Transport Coordinator

Royal Papworth Hospital NHS Foundation Trust

This job is now closed

Job summary

Do you have good organisation and time management skills?

We are seeking an enthusiastic Transport Coordinator to join our patient flow team. You will be part of a supportive and friendly team who deal daily with patient transport requests and the planning of transfers and discharges.

The team ensure patient transport is provided to eligible patients' creating flow in a timely and professional manner in line with Trust guidelines. You will liaise with wards and departments to ensure safe transfer of patients from ward/clinical areas to their onward destination and a good telephone manner is a key requirement.

You will need a high standard of administration expertise, accuracy being essential, and proven customer service skills.

Main duties of the job

We are looking for an individual who is flexible, has excellent interpersonal skills and the ability to work under pressure at times whilst maintaining a high standard of efficiency.

You will need to work in a team and autonomously as this role is based working from home after initial training. Working on your own initiative and the ability to prioritise your workload are paramount. In addition to this you should have knowledge of Microsoft Office packages and associated software packages.

Hours of work: Monday and Friday on rotational shifts of 08:00 -- 16:30 and 09:30 -- 18:00

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour

Date posted

20 March 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year Pro rata

Contract

Permanent

Working pattern

Part-time, Home or remote working

Reference number

175-2324-2-AD450

Job locations

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

Job description

Job responsibilities

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

GCSE to include English and maths
NVQ II in Administration or Customer Service or equivalent qualification or experience

Desirable

European Computer Driving License (ECDL) or equivalent qualification or experience

Experience

Essential

Previous experience of using Microsoft Office Applications
Previous experience of working in a customer facing role
The ability to communicate effectively with stakeholders
The ability to pay close attention to detail in written and electronic communication and information storage
The ability to work as part of a multi-disciplinary team to ensure high quality administrative support
Able to organise, prioritise and adjust own workload in relation to the priorities of the department daily
The ability to suggest changes to own practice
Demonstrates personal duty of care in relation to the safe use of equipment and other resources
Maintains the quality in own work

Desirable

Previous experience of working in an office environment
Previous experience of working in the NHS

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration

Person Specification

Qualifications

Essential

GCSE to include English and maths
NVQ II in Administration or Customer Service or equivalent qualification or experience

Desirable

European Computer Driving License (ECDL) or equivalent qualification or experience

Experience

Essential

Previous experience of using Microsoft Office Applications
Previous experience of working in a customer facing role
The ability to communicate effectively with stakeholders
The ability to pay close attention to detail in written and electronic communication and information storage
The ability to work as part of a multi-disciplinary team to ensure high quality administrative support
Able to organise, prioritise and adjust own workload in relation to the priorities of the department daily
The ability to suggest changes to own practice
Demonstrates personal duty of care in relation to the safe use of equipment and other resources
Maintains the quality in own work

Desirable

Previous experience of working in an office environment
Previous experience of working in the NHS

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.