Royal Papworth Hospital NHS Foundation Trust

Healthcare Science Coordinator/Administrator (Apprenticeship)

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Job summary

We are delighted to be able to offer an apprenticeship in our Healthcare Science Coordinator role. This is an apprenticeship for administration whilst working and supporting out respiratory physiology department.

The role of the Healthcare Science Coordinator is to provide a high quality, patient focused, efficient Respiratory Physiology service within Royal Papworth Hospital NHS Foundation Trust.This role involves following departmental operating procedures to provide a patient focused, high quality, efficient and complete administrative support service to enable efficient patient flow through the Heart & Lung Function testing department. You will be working within a multidisciplinary team and support routine clinical service.

NB: Due to UK apprenticeship funding regulations applicants must have a right to work in the UK, or for EU citizens hold pre-settled or settled status and have been a UK or EU resident for the last three years or have indefinite leave to remain with documents that are not due to expire during the duration of the apprenticeship contract. Applicants must also not already have a qualification at a higher level within the same subject matter.

Main duties of the job

The main duties of the job are:

Communication - ability to demonstrate excellent customer care skills, greeting patients visiting the Heart & Lung Department according to trust values, assisting flow through the department. To ensure that patients and visitors receive a friendly and professional service, always demonstrate patient confidentiality. Work closely with the physiologists to coordinate smooth patient flow. Contribute to departmental discussions and work towards Directorate and Trust objectives, participate in service and cost improvement programmes.

Administrative - demonstrate planning, good organisational and prioritising skills, assist with elements of local induction for new starters. Day to day diary management using departmental computer programmes, deal with internal and external correspondence, coordinate patient activity through the department, liaise with physiologists, clinic, ward areas and other diagnostic services. Coordinate the departmental nebuliser loan service. Ensure electronic filing and departmental staff e-rostering systems are kept up to date, book follow up appointments, develop and maintain departmental administration policies and procedures, contribute to data inputting, coordinate ordering of stationery items and managing stock levels and administration support to management team.

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour

Date posted

23 November 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Full-time

Reference number

175-2324-2-TH76

Job locations

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

Job description

Job responsibilities

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please ensure you evidence in the Essential Criteria how you uphold the Trust Values Compassion Excellence Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

English & Maths GCSE at Grade 4/C or above
Or an equivalent level of Literacy and Numeracy skills (If you do not have any qualifications for literacy or numeracy a test can be taken, so this should not put you off applying)

Experience

Essential

Previous experience of using Microsoft Office Applications
Ability to analyse information
Good verbal and written communication skills
Previous experience of working in a customer facing role
The ability to pay close attention to detail in written and electronic communication and information storage
Ability to process complex technical information and formulate an appropriate plan to make adjustments to current communication
The ability to work as part of a multi-disciplinary team to ensure high quality administrative support
Demonstrates personal duty of care in relation to the safe use of equipment and other resources
The ability to communicate basic or sensitive information to colleagues, patients and relatives
Able to organise, prioritise and adjust own workload in relation to the priorities of the department on a daily basis
The ability to suggest changes to own practice
Maintains the quality in own work

Desirable

Previous experience of working in an office environment
Previous experience of working in the NHS
Knowledge of RTT requirements
Previous experience of working with an Electronic Patient Record and booking system applications

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration
Must have been EU resident for at least 3 years
Ability to undertake manual handling tasks
Ability to deal with sensitive information in a professional manner
Ability to concentrate for periods of time whilst inputting data into a computer

Desirable

Ability to travel to other sites if required

Person Specification

Qualifications

Essential

English & Maths GCSE at Grade 4/C or above
Or an equivalent level of Literacy and Numeracy skills (If you do not have any qualifications for literacy or numeracy a test can be taken, so this should not put you off applying)

Experience

Essential

Previous experience of using Microsoft Office Applications
Ability to analyse information
Good verbal and written communication skills
Previous experience of working in a customer facing role
The ability to pay close attention to detail in written and electronic communication and information storage
Ability to process complex technical information and formulate an appropriate plan to make adjustments to current communication
The ability to work as part of a multi-disciplinary team to ensure high quality administrative support
Demonstrates personal duty of care in relation to the safe use of equipment and other resources
The ability to communicate basic or sensitive information to colleagues, patients and relatives
Able to organise, prioritise and adjust own workload in relation to the priorities of the department on a daily basis
The ability to suggest changes to own practice
Maintains the quality in own work

Desirable

Previous experience of working in an office environment
Previous experience of working in the NHS
Knowledge of RTT requirements
Previous experience of working with an Electronic Patient Record and booking system applications

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration
Must have been EU resident for at least 3 years
Ability to undertake manual handling tasks
Ability to deal with sensitive information in a professional manner
Ability to concentrate for periods of time whilst inputting data into a computer

Desirable

Ability to travel to other sites if required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Papworth Hospital NHS Foundation Trust

Address

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

Employer's website

https://royalpapworth.nhs.uk/working-here (Opens in a new tab)

Employer details

Employer name

Royal Papworth Hospital NHS Foundation Trust

Address

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

Employer's website

https://royalpapworth.nhs.uk/working-here (Opens in a new tab)