Job summary
Would you like to be part of a team delivering an invaluable service to the patients of Yorkshire?
Would you like to work for an ambitious and challenging organisation which will share your passion for high quality patient care?
Following a restructure in our Emergency Operations Centre's (EOC), we are currently looking for Clinical Duty Managers.
As a Clinical Duty Manager you will be accountable for the effective Leadership and Management of the clinical delivery of the Emergency Operation Centre's for Yorkshire Ambulance Service.
Making clinical and management decisions that are proportionate and necessary to ensure the safe provision of high-quality clinical care to the patients of Yorkshire. You will be responsible for the delivery of both the Operations and Strategic objectives of the Trust.
Main duties of the job
You will provide leadership across the virtual service, ensuring staff are fully engaged, supported, and developed and that the service culture is one of continuous improvement by delivering on the key performance indicators (KPIs) for the service ensuring effective and efficient quality of care is provided 365 days a year.
Behaviours within the role will be as important as results and it is essential for the Duty Manager to be flexible in approach to manage the day to day running of a busy Emergency Operations Centre environment, to ensure that the service is best set to meet the needs of patients.
Clinical Duty Managers undertake the role of tactical commander in line with JESIP principles, managing any major/critical incidents that occur in conjunction with strategic commanders and Senior Management teams, always taking responsibility for communications relating to the incident.
Interviews will be held on Thursday 5th September at Yorkshire Ambulance Service Wakefield headquarters, alternative dates will only be honoured in exceptional circumstances.
About us
We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.
We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.
Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.
Benefits:
- Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
- 27 days annual leave, increasing to 33 with service.
- Contributory Pension.
- NHS Discounts including shops, restaurants, gyms etc.
- Car lease and other salary sacrifice schemes.
- Dedicated employee assistance and counselling service.
- Opportunities for research participation, career progression and ongoing development.
- Well respected, committed and supported staff networks for our workforce.
Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html
Job description
Job responsibilities
To succeed in this role you will:
- Be flexible about your working patterns
- Have experience of managing the delivery of operational services and have a proven track record of delivering against key operational objectives
- Have evidence of strong analytic, numeric and critical reasoning skills and effective problem solving skills
- Have the ability to lead by example, encourage innovation and inspire and develop talent within the Trust to assist future succession planning
Please ensure you read and understand the attached Job Description, Person Specification and Job Risk Profile to self-assess your suitability before completing your application.
Completion of the Supporting Information section within your application is essential. please include all relevant experience, knowledge and role related qualities to support your application.
Job description
Job responsibilities
To succeed in this role you will:
- Be flexible about your working patterns
- Have experience of managing the delivery of operational services and have a proven track record of delivering against key operational objectives
- Have evidence of strong analytic, numeric and critical reasoning skills and effective problem solving skills
- Have the ability to lead by example, encourage innovation and inspire and develop talent within the Trust to assist future succession planning
Please ensure you read and understand the attached Job Description, Person Specification and Job Risk Profile to self-assess your suitability before completing your application.
Completion of the Supporting Information section within your application is essential. please include all relevant experience, knowledge and role related qualities to support your application.
Person Specification
Experience
Essential
- Experience of managing the delivery of operational call centre services and achievement of performance targets Experience in capacity and workforce management and resource allocation
- Experience in developing and implementing policies, procedures and working practices
- Experience of staff involvement, participation and partnership working.
- Evidence of dealing with competing priorities simultaneously, to meet required timescales within available resources.
Skills / Competencies
Essential
- Developed communication skills, including report writing skills, presentations, and verbal communication.
- Ability to maintain effective working relationships with peers, the service and wider organisation with effective engagement, consulting and influencing skills across key stakeholders.
- Able to make critical decisions quickly and rationally based upon complex information and the need for action based upon options available.
- Understands the concepts of negotiation and can apply tactics to negotiations to achieve satisfactory outcomes.
Qualifications / Knowledge
Essential
- HCPC registered paramedic or NMC registered nurse with at least two years clinical experience.
- Knowledge and understanding of the urgent care national and local priorities and initiatives.
Person Specification
Experience
Essential
- Experience of managing the delivery of operational call centre services and achievement of performance targets Experience in capacity and workforce management and resource allocation
- Experience in developing and implementing policies, procedures and working practices
- Experience of staff involvement, participation and partnership working.
- Evidence of dealing with competing priorities simultaneously, to meet required timescales within available resources.
Skills / Competencies
Essential
- Developed communication skills, including report writing skills, presentations, and verbal communication.
- Ability to maintain effective working relationships with peers, the service and wider organisation with effective engagement, consulting and influencing skills across key stakeholders.
- Able to make critical decisions quickly and rationally based upon complex information and the need for action based upon options available.
- Understands the concepts of negotiation and can apply tactics to negotiations to achieve satisfactory outcomes.
Qualifications / Knowledge
Essential
- HCPC registered paramedic or NMC registered nurse with at least two years clinical experience.
- Knowledge and understanding of the urgent care national and local priorities and initiatives.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Employer details
Employer name
Yorkshire Ambulance Service NHS Trust
Address
Yorkshire Ambulance Services EOC's - Wakefield or York - Base location TBC at Interview
Shipton Rd, York & Brindley Way, Wakefield
Wakefield or York
WF2 0XQ
Employer's website
https://www.yas.nhs.uk/ (Opens in a new tab)
