Ward Clerk

Royal Papworth Hospital NHS Foundation Trust

The closing date is 26 May 2024

Job summary

This role involves following departmental standard operating procedures to provide a patient focused, high quality, efficient and complete administrative support service to enable efficient patient flow through the ward areas and main reception.

To support patients, visitors and the CCA team by providing a consistent, co-ordinated, flexible clerical and reception service with key duties revolving around excellent communication, good customer care and attention to detail. Often as the first point of contact for visiting families these duties require tact, diplomacy and empathy.

Main duties of the job

Ensure all patients, visitors and staff, receive a friendly and professional service.

Ability to work as a team and ensure all information in relation to visitors is accurately relayed to the appropriate members of staff.

To demonstrate respect of patient confidentiality at all times.

Ask all discharged patients to complete the feedback questionnaire.

Following the trust standards for meeting and greeting record any updates on patient information on to Lorenzo.

Act responsibly as a team member and seek help wherever necessary.

Ability to demonstrate excellent customer care skills, whilst carrying out your daily duties.

Excellent verbal communication skills both in person and by telephone using tact, discretion and sensitivity.

Ensure department Standard Operating Procedures and working practices are followed within own area of work.

To input data accurately onto a computerised system as required, after full training, work within own levels of competence.

Contribute to inputting data as required and ensure quality of IT systems for booking various tests and recording of patient information (e.g. Lorenzo, excel, word and any other hospital IT systems) according to standard operational procedures.

To undertake administrative duties as required demonstrating good organisational skills and prioritisation of work to meet timescales without compromising quality.

Any other administrative department duties that are in line with the level of the role.

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour

Date posted

08 May 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 to £22,383 a year

Contract

Permanent

Working pattern

Part-time

Reference number

175-2425-1-CA646

Job locations

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

Job description

Job responsibilities

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Numeracy and Literacy
RSA III or equivalent/experience
Keyboard skills

Desirable

NVQ II in Administration or Customer Service or equivalent qualification or experience
European Computer Driving License (ECDL) or equivalent qualification or experience

Experience

Essential

Previous experience of using Microsoft Office Applications
Previous experience of working in a customer facing role
The ability to communicate basic or sensitive information to colleagues, patients and relatives
The ability to pay close attention to detail in written and electronic communication and information storage
The ability to work as part of a multi-disciplinary team to ensure high quality administrative support
Able to organise, prioritise own workload
Demonstrates personal duty of care in relation to the safe use of equipment and other resources
Maintains the quality in own work

Desirable

Previous experience of working in the NHS

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration
Ability to treat all employee and other hospital information confidentially
Recognition of factors in maintaining own and others health, safety and security
Supportive of equality and values diversity
Ability to work shifts which includes weekends/bank holidays

Person Specification

Qualifications

Essential

Numeracy and Literacy
RSA III or equivalent/experience
Keyboard skills

Desirable

NVQ II in Administration or Customer Service or equivalent qualification or experience
European Computer Driving License (ECDL) or equivalent qualification or experience

Experience

Essential

Previous experience of using Microsoft Office Applications
Previous experience of working in a customer facing role
The ability to communicate basic or sensitive information to colleagues, patients and relatives
The ability to pay close attention to detail in written and electronic communication and information storage
The ability to work as part of a multi-disciplinary team to ensure high quality administrative support
Able to organise, prioritise own workload
Demonstrates personal duty of care in relation to the safe use of equipment and other resources
Maintains the quality in own work

Desirable

Previous experience of working in the NHS

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration
Ability to treat all employee and other hospital information confidentially
Recognition of factors in maintaining own and others health, safety and security
Supportive of equality and values diversity
Ability to work shifts which includes weekends/bank holidays

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.