Receptionist

Royal Papworth Hospital NHS Foundation Trust

The closing date is 24 November 2024

Job summary

An exciting opportunity has arisen to join the Ward Clinical Administration Team providing a patient focussed, high quality and complete administrative support service to enable patient flow. The post will be based on a ward but there is the expectation that you may need to work across different wards to suit the needs of the Trust. You will interact with patients and relatives as well as staff based at Royal Papworth Hospital. You will be an organised, efficient and motivated individual who is trustworthy and reliable. You must be able to be adaptable within your work role to support the team in all aspects of ward administrative cover.

Main duties of the job

The key duties of the role are to assist with the coordination of patient activity through the wards by the completion of designated admission. This includes following Trust standards for meeting and greeting patients, recording information, and escalating any delays to the Patient Flow Facilitator.

You will need keyboard skills and an aptitude for using a variety of IT systems together with a degree of flexibility with your working hours. You will be working as part of a friendly supportive team and play an important part in providing administrative support to clinical areas.

We work various shifts to cover weekdays, weekends and Bank Holidays. Please indicate which shifts you are applying for from those detailed below.

Day Ward

Monday to Friday - early: 06:30 to 14:30, late: 10:00 to 18:00.

Main Reception & Wards

Monday to Friday - early: 07:00-15:00, late: 11:00-19:00.

Saturday & Sunday -- 07:00-15:00.

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour

Date posted

13 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time

Reference number

175-2425-2-AD975

Job locations

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

Job description

Job responsibilities

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Numeracy and Literacy
NVQ II in Administration or Customer Service or equivalent qualification or experience

Desirable

European Computer Driving License (ECDL) or equivalent qualification or experience

Experience

Essential

Previous experience of using Microsoft Office Applications
Previous experience of working in a customer facing role
The ability to communicate basic or sensitive information to colleagues, patients and relatives
The ability to pay close attention to detail in written and electronic communication and information storage
The ability to work as part of a multi-disciplinary team to ensure high quality administrative support
Able to organise, prioritise and adjust own workload in relation to the priorities of the department on a daily basis
The ability to suggest changes to own practice
Demonstrates personal duty of care in relation to the safe use of equipment and other resources
Maintains the quality in own work

Desirable

Previous experience of working in an office environment
Previous experience of working in the NHS
Knowledge or RTT requirements

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration

Person Specification

Qualifications

Essential

Numeracy and Literacy
NVQ II in Administration or Customer Service or equivalent qualification or experience

Desirable

European Computer Driving License (ECDL) or equivalent qualification or experience

Experience

Essential

Previous experience of using Microsoft Office Applications
Previous experience of working in a customer facing role
The ability to communicate basic or sensitive information to colleagues, patients and relatives
The ability to pay close attention to detail in written and electronic communication and information storage
The ability to work as part of a multi-disciplinary team to ensure high quality administrative support
Able to organise, prioritise and adjust own workload in relation to the priorities of the department on a daily basis
The ability to suggest changes to own practice
Demonstrates personal duty of care in relation to the safe use of equipment and other resources
Maintains the quality in own work

Desirable

Previous experience of working in an office environment
Previous experience of working in the NHS
Knowledge or RTT requirements

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.