Senior Booking Assistant

Royal Papworth Hospital NHS Foundation Trust

The closing date is 30 November 2024

Job summary

We are currently looking to recruit an enthusiastic and motivated, full time Senior Booking Assistant on a fixed term contract until the end of Feb 2026 within our Clinical Administration booking team, who are based at the Administration Hub in Huntingdon.

If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference to our patients' journey. This post is fundamental in ensuring that the patients' experience is always a positive one.

You will have responsibility for talking to the patients on the phone, booking appointments and admissions to ensure patients do not wait longer than necessary and entering information into multiple IT systems.

The skills we are looking for are attention to detail, tact, patience, accurate data entry, the ability to liaise with colleagues throughout the Hospital and beyond, excellent verbal and written communication skills with a professional and respectful manner. Some specialties have a very high numbers of patient calls, so you should expect to spend time on the phone every day.

The ideal candidate will have a strong team work ethic, sense of accountability, accompanied by an ability to work under time restraints and pressure at times. This post is open to professionals with the right attributes to enhance a team. We will provide the necessary support to ensure your development within your role.

Main duties of the job

Provide a patient-focused, high quality, efficient and complete administrative support service and customer care experience

Working within a centralised booking team to include organising and booking inpatient admissions and outpatient appointments

Responsibility for the delivery of an aspect of the service which will include the tasks required to deliver that service taking action where necessary, and escalate any potential issues to the Team Leader. This may also include day to day supervision of other team members

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour

Date posted

21 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

175-2425-2-AD1003

Job locations

Kingfisher House, Huntingdon

Kingfisher Way, Hinchingbrooke Business Park

Huntingdon

Cambridge

PE29 6FH

Job description

Job responsibilities

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

ECDL or equivalent IT experience
English & Maths GCSE or equivalent
NVQ Level 3 in Administration or Customer Care or equivalent experience

Experience

Essential

Previous experience of working in a customer facing role
Previous experience of supervising or supporting other team members
Experience of inputting accurate and timely data onto electronic systems
Ability to learn, understand and utilise appropriate software packages within the organisation
Previous experience of carrying out general admin procedures in an office environment
The ability to communicate basic or sensitive information to colleagues, patients and relatives
The ability to pay close attention to detail in written and electronic communication and information storage
The ability to work & provide supervision as part of a multi-disciplinary team to ensure high quality administrative support
The ability to work as part of a wider multi-disciplinary team to ensure high quality administration support
Able to organise, prioritise and adjust own workload in relation to the priorities of the department on a daily basis

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration
Ability to treat all employee and other hospital information confidentially
Recognition of factors in maintaining own and others health, safety and security

Person Specification

Qualifications

Essential

ECDL or equivalent IT experience
English & Maths GCSE or equivalent
NVQ Level 3 in Administration or Customer Care or equivalent experience

Experience

Essential

Previous experience of working in a customer facing role
Previous experience of supervising or supporting other team members
Experience of inputting accurate and timely data onto electronic systems
Ability to learn, understand and utilise appropriate software packages within the organisation
Previous experience of carrying out general admin procedures in an office environment
The ability to communicate basic or sensitive information to colleagues, patients and relatives
The ability to pay close attention to detail in written and electronic communication and information storage
The ability to work & provide supervision as part of a multi-disciplinary team to ensure high quality administrative support
The ability to work as part of a wider multi-disciplinary team to ensure high quality administration support
Able to organise, prioritise and adjust own workload in relation to the priorities of the department on a daily basis

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration
Ability to treat all employee and other hospital information confidentially
Recognition of factors in maintaining own and others health, safety and security

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.