Quality Compliance Co-Ordinator (Administrator)

Royal Papworth Hospital NHS Foundation Trust

This job is now closed

Job summary

Are you an accomplished and efficient administrator with proven office experience and IT skills? Do you possess L3 business administration qualification or have L2 and willing to work towards L3? This is a crucial role to support Royal Papworth Hospital to provide a transparent view of our CQC compliance and ongoing commitment to provide outstanding patient care.

You will join a successful team who provide an essential service. You will support the Head of Clinical Quality Improvement with quality improvement initiatives by carrying out clerical tasks to facilitate the smooth running of projects. Reporting to and working closely with the Quality Compliance Officer, you will support workstreams associated with the review of CQC regulations and follow up of actions.

Applicants must have proven organisational, time management and team working skills, be passionate about attention to detail and act as an advocate for improvement. You will be capable of working on your own initiative, have excellent interpersonal skills, strong written and verbal communication capabilities and be able to effectively prioritise a dynamic workload. In return you will join a friendly team at the UK's largest heart and lung hospital whilst being supported to develop professionally.

Based at Royal Papworth Hospital, 20 hours per week ideally across 4 days, there may be a need on occasions to flex these hours to suit demands of the service.

We welcome an informal conversation to discuss the requirements for this role.

Main duties of the job

If you wish to apply for this post please detail in your application how you can demonstrate skills and experience against the requirements of this role.

Please review the role profile and below.

*Provide admin support to the Head of Clinical Quality Improvement & Transformation and Quality Compliance Officer to ensure evidence is comprehensive, current and reflective of best practice

*Support the Head of Clinical Quality Improvement & Transformation in development of Harm Free Care initiatives

*Assist the Quality Compliance Officer to provide a clear view of the Trust's compliance with the CQC Fundamental Standards

*Track action plans and information requests relating to internal peer reviews and quality improvement programmes, information is sometimes complex or sensitive, and may require tact or persuasive skills to obtain the information

*Track completion of key monitoring activities relating to the Trust quality standards

*Maintain diaries, arrange meetings and events, coordinating availabilities and booking rooms

*Prepare and circulate agendas; take minutes in a timely manner

*Plan and organise a number of complex activities involving formulation and adjustment of plans, such as meetings, action and project plans

*Ensure processes for documentation of quality improvement programmes and filing systems are in place

*You may be asked to provide admin support to the Assistant Director of Quality & Risk and to cross cover for other administrators within the Clinical Governance team

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour

Date posted

15 March 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,597 a year

Contract

Permanent

Working pattern

Part-time

Reference number

175-2324-1-CG156

Job locations

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

Job description

Job responsibilities

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

NVQ III in Business Administration or Customer Care, BTEC OR Secretarial diploma or equivalent level of knowledge and experience
GCSE English and Mathematics Grade C or Level 4 and above
European Computer Driving License (ECDL) or equivalent qualification or experience

Desirable

Compliance or Quality Assurance qualification

Experience

Essential

Previous experience of a full range of clerical/administrative duties
Previous experience of minute taking and organising meetings
Experience of providing administrative support to a project or programme
Experience of working independently and on own initiative without supervision
Experience in working collaboratively within a team environment
Confident in the use of Microsoft Office programme especially Outlook, Word, Excel, PowerPoint and Teams
Excellent verbal communication skills both face to face and over the telephone
Excellent interpersonal skills including sensitivity, discretion and diplomacy using tact or persuasion to overcome potential resistance
Good standard of written English, able to write clearly and concisely.
Able to write simple reports.
Excellent organisational skills to prioritise own workload,
with the ability to change priorities at short notice and plan workload efficiently to meet deadlines, remaining calm and under control when under pressure
Able to pay close attention to detail in written and electronic communication and information storage
Be able to concentrate for long periods, eg, when using software packages for a substantial part of the day

Desirable

Experience of working within an assurance, governance or quality team within the NHS
Knowledge of CQC regulations and requirements
Good working knowledge of Clinical Governance
Knowledge of NHS policies and processes

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration
Conscientious and reliable
Enthusiastic and with a positive attitude
Positive ambassador for improvement
Supportive of equality and values diversity
Able to travel to other hospital sites on occasion (administration hub in Huntingdon)
Recognition of factors in maintaining own and others health, safety and security

Person Specification

Qualifications

Essential

NVQ III in Business Administration or Customer Care, BTEC OR Secretarial diploma or equivalent level of knowledge and experience
GCSE English and Mathematics Grade C or Level 4 and above
European Computer Driving License (ECDL) or equivalent qualification or experience

Desirable

Compliance or Quality Assurance qualification

Experience

Essential

Previous experience of a full range of clerical/administrative duties
Previous experience of minute taking and organising meetings
Experience of providing administrative support to a project or programme
Experience of working independently and on own initiative without supervision
Experience in working collaboratively within a team environment
Confident in the use of Microsoft Office programme especially Outlook, Word, Excel, PowerPoint and Teams
Excellent verbal communication skills both face to face and over the telephone
Excellent interpersonal skills including sensitivity, discretion and diplomacy using tact or persuasion to overcome potential resistance
Good standard of written English, able to write clearly and concisely.
Able to write simple reports.
Excellent organisational skills to prioritise own workload,
with the ability to change priorities at short notice and plan workload efficiently to meet deadlines, remaining calm and under control when under pressure
Able to pay close attention to detail in written and electronic communication and information storage
Be able to concentrate for long periods, eg, when using software packages for a substantial part of the day

Desirable

Experience of working within an assurance, governance or quality team within the NHS
Knowledge of CQC regulations and requirements
Good working knowledge of Clinical Governance
Knowledge of NHS policies and processes

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration
Conscientious and reliable
Enthusiastic and with a positive attitude
Positive ambassador for improvement
Supportive of equality and values diversity
Able to travel to other hospital sites on occasion (administration hub in Huntingdon)
Recognition of factors in maintaining own and others health, safety and security

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.