Job summary
Reporting to and working closely with the Quality Compliance Officer, the post holder will play an important role in supporting the workstreams associated with quality compliance and clinical quality improvement by providing high calibre administrative support to both CQC compliance and quality improvement programmes of work.
The post-holder will focus on providing quality monitoring and support, assisting the Quality Compliance Officer to provide a transparent view of the Trust's CQC compliance status and tracking the completion of key monitoring activities. You will also support the Head of Clinical Quality Improvement & Transformation with the various quality improvement initiatives. You may also at times be asked to provide administrative assistance to the Assistant Director of Quality & Risk.
Main duties of the job
We are looking for an experienced and efficient administrator, who is capable of working on their own initiative, is passionate about attention to detail and who can act as an advocate for improvement. You will have excellent interpersonal skills, strong written and verbal communication capabilities, and be able to prioritise a dynamic workload effectively. Solid basic IT skills are essential.
Prior experience in a compliance or quality assurance role is highly desirable.
The role is office based at Royal Papworth Hospital, 20 hours per week, ideally across 4 days. There may be a requirement to travel to the Trust's administration hub in Huntingdon.
About us
Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.
Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.
The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.
For a street view tour: https://royalpapworth.nhs.uk/virtual-tour
Job description
Job responsibilities
On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.
Job description
Job responsibilities
On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.
Person Specification
Qualifications
Essential
- NVQ III in Business Administration or Customer Care, BTEC OR Secretarial diploma or equivalent level of knowledge and experience
- GCSE English and Mathematics Grade C or Level 4 and above
- European Computer Driving License (ECDL) or equivalent qualification or experience
Desirable
- Compliance or Quality Assurance qualification
Experience
Essential
- Previous experience of a full range of clerical/administrative duties
- Previous experience of minute taking and organising meetings
- Experience of providing administrative support to a project or programme
- Experience of working independently and on own initiative without supervision
- Experience in working collaboratively within a team environment
- Confident in the use of Microsoft Office programme especially Outlook, Word, Excel, PowerPoint and Teams
- Excellent verbal communication skills both face to face and over the telephone
- Excellent interpersonal skills including sensitivity, discretion and diplomacy using tact or persuasion to overcome potential resistance
- Good standard of written English, able to write clearly and concisely.
- Able to write simple reports.
- Excellent organisational skills to prioritise own workload,
- with the ability to change priorities at short notice and plan workload efficiently to meet deadlines, remaining calm and under control when under pressure
- Able to pay close attention to detail in written and electronic communication and information storage
- Be able to concentrate for long periods, eg, when using software packages for a substantial part of the day
Desirable
- Experience of working within an assurance, governance or quality team within the NHS
- Knowledge of CQC regulations and requirements
- Good working knowledge of Clinical Governance
- Knowledge of NHS policies and processes
Additional Criteria
Essential
- Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration
- Conscientious and reliable
- Enthusiastic and with a positive attitude
- Positive ambassador for improvement
- Supportive of equality and values diversity
- Able to travel to other hospital sites on occasion (administration hub in Huntingdon)
- Recognition of factors in maintaining own and others health, safety and security
Person Specification
Qualifications
Essential
- NVQ III in Business Administration or Customer Care, BTEC OR Secretarial diploma or equivalent level of knowledge and experience
- GCSE English and Mathematics Grade C or Level 4 and above
- European Computer Driving License (ECDL) or equivalent qualification or experience
Desirable
- Compliance or Quality Assurance qualification
Experience
Essential
- Previous experience of a full range of clerical/administrative duties
- Previous experience of minute taking and organising meetings
- Experience of providing administrative support to a project or programme
- Experience of working independently and on own initiative without supervision
- Experience in working collaboratively within a team environment
- Confident in the use of Microsoft Office programme especially Outlook, Word, Excel, PowerPoint and Teams
- Excellent verbal communication skills both face to face and over the telephone
- Excellent interpersonal skills including sensitivity, discretion and diplomacy using tact or persuasion to overcome potential resistance
- Good standard of written English, able to write clearly and concisely.
- Able to write simple reports.
- Excellent organisational skills to prioritise own workload,
- with the ability to change priorities at short notice and plan workload efficiently to meet deadlines, remaining calm and under control when under pressure
- Able to pay close attention to detail in written and electronic communication and information storage
- Be able to concentrate for long periods, eg, when using software packages for a substantial part of the day
Desirable
- Experience of working within an assurance, governance or quality team within the NHS
- Knowledge of CQC regulations and requirements
- Good working knowledge of Clinical Governance
- Knowledge of NHS policies and processes
Additional Criteria
Essential
- Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration
- Conscientious and reliable
- Enthusiastic and with a positive attitude
- Positive ambassador for improvement
- Supportive of equality and values diversity
- Able to travel to other hospital sites on occasion (administration hub in Huntingdon)
- Recognition of factors in maintaining own and others health, safety and security
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
