PMO & Performance Improvement Coordinator

Job summary

Yorkshire Ambulance Service are embarking on a major transformation project to change the primary triage tool for 999 call handling in the Emergency Operations Centre from AMPDS ProQA to NHS Pathways, in order to provide the most appropriate patient care and improve operational efficiency. This is an exciting new role to support the successful delivery of this project.

The PMO & Performance Improvement Coordinator will be a key member of the project implementation team, working closely with other project team members, stakeholders across the organisation and external partners. The remit will involve supporting the administration of the project ensuring that timescales, project objectives, benefits and outcomes are achieved within agreed tolerances. The project will progress significant organisational change, including establishing new systems and ways of working, and retraining of staff.

This is a varied project support role, which may include administering project and programme board meetings, maintenance of project documentation such as risk, issue and lessons learned logs, managing project communications, and coordinating project related activities such travel and accommodation for off site training. There may also be the opportunity to support other projects and programmes within the Trust's transformation portfolio.

Main duties of the job

The PMO & Performance Improvement Coordinator will:

• produce high quality documentation, including reports, on behalf of the Directorate and trust's Transformation portfolio.
• provide comprehensive co-ordination support within the PMO and Performance Improvement functions.
• make informed decisions within the remit and responsibility of the post, ensuring that agreed standards and targets are met in accordance with Directorate, Trust and National standards.
• act as source of advice and guidance and point of contact for enquiries relevant to the PMO and Performance Improvement functions, liaising with internal colleagues andexternal organisations as necessary.
• contribute to the effective maintenance of data and records management systems used within the directorate.
• help develop, implement and monitor systems and processes regarding communication of relevant information to Trust staff and external stakeholders.
• help to ensure effective project governance is in place, developing and presenting a variety of documents and reports, developing plans, managing, and monitoring progress, risks and issues and providing stakeholder management and communications.
• ensure that standard project management methodologies are consistently applied.

About us

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.Benefits:o Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)o 27 days annual leave, increasing to 33 with service.o Contributory Pension.o NHS Discounts including shops, restaurants, gyms etc.o Car lease and other salary sacrifice schemes (salary dependent)o Dedicated employee assistance and counselling service.o Opportunities for research participation, career progression and ongoing development.o Well respected, committed and supported staff networks for our workforce.

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