Yorkshire Ambulance Service NHS Trust

Quality and Safety Administrator

The closing date is 30 November 2025

Job summary

Are you passionate about safeguarding children and adults at risk and have the commitment to working in a fast paced, forward thinking, dedicated team? If the answer to this is 'yes', then we've an exciting opportunity waiting for you.

Due to career advancement within the team, we are currently seeking a full time administrator on a permanent contract. Job share will be considered.

The post involves supporting the safeguarding team which is part of the wider Quality & Safety Team of the Quality, Governance and Performance Assurance Directorate.

The base for this role is the Trust HQ at Springhill, Wakefield but the team are hybrid working- both at Trust HQ or remote working from home. The ability to utilise online electronic systems such as Microsoft Teams is essential to support ongoing remote working.

The successful candidate will need to be a team player who is adaptable, self-motivated, and innovative.

The working hours of the safeguarding team are Monday-Friday 9-5pm.

Interviews for shortlisted candidates will be conducted on 10th December 2025.

Main duties of the job

The successful applicant will work alongside the current administrator and other team members for safeguarding to provide administrative support in all aspects of their role, including:

  • manage the paediatric liaison / child frequent caller databases and associated administration.
  • management of safeguarding concerns and enquiries internally and externally using Datix and ambulance systems to collect information and prepare for clinician review.
  • Directly supporting the Head of Safeguarding with administrativesupport.

The role will support

  • Data gathering and analysis to support quality practice.
  • Support the dissemination of learning and training.
  • Using excellent communication skills to build strong effective relationships with all internal and external partners.
  • Contribute to the audits and support compliance with statutory and regulatory requirements.
  • Ability to prioritise tasks and to manage conflicting demands on time and resources to deliver objectives through effective time management.

About us

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.We employ more than 7,000 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.Benefits:o Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)o 27 days annual leave, increasing to 33 with service.o Contributory Pension.o NHS Discounts including shops, restaurants, gyms etc.o Car lease and other salary sacrifice schemes.o Dedicated employee assistance and counselling service.o Opportunities for research participation, career progression and ongoing development.o Well respected, committed and supported staff networks for our workforce.

Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html

Details

Date posted

18 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Per annum

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working, Home or remote working

Reference number

174-Q&SA-171125

Job locations

Yorkshire Ambulance Service NHS Trust

Brindley Way

Wakefield

WF2 0XQ


Job description

Job responsibilities

We are seeking a highly motivated, knowledgeable, and enthusiastic individuals who will:

  • Support the managementenquiries internally and externally using Datix and ambulance systems to collect information and prepare for clinician review.
  • Data gathering and analysis to support quality practice.
  • Support the dissemination of learning and training.
  • Using excellent communication skills to build strong effective relationships with all internal and external partners.
  • Contribute to the audit and compliance with all statutory and regulatory requirements.
  • Ability to prioritise tasks and to manage conflicting demands on time and resources to deliver objectives through effective time management

This role is currently hybrid working with a balance between Wakefield HQ and home working. Office hours are Monday -Friday 09:00-17:00

Job description

Job responsibilities

We are seeking a highly motivated, knowledgeable, and enthusiastic individuals who will:

  • Support the managementenquiries internally and externally using Datix and ambulance systems to collect information and prepare for clinician review.
  • Data gathering and analysis to support quality practice.
  • Support the dissemination of learning and training.
  • Using excellent communication skills to build strong effective relationships with all internal and external partners.
  • Contribute to the audit and compliance with all statutory and regulatory requirements.
  • Ability to prioritise tasks and to manage conflicting demands on time and resources to deliver objectives through effective time management

This role is currently hybrid working with a balance between Wakefield HQ and home working. Office hours are Monday -Friday 09:00-17:00

Person Specification

Qualifications, skills and experience

Essential

  • Educated to GCSE Standard at Grade C or above in Mathematics and English or equivalent.
  • Level 3 Qualifications e.g. A levels, NVQ3, BTEC certificate or diploma or apprenticeship or equivalent experience.
  • Ability to deal with an unpredictable workload ensuring key priorities and deadlines are met through effective time management
  • Competent in the use of data bases, word processing packages, spreadsheets, Power-Point, and ability to extract information and analyse trends
  • Demonstrates integrity, understanding and maintenance of confidentiality and handling sensitive issues
  • Excellent written and oral communication skills
  • Significant experience of administration and office routines
Person Specification

Qualifications, skills and experience

Essential

  • Educated to GCSE Standard at Grade C or above in Mathematics and English or equivalent.
  • Level 3 Qualifications e.g. A levels, NVQ3, BTEC certificate or diploma or apprenticeship or equivalent experience.
  • Ability to deal with an unpredictable workload ensuring key priorities and deadlines are met through effective time management
  • Competent in the use of data bases, word processing packages, spreadsheets, Power-Point, and ability to extract information and analyse trends
  • Demonstrates integrity, understanding and maintenance of confidentiality and handling sensitive issues
  • Excellent written and oral communication skills
  • Significant experience of administration and office routines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Yorkshire Ambulance Service NHS Trust

Address

Yorkshire Ambulance Service NHS Trust

Brindley Way

Wakefield

WF2 0XQ


Employer's website

https://www.yas.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Yorkshire Ambulance Service NHS Trust

Address

Yorkshire Ambulance Service NHS Trust

Brindley Way

Wakefield

WF2 0XQ


Employer's website

https://www.yas.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Named Professional for Safeguarding

Lindsey Mounfield

lindsey.mounfield@nhs.net

07745105159

Details

Date posted

18 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Per annum

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working, Home or remote working

Reference number

174-Q&SA-171125

Job locations

Yorkshire Ambulance Service NHS Trust

Brindley Way

Wakefield

WF2 0XQ


Supporting documents

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