Job summary
Do you believe that every patient interaction is an opportunity to deliver safer, kinder, and more compassionate care?
Are you driven by a desire to understand what really happens in complex systems -- and use that learning to make things better?
Are you ready to lead a team who make a tangible difference to patients, families, and staff every single day?
At Yorkshire Ambulance Service, patient safety isn't a process -- it's a promise. As we continue to embed and mature the Patient Safety Incident Response Framework (PSIRF), we are seeking a courageous, emotionally intelligent and forward-thinking
Patient Safety Manager to help shape the future of safety, learning, and improvement across our Trust.
We're looking for someone with heart.With courage.With curiosity.With the resilience to lead in difficult moments -- and the compassion to walk alongside others when it matters most.
If that sounds like you, we'd love to meet you.
Main duties of the job
As our Patient Safety Manager, you will:
- Oversee the operational delivery of PSIRF, ensuring investigations are robust, fair, and focused on learning.
- Lead and inspire the Patient Safety Team -- including Investigators, Incident Response Leads and our Family & Staff Engagement Officer.
- Play a central role in shaping how we respond to incidents, embed learning, and support both staff and families during difficult times.
- Act as a trusted expert in systems thinking, SEIPS methodology, just culture principles, quality improvement and analytical insight.
- Build powerful partnerships with operational colleagues, Integrated Care Board partners, legal teams, and external agencies.
- Bring clarity and compassion to the most sensitive and challenging conversations.
- Influence organisational culture by championing openness, dignity, psychological safety, and continuous improvement.
In short... you will help us learn, grow, and keep people safe.
About us
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.
We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.
We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.
Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.
Benefits:
- Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
- 27 days annual leave, increasing to 33 with service.
- Contributory Pension.
- NHS Discounts including shops, restaurants, gyms etc.
- Car lease and other salary sacrifice schemes (salary dependent).
- Dedicated employee assistance and counselling service.
- Opportunities for research participation, career progression and ongoing development.
- Well respected, committed and supported staff networks for our workforce.
Job description
Job responsibilities
To succeed in this role you will:
- Be flexible about your working patterns
- Have proven leadership and team management skills with the ability to set clear standards, empower and delegate
- Need an ability to maintain effective working relationships with peers, the service and wider organisation with effective engagement, consulting and influencing skills across key stakeholders
- Be self-sufficient in extraction of management information and reporting
- Have analytical skills including systems analysis and problem solving
- Have the ability to make sense of, and manage, conflicting priorities and reach effective and timely solutions
- Have the ability to assess risks, anticipate difficulties and successfully address them
- Have the ability to plan and effectively manage resources
- Have developed communication skills, including report writing skills, presentations and verbal communication
- Be able to make critical decisions quickly and rationally based upon complex information and the need for action based upon options available
- Understand the concepts of negotiation
Please ensure you read and understand the attached Job Description, Person Specification and Job Risk Profile to self-assess your suitability before completing your application.
Completion of the Supporting Information section within your application is essential and include all relevant experience, knowledge and role related qualities to support your application.
Job description
Job responsibilities
To succeed in this role you will:
- Be flexible about your working patterns
- Have proven leadership and team management skills with the ability to set clear standards, empower and delegate
- Need an ability to maintain effective working relationships with peers, the service and wider organisation with effective engagement, consulting and influencing skills across key stakeholders
- Be self-sufficient in extraction of management information and reporting
- Have analytical skills including systems analysis and problem solving
- Have the ability to make sense of, and manage, conflicting priorities and reach effective and timely solutions
- Have the ability to assess risks, anticipate difficulties and successfully address them
- Have the ability to plan and effectively manage resources
- Have developed communication skills, including report writing skills, presentations and verbal communication
- Be able to make critical decisions quickly and rationally based upon complex information and the need for action based upon options available
- Understand the concepts of negotiation
Please ensure you read and understand the attached Job Description, Person Specification and Job Risk Profile to self-assess your suitability before completing your application.
Completion of the Supporting Information section within your application is essential and include all relevant experience, knowledge and role related qualities to support your application.
Person Specification
Skills
Essential
- oExtensive knowledge and lived experience Microsoft products including Word, PowerPoint and Excel and other software to produce clear, easy read, value added documentation
- oGood knowledge of systems thinking, human factors understanding and just culture principles
- oAbility to contribute to the patient safety debate
- oHas an ability to critically analyse data and information to support decision making
Desirable
- oAbility to interpret complex information (Including patient safety incident data, administrative data, mortality data) that may conflict and where expert opinions may differ
- oWell-developed influencing and negotiating skills at an organisational level and externally with a range of stakeholders
Experience
Essential
- oExperience of working in a patient-safety role with an understanding of the principles that underpin approaches to improving patient safety in health systems
- oExperience and knowledge of the components of clinical governance, incident response, risk management and assurance functions; current NHS national policies, standards, requirements and directions that relate to measuring and improving the quality and safety of patient care
Desirable
- oExperience of developing & delivering training programmes
- oExperience in project/change management in a healthcare environment and driving improvement for the safety of patients which can include techniques and tools such as Agile, Prince 2 or Managing Successful Projects
Qualifications
Essential
- oEducated to Degree level (in a relevant discipline) or equivalent experience in a Patient Safety role.
- oSignificant experience of working in a senior management role.
Desirable
- oPost-Graduate Patient Safety qualification
Person Specification
Skills
Essential
- oExtensive knowledge and lived experience Microsoft products including Word, PowerPoint and Excel and other software to produce clear, easy read, value added documentation
- oGood knowledge of systems thinking, human factors understanding and just culture principles
- oAbility to contribute to the patient safety debate
- oHas an ability to critically analyse data and information to support decision making
Desirable
- oAbility to interpret complex information (Including patient safety incident data, administrative data, mortality data) that may conflict and where expert opinions may differ
- oWell-developed influencing and negotiating skills at an organisational level and externally with a range of stakeholders
Experience
Essential
- oExperience of working in a patient-safety role with an understanding of the principles that underpin approaches to improving patient safety in health systems
- oExperience and knowledge of the components of clinical governance, incident response, risk management and assurance functions; current NHS national policies, standards, requirements and directions that relate to measuring and improving the quality and safety of patient care
Desirable
- oExperience of developing & delivering training programmes
- oExperience in project/change management in a healthcare environment and driving improvement for the safety of patients which can include techniques and tools such as Agile, Prince 2 or Managing Successful Projects
Qualifications
Essential
- oEducated to Degree level (in a relevant discipline) or equivalent experience in a Patient Safety role.
- oSignificant experience of working in a senior management role.
Desirable
- oPost-Graduate Patient Safety qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Yorkshire Ambulance Service NHS Trust
Address
Yorkshire Ambulance Services NHS Trust HQ Wakefield
Brindley Way
Wakefield
WF2 0XQ
Employer's website
https://www.yas.nhs.uk/ (Opens in a new tab)
