999 Emergency Call Handler

Job summary

Yorkshire Ambulance Service are currently looking for emergency call takers (999 Call Handlers), full-time and part-time shift working is available.

• Full-time salary £24,625 rising to £25,674 after 2 years (pro rata for part time employees)

• We also offer an attractive shift allowance for unsocial hours which can attract an enhancement of up to a maximum of £429.00 per month gross (pro rata for part time employees).

The unsocial hours are:

• Saturday: midnight to midnight and any weekday after 8pm and before 6am

• All time on Sundays and Public holidays: midnight to midnight

Full-time and part-time hours with flexible working options available

Help us to save lives and deliver the best outcomes for patients in emergency and non-emergency situations with a career in the Yorkshire Ambulance Service.

Working for us is an experience like no other, it is a great privilege to play a part in saving and changing lives. You could be walking somebody through CPR to help to save a life or you could be helping to bring new life into the world.

You can make an invaluable difference every day to patients by providing help and support to people at their time of need.

Yorkshire Ambulance Service NHS Trust are now recruiting 999 Call Handlers in our Emergency (999) Operations Centres based in Wakefield and York.

Full training will be provided.

Main duties of the job

As a 999 Call Handler, your role is to answer Emergency and Non-Emergency calls within our Emergency Operations Centre (EOC). This could include:

• Taking Emergency Calls from members of the public and giving the appropriate advice to care for the patient until the ambulance arrives on scene.

• Taking emergency calls from the Police and Fire Services.

• Taking emergency and non-emergency bookings from Health Care Professionals (HCPs), Nurses and Hospitals for patient transfers.

• Informing Police, Fire and other agencies about incidents.

• Assisting ambulance crews and dispatchers with information and directions as and when necessary, e.g. during a major incident.

The attached example rota includes a mixture of working unsociable hours, weekends, bank holidays and the Christmas/New Year period.

About us

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

Benefits:

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependent)

• 27 days annual leave, increasing to 33 with service.

• Contributory Pension.

• NHS Discounts including shops, restaurants, gyms etc.

• Car lease and other salary sacrifice schemes.

• Dedicated employee assistance and counselling service.

• Opportunities for research participation, career progression and ongoing development.

• Well respected, committed and supported staff networks for our workforce.

Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html