Customer Service/Business Administrative Apprentice

Royal Papworth Hospital NHS Foundation Trust

The closing date is 11 October 2024

Job summary

An opportunity has arisen for a customer service/business administration apprenticeship. This is a great opportunity for development and to learn customer service skills on the job. We are a supportive team who are looking for someone motivated to join our team made up of other admin team members and wider clinical multiprofessional team members. You'll work with team members in supporting their day to day duties and being 'front of house' on behalf of the team

Main duties of the job

Main duties of the role are to provide junior office administration and general office support, working alongside established office admin team members and various clinical professionals - including student/learner 'front of house' service; general Microsoft office use; managing general email, telephone and meet/greet communications; training session administration support and some calendar management.

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour

Date posted

08 August 2024

Pay scheme

Other

Salary

£14,400 a year None

Contract

Apprenticeship

Duration

18 months

Working pattern

Full-time

Reference number

175-2425-2-NS797

Job locations

Heart and Lung Research Institute

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

Job description

Job responsibilities

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

English GCSE pass at Grade 3/D or above
Maths GCSE pass at Grade 3/D or above
Or an equivalent level of Literacy and Numeracy skills
Experience of prioritising own work
Experience of organisation of work (This can be attained at school, college, through work

Desirable

ICT qualification such as Clait, EDCL etc
Experience of working (including any work experience, voluntary, weekend, part time work or school associated activities)

Experience

Essential

Ability and desire to develop from the training and coaching provided
Ability and interest in working in a patient and customer care focused environment
An understanding of confidentiality
Ability to work in a flexible manner
Ability to communicate effectively both orally and written
Ability to work accurately
Ability to show motivation and punctuality
Ability to meet deadlines and prioritise day to day workloads

Desirable

Ability to be flexible and adaptable to demands of the job
Experience of IT software programme

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration

Person Specification

Qualifications

Essential

English GCSE pass at Grade 3/D or above
Maths GCSE pass at Grade 3/D or above
Or an equivalent level of Literacy and Numeracy skills
Experience of prioritising own work
Experience of organisation of work (This can be attained at school, college, through work

Desirable

ICT qualification such as Clait, EDCL etc
Experience of working (including any work experience, voluntary, weekend, part time work or school associated activities)

Experience

Essential

Ability and desire to develop from the training and coaching provided
Ability and interest in working in a patient and customer care focused environment
An understanding of confidentiality
Ability to work in a flexible manner
Ability to communicate effectively both orally and written
Ability to work accurately
Ability to show motivation and punctuality
Ability to meet deadlines and prioritise day to day workloads

Desirable

Ability to be flexible and adaptable to demands of the job
Experience of IT software programme

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.