second line user support, in accordance with pre-determined standards and procedures.

This post holder will be responsible for providing initial technical support to users of computer systems throughout the Trust.

The post holder will have an in-depth knowledge of Microsoft systems with accreditation and\or experience of working within an IT environment.

You will be required to participate in a rotational on-call out of hours support service.

This Role may require multisite working at either our Huntington based administration centre or at the Royal Papworth Hospital NHS Foundation Trust, Cambridge biomedical site. Predominantly the latter.

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour

Date posted

05 December 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

175-2425-2-IT1005

Job locations

Trustwide

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

Job description

Job responsibilities

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

An in-depth Knowledge of Microsoft Systems with accreditation with experience of working in an IT environment.
Excellent knowledge of Hardware problem solving.

Experience

Essential

Excellent interpersonal and communication skills with a wide range of health service and external staff and the ability to work well within a team.
Ability to use own judgement when allocating priority to Service Desk calls.
Ability to work under pressure to tight timescales
Excellent time management skills and ability to work on own initiative unsupervised.
Competent PC user.
Ensure that all data contained on the Service Desk system and other associated systems are accurate and available at all times.
Ability to quickly and accurately determine user problems when liaising with staff.
Remain calm and professional at all time when dealing with stressed and demanding users and problems.
Assist in maintaining own and others health, safety and security.

Desirable

Previous relevant NHS or public sector experience

Additional Criteria

Essential

Evidence ability to uphold the Trust's values Compassion Excellence Collaboration.
Participation in and out of hours support rota
Ability to handle electrical components
Ability to undertake manual handling tasks

Person Specification

Qualifications

Essential

An in-depth Knowledge of Microsoft Systems with accreditation with experience of working in an IT environment.
Excellent knowledge of Hardware problem solving.

Experience

Essential

Excellent interpersonal and communication skills with a wide range of health service and external staff and the ability to work well within a team.
Ability to use own judgement when allocating priority to Service Desk calls.
Ability to work under pressure to tight timescales
Excellent time management skills and ability to work on own initiative unsupervised.
Competent PC user.
Ensure that all data contained on the Service Desk system and other associated systems are accurate and available at all times.
Ability to quickly and accurately determine user problems when liaising with staff.
Remain calm and professional at all time when dealing with stressed and demanding users and problems.
Assist in maintaining own and others health, safety and security.

Desirable

Previous relevant NHS or public sector experience

Additional Criteria

Essential

Evidence ability to uphold the Trust's values Compassion Excellence Collaboration.
Participation in and out of hours support rota
Ability to handle electrical components
Ability to undertake manual handling tasks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.