Royal Papworth Hospital NHS Foundation Trust

Specialist Nurse Administrator

This job is now closed

Job summary

Are you looking for a new challenge? Are you passionate about high quality patient care? If so, we would like to hear from you.

We are seeking an independent, organised and motivated administrator to come and work as part of our busy Pulmonary Vascular Disease Unit.

Our specialist clinicians support and treat patients with Pulmonary Hypertension (PH). We are the only NHS centre in the UK commissioned to provide Balloon Pulmonary Angioplasty (BPA).

The post holder will be based at Royal Papworth Hospital and will support the specialist nurses with administrative tasks. The successful candidate will provide a patient focused, high quality, efficient and complete administrative support service.

You will work within a multi-disciplinary team including clinicians, managers, national Pulmonary Hypertension referring centres and other administrative staff in a professional manner in written, verbal, and electronic formats.

In return we offer training and developmental opportunities within a friendly team, working on the Cambridge Biomedical Campus.

Main duties of the job

This is a busy role based with the Pulmonary Hypertension Nurse Specialists. There is a need to work as an effective team member to deliver a high-quality customer service. The role involves dealing with patients professionally and sensitively on the telephone.

Provide a co-ordinated but flexible approach to the organisation of patient's electronic notes, letters, referrals, and documentation. Co-ordinate outreach clinics. Booking and admin related tasks for the PH and BPA service, cross covering when required within the wider PVDU admin team.

Following training, input data into Lorenzo and the PH Database. Be competent and proficient in the use of relevant IT systems. Keep email up to date including shared mailboxes (i.e. PH Nurses and BPA nurses), forwarding any important messages as necessary. Receive and sort incoming/outgoing mail.

Keep an accurate record of equipment and machines, which are located with patients and to ensure dates are logged and actioned appropriately. Generate BPA outpatient clinic letters and letters to GP for patients. Take minutes of departmental and team meetings as and when required. On occasions book travel arrangements for Nurse Specialists and Consultants. Run reports and check for missing data, validation where required.

Identifying and obtaining blood test results from GP's and other health care professionals safely recording onto relevant system. Assisting with rostering and booking of training for the nursing team.

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour

Date posted

16 May 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Full-time

Reference number

175-2425-2-TH648

Job locations

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

Job description

Job responsibilities

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

English & Maths to GCSE standard

Desirable

Administrative qualification at Level 3 such as NVQ or BTEC, or equivalent experience
European Computer Driving Licence (ECDL)/equivalent qualification or experience

Experience

Essential

Previous experience of using Microsoft Office Applications
Previous experience of working in an office environment
Previous experience of working in the NHS
The ability to communicate basic or sensitive information to colleagues, patients, and relatives
The ability to pay close attention to detail in written and electronic communication and information storage
The ability to work as part of a multi-disciplinary team to ensure high quality administrative support
Able to organise, prioritise and adjust own workload in relation to the priorities of the department
The ability to make changes to own practice and offer suggestions for improving services
Demonstrates personal duty of care in relation to the safe use of equipment and other resources
Maintains the quality in own work and encourages others to do
Ability to work freely and independently to negotiate and book patient admissions/ appointments
Ability to work under pressure to meet deadlines
Ability to treat all employee and other hospital information confidentially
Recognition of factors in maintaining own and others health, safety and security
Supportive of equality and values diversity
To be able to sit for long periods of time in a Call Centre setting with VDU + headphones

Desirable

Previous experience in minute taking
Previous experience of using Medical Terminology

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration

Person Specification

Qualifications

Essential

English & Maths to GCSE standard

Desirable

Administrative qualification at Level 3 such as NVQ or BTEC, or equivalent experience
European Computer Driving Licence (ECDL)/equivalent qualification or experience

Experience

Essential

Previous experience of using Microsoft Office Applications
Previous experience of working in an office environment
Previous experience of working in the NHS
The ability to communicate basic or sensitive information to colleagues, patients, and relatives
The ability to pay close attention to detail in written and electronic communication and information storage
The ability to work as part of a multi-disciplinary team to ensure high quality administrative support
Able to organise, prioritise and adjust own workload in relation to the priorities of the department
The ability to make changes to own practice and offer suggestions for improving services
Demonstrates personal duty of care in relation to the safe use of equipment and other resources
Maintains the quality in own work and encourages others to do
Ability to work freely and independently to negotiate and book patient admissions/ appointments
Ability to work under pressure to meet deadlines
Ability to treat all employee and other hospital information confidentially
Recognition of factors in maintaining own and others health, safety and security
Supportive of equality and values diversity
To be able to sit for long periods of time in a Call Centre setting with VDU + headphones

Desirable

Previous experience in minute taking
Previous experience of using Medical Terminology

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Papworth Hospital NHS Foundation Trust

Address

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

Employer's website

https://royalpapworth.nhs.uk/working-here (Opens in a new tab)

Employer details

Employer name

Royal Papworth Hospital NHS Foundation Trust

Address

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

Employer's website

https://royalpapworth.nhs.uk/working-here (Opens in a new tab)