Senior Booking Assistant
Royal Papworth Hospital NHS Foundation Trust
This job is now closed
Job summary
We are currently looking to recruit an enthusiastic and motivated, full time Senior Booking Assistant on a fixed term contract until the end of Feb 2026 within our Clinical Administration booking team, who are based at the Administration Hub in Huntingdon.
If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference to our patients' journey. This post is fundamental in ensuring that the patients' experience is always a positive one.
You will have responsibility for talking to the patients on the phone, booking appointments and admissions to ensure patients do not wait longer than necessary and entering information into multiple IT systems.
The skills we are looking for are attention to detail, tact, patience, accurate data entry, the ability to liaise with colleagues throughout the Hospital and beyond, excellent verbal and written communication skills with a professional and respectful manner. Some specialties have a very high numbers of patient calls, so you should expect to spend time on the phone every day.
The ideal candidate will have a strong team work ethic, sense of accountability, accompanied by an ability to work under time restraints and pressure at times. This post is open to professionals with the right attributes to enhance a team. We will provide the necessary support to ensure your development within your role.
Main duties of the job
Provide a patient-focused, high quality, efficient and complete administrative support service and customer care experience
Working within a centralised booking team to include organising and booking inpatient admissions and outpatient appointments
Responsibility for the delivery of an aspect of the service which will include the tasks required to deliver that service taking action where necessary, and escalate any potential issues to the Team Leader. This may also include day to day supervision of other team members
About us
Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.
Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.
The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.
For a street view tour: https://royalpapworth.nhs.uk/virtual-tour
Date posted
21 November 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,071 to £25,674 a year
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
175-2425-2-AD1003
Job locations
Kingfisher House, Huntingdon
Kingfisher Way, Hinchingbrooke Business Park
Huntingdon
Cambridge
PE29 6FH
Employer details
Employer name
Royal Papworth Hospital NHS Foundation Trust
Address
Kingfisher House, Huntingdon
Kingfisher Way, Hinchingbrooke Business Park
Huntingdon
Cambridge
PE29 6FH
Employer's website
https://royalpapworth.nhs.uk/working-here (Opens in a new tab)
For questions about the job, contact:
Supporting documents
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