Royal Papworth Hospital NHS Foundation Trust

Booking Assistant

This job is now closed

Job summary

There are full and part time positions available with Clinical Administration at Royal Papworth Hospital based within the Admin Hub in Huntingdon.

This role will include booking of inpatient and outpatient clinic appointment, telephone contact with a wide range of patients., working with a variety of software packages.

You will need experience of dealing with competing and challenging deadlines within a fast-paced Booking Team. You should have a good understanding of RTT and patient pathways. You should be able to work with key stakeholders to help drive service improvements within clinical administration and possess excellent communication skills.

Main duties of the job

This is a great opportunity to work in a role where you can make a real difference to the delivery of patient care whilst working within a supportive team with training provided to meet the demands of the role.

Ideally, candidates should have:

*High level of organisational skills

*Excellent communication skills with direct patient contact

*Keyboard skills and knowledge of the Microsoft suite

*The ability to prioritise and work to deadlines

Royal Papworth Hospital is proud to employ a diverse workforce who are encouraged to use their individuality to provide exceptional and personalised patient care. We believe that our strength as an organisation relies on our ability to foster an environment which encourages using our differences as a strength

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour

Date posted

19 September 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 to £22,383 a year

Contract

Permanent

Working pattern

Part-time

Reference number

175-2324-2-AD176

Job locations

Kingfisher House

Kingfisher Way, Hinchingbrooke Business Park

Huntingdon

Cambridge

PE29 6FH

Job description

Job responsibilities

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

ECDL or equivalent IT experience
English & Maths GCSE or equivalent
NVQ Level 2 in Administration or Customer Care or equivalent experience

Experience

Essential

Previous experience of working in a customer facing role
Experience of inputting accurate and timely data onto electronic systems
Ability to learn, understand and utilise appropriate
Ability to treat all employee and other hospital information confidentially
Recognition of factors in maintaining own and others health, safety and security
The ability to communicate basic or sensitive information to colleagues, patients and relatives
The ability to pay close attention to detail in written and electronic communication and information storage
The ability to work as part of a wider multi-disciplinary team to ensure high quality administration support
Able to organise, prioritise and adjust own workload in relation to the priorities of the department on a daily basis
The ability to suggest & demonstrate changes to own practice
Responsible for the safe use of equipment and other resources
Maintains quality in own work

Desirable

Previous experience of carrying out general admin procedures in an office environment
Previous experience of working in the NHS

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration

Person Specification

Qualifications

Essential

ECDL or equivalent IT experience
English & Maths GCSE or equivalent
NVQ Level 2 in Administration or Customer Care or equivalent experience

Experience

Essential

Previous experience of working in a customer facing role
Experience of inputting accurate and timely data onto electronic systems
Ability to learn, understand and utilise appropriate
Ability to treat all employee and other hospital information confidentially
Recognition of factors in maintaining own and others health, safety and security
The ability to communicate basic or sensitive information to colleagues, patients and relatives
The ability to pay close attention to detail in written and electronic communication and information storage
The ability to work as part of a wider multi-disciplinary team to ensure high quality administration support
Able to organise, prioritise and adjust own workload in relation to the priorities of the department on a daily basis
The ability to suggest & demonstrate changes to own practice
Responsible for the safe use of equipment and other resources
Maintains quality in own work

Desirable

Previous experience of carrying out general admin procedures in an office environment
Previous experience of working in the NHS

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Papworth Hospital NHS Foundation Trust

Address

Kingfisher House

Kingfisher Way, Hinchingbrooke Business Park

Huntingdon

Cambridge

PE29 6FH

Employer's website

https://royalpapworth.nhs.uk/working-here (Opens in a new tab)

Employer details

Employer name

Royal Papworth Hospital NHS Foundation Trust

Address

Kingfisher House

Kingfisher Way, Hinchingbrooke Business Park

Huntingdon

Cambridge

PE29 6FH

Employer's website

https://royalpapworth.nhs.uk/working-here (Opens in a new tab)