Temporary Staffing - Receptionist
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Job summary
The Reception role is a great starting point to begin a lifelong career in Healthcare or an excellent opportunity to gain new skills and experience.
The successful candidate will have the chance to make a real difference by providing a high quality, efficient, customer-focused service for our Trust's. We are looking for someone with excellent IT skills, and be able to work effectively under pressure. You should be flexible, possess strong team values, be able to work in a fast paced environment while providing a high quality customer service and enjoy working with the public. A commitment to further training and development and exceptional communication skills are also essential.
The role requires excellent telephone and face to face conducts, a high standard of written English and the ability to multi- task in a fast paced environment.
This includes following trust standards for meeting and greeting patients and recording information on the Lorenzo system and escalating any delays to the Patient Flow Facilitator. As well as assisting the ward team by request/book hospital transport for eligible patients.
Main duties of the job
Assist with the coordination of patient activity through the hospital.
Supporting patient and visitors that attend Royal Papworth Hospital.
Always meet and greet patients efficiently and professionally while recording information on the Lorenzo system.
Assist the ward team with patient flow by request/book hospital transport for eligible patients.
Escalate to the Patient Flow Facilitator any information that could delay a patient's discharge.
About us
Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.
Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.
The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.
For a street view tour: https://royalpapworth.nhs.uk/virtual-tour
Details
Date posted
29 November 2023
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 to £22,383 a year
Contract
Bank
Working pattern
Full-time, Part-time, Flexible working
Reference number
175-2324-1-WF346
Job locations
Royal Papworth Hospital
Papworth Road
Cambridge Bio Medical Campus
Cambridge
CB2 0AY
Employer details
Employer name
Royal Papworth Hospital NHS Foundation Trust
Address
Royal Papworth Hospital
Papworth Road
Cambridge Bio Medical Campus
Cambridge
CB2 0AY
Employer's website
https://royalpapworth.nhs.uk/working-here (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
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