Job summary
Royal Papworth Hospital is a world-renowned heart and lung specialist hospital based on the Cambridge Biomedical Campus and a pioneer in cardiovascular and respiratory medicine.
This is an exciting new opportunity to support our growing internal communications function and lead on Foundation Trust membership engagement which encompasses communication with staff, patients and members of the public.
We are searching for a highly motivated and creative communicator who will be responsible for coordinating content across all of our internal and some external channels.
The post holder will report to the senior internal communications and engagement manager, working closely with them to plan, create and deliver daily, high-quality communications which keep our audiences informed and engaged about the things that matter the most to them.
This position is also responsible for managing our patient information leaflet system, as well as leading our communications and engagement plans to support recruitment and maintenance of our patient and public membership of the NHS Foundation Trust.
Main duties of the job
Work closely with our senior internal communications and engagement manager to develop and deliver the Trust's internal communications and employee engagement strategy.
Lead on certain projects as required to communicate complex and sensitive service or transformational changes across internal channels.
Generate ideas about how we can target hard-to-reach staff groups and understand their needs to develop more effective internal communications and engagement ideas.
Design and produce a range of communication materials, either analogue (posters) or digital (intranet sliders, video, digital signage), to convey key messages to our staff.
Write, edit and proofread content for our Trust intranet, weekly all-staff newsletter, weekly briefings, and - when required - website and social media channels.
Be the departmental lead for our patient information leaflets system. Manage the end-to-end process of revising, editing and ordering leaflets to ensure they are reviewed, updated and approved before publication.
Lead on communications and engagement for our foundation trust membership, in line with the trust membership strategy agreed by the Council of Governors, including delivery of the Annual Members' Meeting.
Plan and deliver creative campaigns to promote trust membership, the Council of Governors, and governor elections.
Be part of a 24/7 on-call rota to provide weekend and evening communications support to the Trust.
About us
Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.
Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.
The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.
For a street view tour: https://royalpapworth.nhs.uk/virtual-tour
Job description
Job responsibilities
On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.
Job description
Job responsibilities
On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.
Person Specification
Qualifications
Essential
- Degree-level education or equivalent experience.
- Evidence of ongoing professional development and or training in the communications field.
Desirable
- Relevant postgraduate qualification in communications, marketing or journalism.
Experience
Essential
- Experience of working in internal communications.
- Proven track record of producing high-quality internal communications, measuring its outcomes and success.
- Experience in creative communications to deliver simple, effective communications campaigns.
- Ability to think strategically and plan communications for maximum impact to support the communications strategy and organisational objectives.
- Ability to play close attention to detail in communicating sometimes complex, hard-to-understand topics.
- Awareness of the NHS, wider health agenda and local issues and how it impacts on internal communications and employee engagement.
- Ability to receive, interpret, analyse, and translate complex, sensitive information into plain language.
- Awareness of the Trust, the work it does, its stakeholders and how it is governed through foundation trust members and the Council of Governors.
- Good interpersonal skills with the ability to negotiate with and secure the confidence of staff and build effective relationships with a wide range of colleagues.
- Work well under pressure, with an ability to effectively and calmly manage different and competing priorities to tight deadlines, responding to interruptions and unpredictable, urgent requests.
- Proven written and oral communication skills.
- Experience of motivating colleagues and providing peer support to help others to thrive.
Desirable
- Ability to design and produce branded materials in line with brand guidelines.
- Experience of line management.
- Experience of delivering successful projects within a tight financial budget
- Managing and protecting house/organisation style and corporate identity/image.
- Experience of using software such as Adobe InDesign and PremierPro.
- Ability to film and produce vertical and/or horizontal video content.
- Experiencing in using content management systems.
- Experience in producing engaging, captivating content for use on digital platforms such as websites and social media.
- Experience of working with journalists and responding to media enquiries.
- Occasional need for lifting and moving goods and materials and equipment to events.
Additional Criteria
Essential
- Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration
- Confident
- Calm under pressure
- Motivated and enthusiastic
- Helpful and approachable
- Forward thinking, innovative, creative
- Flexible, co-operative and adaptable to change
- Resilient
- Professional
Person Specification
Qualifications
Essential
- Degree-level education or equivalent experience.
- Evidence of ongoing professional development and or training in the communications field.
Desirable
- Relevant postgraduate qualification in communications, marketing or journalism.
Experience
Essential
- Experience of working in internal communications.
- Proven track record of producing high-quality internal communications, measuring its outcomes and success.
- Experience in creative communications to deliver simple, effective communications campaigns.
- Ability to think strategically and plan communications for maximum impact to support the communications strategy and organisational objectives.
- Ability to play close attention to detail in communicating sometimes complex, hard-to-understand topics.
- Awareness of the NHS, wider health agenda and local issues and how it impacts on internal communications and employee engagement.
- Ability to receive, interpret, analyse, and translate complex, sensitive information into plain language.
- Awareness of the Trust, the work it does, its stakeholders and how it is governed through foundation trust members and the Council of Governors.
- Good interpersonal skills with the ability to negotiate with and secure the confidence of staff and build effective relationships with a wide range of colleagues.
- Work well under pressure, with an ability to effectively and calmly manage different and competing priorities to tight deadlines, responding to interruptions and unpredictable, urgent requests.
- Proven written and oral communication skills.
- Experience of motivating colleagues and providing peer support to help others to thrive.
Desirable
- Ability to design and produce branded materials in line with brand guidelines.
- Experience of line management.
- Experience of delivering successful projects within a tight financial budget
- Managing and protecting house/organisation style and corporate identity/image.
- Experience of using software such as Adobe InDesign and PremierPro.
- Ability to film and produce vertical and/or horizontal video content.
- Experiencing in using content management systems.
- Experience in producing engaging, captivating content for use on digital platforms such as websites and social media.
- Experience of working with journalists and responding to media enquiries.
- Occasional need for lifting and moving goods and materials and equipment to events.
Additional Criteria
Essential
- Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration
- Confident
- Calm under pressure
- Motivated and enthusiastic
- Helpful and approachable
- Forward thinking, innovative, creative
- Flexible, co-operative and adaptable to change
- Resilient
- Professional
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
