Job summary
*Provide a patient-focused, high quality, efficient and complete administrative support service and customer care experience
*Working within the Thoracic MDT team & to include organising and booking inpatient admissions and outpatient appointments
*Responsibility for the delivery of an aspect of the service which will include the tasks required to deliver that service taking action where necessary, and escalate any potential issues to the MDT Co-ordinator and Service Managers
Main duties of the job
We are looking for a dynamic individual with excellent written and verbal communication skills to support and work as part of a busy team whilst developing their own skillset. Working alongside the operational and clinical teams your responsibilities will include providing administrative support for the Thoracic MDT coordinators & Service Managers. You will have the ability to work on your own initiative and to prioritise your workload.
We can offer a flexible approach to hours and days of work to suit individual needs
About us
Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.
Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.
The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.
For a street view tour: https://royalpapworth.nhs.uk/virtual-tour
Job description
Job responsibilities
On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.
Job description
Job responsibilities
On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.
Person Specification
Qualifications
Essential
- ECDL or equivalent IT experience
- English & Maths GCSE or equivalent
Desirable
- NVQ Level 3 in Administration or Customer Care or equivalent experience
Experience
Essential
- Previous experience of working in a customer facing role
- Experience of inputting accurate and timely data onto electronic systems
- Ability to learn, understand and utilise appropriate software packages within the organisation
- Previous experience of carrying out general admin procedures in an office environment
- Able to organise, prioritise and adjust own workload in relation to the priorities of the department on a daily basis
- The ability to communicate basic or sensitive information to colleagues, patients and relatives
- The ability to suggest & demonstrate changes to own practice
- The ability to pay close attention to detail in written and electronic communication and information storage
- The ability to work & provide supervision as part of a multi-disciplinary team to ensure high quality administrative support
- The ability to work as part of a wider multi-disciplinary team to ensure high quality administration support
- Responsible for the safe use of equipment and other resources
- Maintains quality in own work
Desirable
- Previous experience of working in the NHS
Additional Criteria
Essential
- Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration
- Ability to treat all employee and other hospital information confidentially
- Recognition of factors in maintaining own and others health, safety and security
- Supportive of equality and values diversity
Person Specification
Qualifications
Essential
- ECDL or equivalent IT experience
- English & Maths GCSE or equivalent
Desirable
- NVQ Level 3 in Administration or Customer Care or equivalent experience
Experience
Essential
- Previous experience of working in a customer facing role
- Experience of inputting accurate and timely data onto electronic systems
- Ability to learn, understand and utilise appropriate software packages within the organisation
- Previous experience of carrying out general admin procedures in an office environment
- Able to organise, prioritise and adjust own workload in relation to the priorities of the department on a daily basis
- The ability to communicate basic or sensitive information to colleagues, patients and relatives
- The ability to suggest & demonstrate changes to own practice
- The ability to pay close attention to detail in written and electronic communication and information storage
- The ability to work & provide supervision as part of a multi-disciplinary team to ensure high quality administrative support
- The ability to work as part of a wider multi-disciplinary team to ensure high quality administration support
- Responsible for the safe use of equipment and other resources
- Maintains quality in own work
Desirable
- Previous experience of working in the NHS
Additional Criteria
Essential
- Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration
- Ability to treat all employee and other hospital information confidentially
- Recognition of factors in maintaining own and others health, safety and security
- Supportive of equality and values diversity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
