Nursing and Patient Experience Team Coordiantor

Job summary

Due to promotion of the current post holder, we are seeking to recruit a Coordinator for the recently created Nursing and Patient Experience Team.

The Nursing and Patient Experience Team Coordinator will work as part of a dynamic team responsible for delivery of the Trusts Nursing and Patient Experience Portfolio, which includes Nurse leadership, Mental Health, Learning Disabilities and Neurodiversity, Patient Relations and Patient Experience.

Working closely with the Head of Nursing and Patient Experience, Specialist Development Nurse - MH and Patient Relations Manager the post holder will supporting the coordination of key deliverables for the team and projects ensuring that timescales, objectives, benefits and outcomes are achieved.

Main duties of the job

To provide comprehensive coordination and project management support to the Head of Nursing and Patient Experience and the wider Nursing and Patient Experience Team.

Make informed decisions within area and remit of responsibility ensuring that agreed standards and targets are met in accordance with Team, Directorate, Trust and National standards, policies and procedures.

Develop, implement and monitor systems and processes regarding communication of information to YAS staff and external stakeholders.

Support the management and implementation of projects and programmes for the Nursing and Patient Experience Team.

Produce high quality reports and documentation on behalf of the Head of Nursing and Patient Experience Team and quality assure documents produced by the Nursing and Patient Experience Team.

Provide line management for the Nursing and Patient Experience Team administrator.

About us

At Yorkshire Ambulance Service, our vision is to be trusted as the best urgent and emergency care provider with the best people and partnerships, delivering the best outcomes for patients.

The NHS Operational Plan has set out six key priorities nationally to respond to the ongoing challenges presented by COVID-19, while also restoring services, meeting new care demands and tackling health inequalities. We also need to build on the innovation and learning we've experienced through the pandemic.

Across our region patient demand is presenting in different ways and the pandemic has also shone a spotlight on health and wider inequalities. We must also ensure we are positioned to deliver the highest standards of integrated care in a changing NHS infrastructure and commissioning landscape.

To achieve all this for our patients and to continue on our improvement journey, we have a business plan which will guide our response and progress and a key part of that plan is our work on transformation. The range of projects we need to deliver are significant in scale and complexity.The PMO & Performance Improvement Coordinator will work as part of a dynamic team responsible for delivery of the Trusts Transformation Portfolio, which will progress significant organisational change, including establishing new systems and ways of working, underpinning our five-year strategy.