Private Patient Finance Coordinator

Royal Papworth Hospital NHS Foundation Trust

The closing date is 24 November 2024

Job summary

Royal Papworth Hospital is pleased to advertise the role of Private Patient Finance Coordinator. This is an exciting opportunity work as part of a vibrant and supportive team.

The Private Patient Finance Coordinator will lead the Trust's private patient billing and credit control team to ensure billing information, activity and income data is accurate and robust by developing and maintaining procedures within the department to ensure that private patient activity is accurately billed and paid in accordance with Trust policies. This is a varied and exciting role working with multiple stakeholders and systems from across the Trust.

The postholder will primarily work between the Trust's offices in Huntingdon and from home (digital equipment will be provided to post-holder by the Trust to facilitate this). Office space is also available at the Hospital site on the Cambridge Biomedical Campus..

The Finance Directorate at Royal Papworth are are committed to the wellbeing and development of their staff. You will be part of a highly functioning team who are One NHS Finance level 3 accredited and have been recognised both regionally and nationally for excellence in this area.

For the right candidate, this role at Royal Papworth can offer a fulfilling and supportive environment in which to develop your knowledge and skills.

Main duties of the job

The Commissioning & Income team are responsible for a wide range of information analysis relating to patient information, performance management and reporting. The department is integral to the Trust's and the team's specialist knowledge plays an important part in operational decision making.

The post holder will ensure billing, activity and income data is accurate and robust by developing and implementing procedures within the department that monitor and validate the quality of data downloaded from the electronic patient record and other systems across the Trust, working closely with key stakeholders to achieve and maintain this.

The post holder will develop expert knowledge on Private Patient billing and credit control functions which will actively contribute to the Trust's clinical income.

The post-holder will work closely with Department Team Leaders around data quality and financial management ensuring that issues are identified, understood, and resolved at source. Liaising with both clinical and non-clinical staff across the Trust to obtain the information required to accurately report private patient income and credit control performance.

The role will Line manage the Private Patient billing and credit control team and will ensure that training and support is provided to enable them to perform effectively within their roles.

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour

Date posted

19 November 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year

Contract

Permanent

Working pattern

Full-time

Reference number

175-2425-1-FI963

Job locations

Kingfisher House, Huntingdon

Kingfisher Way, Hinchingbrooke Business Park

Huntingdon

Cambridge

PE29 6FH

Job description

Job responsibilities

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Management qualification or significant experience in a supervisory position.
Significant experience in credit control / billing roles.

Desirable

Experience of working in a billing / credit control function in healthcare / private patient unit.
AAT qualified or working toward qualified.

Experience

Essential

Line management of other staff to include the personal development and appraisal process.
Demonstrates extensive working knowledge and proficiency in Microsoft Office including word, excel and outlook
Demonstrates proficient written communication skills
Demonstrates verbal communication skills in a confident, sensitive and professional manner.
Able to communicate and understand complex financial information
Able to work to strict guidelines
A committed, pro-active individual, able to work on their own initiative and prioritise workloads
Strong team player, able to motivate and lead others
Ability to analyse and interpret complex case notes and data within core systems such as Lorenzo to understand the patient's journey at each point from a billing perspective.
Experience of data handling, including sourcing data, data collection and inputting
Able to work using own initiative
Excellent time management and organisational skills
Ability to plan and manage own workload
Ability to work to strict deadlines

Desirable

Previous experience of working in a credit control role
Knowledge of legislation governing credit control
Be familiar with computerised financial ledgers
Previous experience of oracle based ledgers and reporting tools
Significant experience in healthcare credit control.
Experience using Patient Administration Systems (PAS) and Electronic Patient Record (EPR)

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration

Person Specification

Qualifications

Essential

Management qualification or significant experience in a supervisory position.
Significant experience in credit control / billing roles.

Desirable

Experience of working in a billing / credit control function in healthcare / private patient unit.
AAT qualified or working toward qualified.

Experience

Essential

Line management of other staff to include the personal development and appraisal process.
Demonstrates extensive working knowledge and proficiency in Microsoft Office including word, excel and outlook
Demonstrates proficient written communication skills
Demonstrates verbal communication skills in a confident, sensitive and professional manner.
Able to communicate and understand complex financial information
Able to work to strict guidelines
A committed, pro-active individual, able to work on their own initiative and prioritise workloads
Strong team player, able to motivate and lead others
Ability to analyse and interpret complex case notes and data within core systems such as Lorenzo to understand the patient's journey at each point from a billing perspective.
Experience of data handling, including sourcing data, data collection and inputting
Able to work using own initiative
Excellent time management and organisational skills
Ability to plan and manage own workload
Ability to work to strict deadlines

Desirable

Previous experience of working in a credit control role
Knowledge of legislation governing credit control
Be familiar with computerised financial ledgers
Previous experience of oracle based ledgers and reporting tools
Significant experience in healthcare credit control.
Experience using Patient Administration Systems (PAS) and Electronic Patient Record (EPR)

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.