Apprentice Employee Relations Administrator

Royal Papworth Hospital NHS Foundation Trust

This job is now closed

Job summary

Are you ready to kick-start your career in administrative support? We're looking for a motivated individual to join our team as an Apprentice Employee Relations Administrator.

As an apprentice in our dynamic workplace, you'll have the chance to develop valuable knowledge and skills while providing top-notch administrative support. From answering general queries to arranging meetings and managing diaries, you'll play a pivotal role in keeping our operations running smoothly. Additionally, you'll have the opportunity to assist colleagues with workforce processes, offering advice on recruitment, pay, policies, and procedures with tact and sensitivity.

Your responsibilities will include:

Providing comprehensive administrative support, including transcribing meeting notes, assisting with employee relations investigations and hearings, and booking venues.

Utilising workforce systems to disseminate information and ensure accuracy.

Handling internal and external correspondence promptly and in accordance with departmental and trust guidelines.

Processing data and documents to a high standard, including transcribing meeting minutes accurately.

This apprenticeship offers a fantastic opportunity to gain hands-on experience and develop essential skills in a supportive environment. If you're eager to learn and ready to take the first step towards a rewarding career in employee relations administration, we want to hear from you!

Main duties of the job

Apprenticeship opportunity leading to level 3 qualification.

We are looking to recruit an enthusiastic and motivated, Apprentice Employee Relations Administrator within the Workforce Employee Relations Team, who are based at Royal Papworth Hospital in Cambridge.

You will have responsibility for talking to colleagues on the phone and communicating via email and providing administrative support for employee relations meetings. You will also need to access multiple IT systems.

The skills we are looking for are attention to detail, tact, patience, and accurate data entry, the ability to liaise with colleagues throughout the Hospital and beyond, excellent verbal and written communication skills with a professional and respectful manner.

The ideal candidate will have a strong team work ethic, sense of accountability, accompanied by an ability to work under time restraints and pressure at times. We will provide the necessary support to ensure your development within your role.

*This role includes an apprenticeship qualification. Applicants must therefore have a right to work in the UK, or for EU citizens hold pre-settled or settled status and have been a UK or EU resident for the last three years or have indefinite leave to remain with documents that are not due to expire during the duration of the apprenticeship contract. Applicants must also not already have a qualification at a higher level within the same subject matter. This requirement is due to UK apprenticeship funding regulations.

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour

Date posted

27 March 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 to £22,383 a year

Contract

Fixed term

Duration

2 years

Working pattern

Full-time, Part-time

Reference number

175-2324-2-WF530

Job locations

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

Job description

Job responsibilities

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Level 2 English and Maths

Experience

Essential

The ability to communicate basic or sensitive information to colleagues
The ability to pay close attention to detail in written and electronic communication and information storage
The ability to work as part of a multi-disciplinary team to ensure high quality administrative support
Able to organise, prioritise and adjust own workload in relation to the priorities of a busy department on a daily basis
The ability to suggest & demonstrate changes to own practice
Demonstrates personal duty of care in relation to the safe use of equipment and other resources
Deal with situations in a sensitive manner
Keyboard skills
Maintains the quality in own work

Desirable

Previous experience of working in a customer facing role
Previous experience of working in the NHS
Previous experience of carrying out general admin procedures in reception/administration environment
Knowledge of HR systems and procedures

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration
Ability to treat all employee and other hospital information confidentially
Recognition of factors in maintaining own and others health, safety and security
This role includes an apprenticeship qualification. Applicants must therefore have a right to work in the UK, or for EU citizens hold pre-settled or settled status and have been a UK or EU resident for the last three years or have indefinite leave to remain with documents that are not due to expire during the duration of the apprenticeship contract. Applicants must also not already have a qualification at a higher level within the same subject matter. This requirement is due to UK apprenticeship funding regulations

Person Specification

Qualifications

Essential

Level 2 English and Maths

Experience

Essential

The ability to communicate basic or sensitive information to colleagues
The ability to pay close attention to detail in written and electronic communication and information storage
The ability to work as part of a multi-disciplinary team to ensure high quality administrative support
Able to organise, prioritise and adjust own workload in relation to the priorities of a busy department on a daily basis
The ability to suggest & demonstrate changes to own practice
Demonstrates personal duty of care in relation to the safe use of equipment and other resources
Deal with situations in a sensitive manner
Keyboard skills
Maintains the quality in own work

Desirable

Previous experience of working in a customer facing role
Previous experience of working in the NHS
Previous experience of carrying out general admin procedures in reception/administration environment
Knowledge of HR systems and procedures

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration
Ability to treat all employee and other hospital information confidentially
Recognition of factors in maintaining own and others health, safety and security
This role includes an apprenticeship qualification. Applicants must therefore have a right to work in the UK, or for EU citizens hold pre-settled or settled status and have been a UK or EU resident for the last three years or have indefinite leave to remain with documents that are not due to expire during the duration of the apprenticeship contract. Applicants must also not already have a qualification at a higher level within the same subject matter. This requirement is due to UK apprenticeship funding regulations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.