Receptionist

Royal Papworth Hospital NHS Foundation Trust

This job is now closed

Job summary

An opportunity has arisen for a highly motivated and enthusiastic individual to join the Clinical Administration Team within a Trust with a world-wide reputation and opportunities to gain exceptional experience mean that this is a wonderful place to develop your career.

Royal Papworth Hospital is proud to employ a diverse workforce who is encouraged to use their individuality to provide exceptional and personalised patient care. We believe that our strength as an organisation relies on our ability to foster an environment which encourages using our differences as a strength.

The Receptionist role is a great starting point to begin a lifelong career in healthcare or an excellent opportunity to gain new skills and experience.

The successful candidate will have the chance to make a real difference by providing a high quality, efficient, customer-focused service for our Trusts. We are looking for someone with excellent IT skills and be able to work effectively under pressure. You should be flexible, possess strong team values, able to work in a fast-paced environment while providing a high-quality customer service and enjoy working with the public. A commitment to further training and development and exceptional communication skills are also essential.

Main duties of the job

The role requires excellent telephone and face to face conducts, a high standard of written English and the ability to multi- task in a fast-paced environment.

This includes following trust standards for meeting and greeting patients and recording information on the Lorenzo system and escalating any delays to the Patient Flow Facilitator. As well as assisting the ward team by request/book hospital transport for eligible patients.

When you start, you will receive a documented training programme for you to feel supported in the role with opportunities to regularly review your progress with your mentor. We feel it is important for newly appointed staff members to have the ability to review their progress.

The functional areas of training, which are all carried out on the patients electronic medical record are:AdmissionsDischargesAccess PlansBookingExpected Discharge DatesRed to Green pathway statusDischarge pathway

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour

Date posted

05 March 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year

Contract

Permanent

Working pattern

Full-time

Reference number

175-2324-2-RL370ADA

Job locations

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

Job description

Job responsibilities

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion Excellence Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Numeracy and Literacy

Desirable

NVQ II in Administration or Customer Service or equivalent qualification or experience
European Computer Driving License (ECDL) or equivalent qualification or experience

Experience

Essential

Previous experience of using Microsoft Office Applications
Previous experience of undertaking Administrative tasks
Previous experience of working in a customer facing role
The ability to communicate basic or sensitive information to colleagues, patients and relatives
The ability to pay close attention to detail in written and electronic communication and information storage
The ability to work as part of a multi-disciplinary team to ensure high quality administrative support
Able to organise, prioritise own workload
Demonstrates personal duty of care in relation to the safe use of equipment and other resources
Maintains the quality in own work

Desirable

Previous experience of working in the NHS

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration
Ability to treat all employee and other hospital information confidentially
Recognition of factors in maintaining own and others health, safety and security
Supportive of equality and values diversity
Ability to work shifts (07:00 to 15:00, 06:30 to 14:30, 10:00 to 18:00, 12:00 to 20:00)

Person Specification

Qualifications

Essential

Numeracy and Literacy

Desirable

NVQ II in Administration or Customer Service or equivalent qualification or experience
European Computer Driving License (ECDL) or equivalent qualification or experience

Experience

Essential

Previous experience of using Microsoft Office Applications
Previous experience of undertaking Administrative tasks
Previous experience of working in a customer facing role
The ability to communicate basic or sensitive information to colleagues, patients and relatives
The ability to pay close attention to detail in written and electronic communication and information storage
The ability to work as part of a multi-disciplinary team to ensure high quality administrative support
Able to organise, prioritise own workload
Demonstrates personal duty of care in relation to the safe use of equipment and other resources
Maintains the quality in own work

Desirable

Previous experience of working in the NHS

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration
Ability to treat all employee and other hospital information confidentially
Recognition of factors in maintaining own and others health, safety and security
Supportive of equality and values diversity
Ability to work shifts (07:00 to 15:00, 06:30 to 14:30, 10:00 to 18:00, 12:00 to 20:00)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.