Job summary
Dental Nurses
At Yorkshire Ambulance Service (YAS), we are all about patient care and making a difference to someone's life.
You will need to be a Registered Dental Nurse with the General Dental Council and hold (or be working towards) a NEBDN approved qualification.In the Integrated Urgent Care (IUC) Service, we work around the clock receiving 111 calls from patients who need our help and advice.As a Dental Nurse for IUC you will be responsible for ensuring that the calls you deal with are delivered safely, consistently and to an high quality standard.
We have vacancies at both our Wakefield and Rotherham (Wath-upon-Dearne) Call Centres.Working Hours/RotaCore working hours are 0800-2000hrs Monday to Sunday and we have a variety of hours available - 15,18, (Weekend only)24 or 30 hours per week. You will be expected to work six out of eight public holidays as well as three weekends out of four.
You can expect to get the best paid training and support as a part of the 111/YAS family, access to development opportunities, competitive pay with out of hours enhancements (paid in addition to the salary listed). NHS Pension and other NHS money saving benefits.
This role requires you to undertake 11 weeks of mandatory training, you will be offered a fixed term contract for this period. After you have successfully completed your training, you will then be issued with a permanent contract of employment.
Main duties of the job
You will have a strong customer service focus with effective listening, good verbal and written communication skills and IT skills combined with the ability to deal with complex, sensitive and sometimes distressing information.You will need to be dedicated to always care for our patients with compassion and professionalism.
You will assess the health and clinical needs of dental patients, utilising your professional clinical judgement, supported by decision support software. This requires generalist and specialist skills to assess and deliver care to patients across all age groups in a call centre environment.
You will also be required to be the first point of contact for patients, patients' relatives, healthcare professionals and other callers calling 111 who do not have a dental issue. Using NHS Pathways to record patients' demographics and basic clinical information you will assess their condition and ensure they are directed to the most appropriate healthcare professional or end disposition.
You will provide assessment, medication advice, and health information to patients calling 111, supporting them to access the appropriate level of care including advice to manage their symptoms at home.
Sometimes these calls can be challenging, and you will need to remain calm, quickly assess the situation with the assistance of our NHS Pathways software tool and signpost patients to the most appropriate healthcare service for their needs.
About us
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.Benefits:o Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)o 27 days annual leave, increasing to 33 with service.o Contributory Pension.o NHS Discounts including shops, restaurants, gyms etc.o Car lease and other salary sacrifice schemes.o Dedicated employee assistance and counselling service.o Opportunities for research participation, career progression and ongoing development.o Well respected, committed and supported staff networks for our workforce.
Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html
Job description
Job responsibilities
Please see the attached Job Description and Person Specification for more details on the role, please use your application to tell us how you match the person specification and why you think you would be successful in this role.
We require a minimum of three GCSEs (or equivalent) including English or you can demonstrate your customer service experience with strong communication and IT skills.
If you are already NHS Pathways trained and your license is up to date this would be an advantage.
Working as part of the Yorkshire Ambulance Service NHS Trust, we offer a high standard and professional service to our patients, supporting them by providing high level, evidence-based care, where necessary signposting to the most appropriate service or care provider including, ambulance dispatch and the wider community-based services.
As part of working within the IUC team, you will be offered training and support into the field of remote clinical triage and assessment, with opportunity to progress and develop professionally through a verity of CPD opportunities.
If you would like to work in a fast paced, friendly, and caring team, with the best patient care at the forefront of what we do, we would like to hear from you.
In addition to the attractive salary, our offer includes unsocial payments where appropriate under Section 2 of the NHS Terms and Conditions (excerpt below), an attractive NHS Pension, a generous holiday allowance as well as ongoing training and support for your continual professional development and progression.
Unsocial hours payments
All time on Saturday (midnight to midnight) and any week day after 8 pm and before 6 am - Time plus 30%
All time on Sundays and Public Holidays (midnight to midnight) - Time plus 60%
We offer full NHS Pathways training and enhanced telephone-triage communication skills.
We are looking for both full and part-time staff, to cover roster patterns to include working across evenings, weekends, and public holidays.
You will be offered a fixed term contract for the training period. After you have successfully completed your training, you will then be issued with a permanent contract of employment
Job description
Job responsibilities
Please see the attached Job Description and Person Specification for more details on the role, please use your application to tell us how you match the person specification and why you think you would be successful in this role.
We require a minimum of three GCSEs (or equivalent) including English or you can demonstrate your customer service experience with strong communication and IT skills.
If you are already NHS Pathways trained and your license is up to date this would be an advantage.
Working as part of the Yorkshire Ambulance Service NHS Trust, we offer a high standard and professional service to our patients, supporting them by providing high level, evidence-based care, where necessary signposting to the most appropriate service or care provider including, ambulance dispatch and the wider community-based services.
As part of working within the IUC team, you will be offered training and support into the field of remote clinical triage and assessment, with opportunity to progress and develop professionally through a verity of CPD opportunities.
If you would like to work in a fast paced, friendly, and caring team, with the best patient care at the forefront of what we do, we would like to hear from you.
In addition to the attractive salary, our offer includes unsocial payments where appropriate under Section 2 of the NHS Terms and Conditions (excerpt below), an attractive NHS Pension, a generous holiday allowance as well as ongoing training and support for your continual professional development and progression.
Unsocial hours payments
All time on Saturday (midnight to midnight) and any week day after 8 pm and before 6 am - Time plus 30%
All time on Sundays and Public Holidays (midnight to midnight) - Time plus 60%
We offer full NHS Pathways training and enhanced telephone-triage communication skills.
We are looking for both full and part-time staff, to cover roster patterns to include working across evenings, weekends, and public holidays.
You will be offered a fixed term contract for the training period. After you have successfully completed your training, you will then be issued with a permanent contract of employment
Person Specification
Skills/Competencies
Essential
- Effective engagement and influencing skills
- Effective listening skills
- An understanding of the call handling and telephone triage roles
- Able to manage stressful situations and make sound decisions
Desirable
- Ability to confidently use a computer and move quickly between applications, eg web and email
Qualifications/knowledge
Essential
- Registered dental Nurse with the general dental Council
- Knowledge of Dental health Information, Dental Procedures and GDC Standards for Dental professions
Desirable
- Certificate in Oral health Education
Experience
Essential
- Recent Dental Nurse and admin experience in a range of settings
Desirable
- Experience of clinical triage over a telephone using clinical assessment software
Personal/other
Essential
- Active team player
- Demonstrates sensitivity to the needs of individuals and groups
Person Specification
Skills/Competencies
Essential
- Effective engagement and influencing skills
- Effective listening skills
- An understanding of the call handling and telephone triage roles
- Able to manage stressful situations and make sound decisions
Desirable
- Ability to confidently use a computer and move quickly between applications, eg web and email
Qualifications/knowledge
Essential
- Registered dental Nurse with the general dental Council
- Knowledge of Dental health Information, Dental Procedures and GDC Standards for Dental professions
Desirable
- Certificate in Oral health Education
Experience
Essential
- Recent Dental Nurse and admin experience in a range of settings
Desirable
- Experience of clinical triage over a telephone using clinical assessment software
Personal/other
Essential
- Active team player
- Demonstrates sensitivity to the needs of individuals and groups
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
