Informatics Administrator

Royal Papworth Hospital NHS Foundation Trust

This job is now closed

Job summary

The Health Records Department at Royal Papworth Hospital provides high quality and efficient administrative services:

An accurate and timely medical records service by sourcing, preparing and dispatching paper records, in time for patient appointments and admission.

*Scanning documentation into the EMR system to maintain a complete patient record, as well as quality control of the EMR system to ensure the patients' record maintains its integrity.

*Registration and Referral services and the post holder will be required to maintain this service within the service level agreements.

*Provide resilience to the wider Digital Dept. by providing assistance to the IT Helpdesk team in times of emergency

We are looking for an organised flexible person that must be able to work within a team but equal ability to work on your own initiative, who enjoys meeting demands in a busy challenging environment. You will have excellent customer service and keyboard skills; with a polite telephone manner and previous office/administrative experience would be desirable.

The department operates on a shift rota system covering the following patterns which will be at Royal Papworth Hospital, Biomedical Campus, Cambridge.

Main duties of the job

The HRD team plays a crucial role in ensuring a smooth patient journey at Royal Papworth Hospital. As a team member, responsibilities include providing high-quality health records services, maintaining patient confidentiality, and adhering to hospital guidelines. Key duties include responding to inquiries professionally, accurately recording patient referrals in EMR and Lorenzo systems, ensuring proper administration of case notes and Current Activity Folders (CAFs), and managing the daily Admission Book. The role also involves handling offsite storage requests, preparing and scanning paper case notes, ensuring data quality, and reviewing workload to meet deadlines. Additionally, support is provided to the IT Helpdesk Team when necessary. The role requires focus, effective communication, teamwork, and resilience, with a strong emphasis on maintaining patient medical records and ensuring compliance with information governance standards. The position may involve exposure to emotional situations while working with patients and carers.

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour

Date posted

29 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time

Reference number

175-2425-2-IT998

Job locations

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

Job description

Job responsibilities

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Educated to A level or equivalent standard, or GCSE with relevant working experience.

Desirable

NVQ3 in relevant subject, such as Records Management / Business Admin

Experience

Essential

Excellent communication skills both face to face and over the telephone.
Excellent organisational skills with the ability to work independently and on own initiative.
Work under pressure
To work independently and on own initiative as well as within a team
Prioritise workload and meet deadlines
Flexible and adaptable in the workplace to meet priorities and changing workloads in a very busy environment
Computer keyboard skills
Previous experience in clerical/administrative role
Experience in working within a team environment
Work shifts/specific hours
Work alone, unsupervised at bank holidays and where necessary

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration

Person Specification

Qualifications

Essential

Educated to A level or equivalent standard, or GCSE with relevant working experience.

Desirable

NVQ3 in relevant subject, such as Records Management / Business Admin

Experience

Essential

Excellent communication skills both face to face and over the telephone.
Excellent organisational skills with the ability to work independently and on own initiative.
Work under pressure
To work independently and on own initiative as well as within a team
Prioritise workload and meet deadlines
Flexible and adaptable in the workplace to meet priorities and changing workloads in a very busy environment
Computer keyboard skills
Previous experience in clerical/administrative role
Experience in working within a team environment
Work shifts/specific hours
Work alone, unsupervised at bank holidays and where necessary

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.