Job summary
We are currently looking for Dispatchers in our Emergency (999) Operations Centre based in York.
You would become part of a team delivering an invaluable service to patients of Yorkshire. We are an ambitious and challenging organisation which has a passion for high quality patient care.
If successful at the shortlisting stage you will be invited to attend an assessment day on Saturday 11th November 2023 at our York office.
Main duties of the job
We have a variety of working options available to suit you that can be discussed at interview, which may include working unsociable hours, weekends, Bank Holidays and the Christmas/New Year period.
Dispatchers are responsible for the co-ordination and deployment of all Accident and Emergency ambulance resources to meet the demands of the service and to ensure we get help to patients as soon as possible.
Using the Computer Aided Dispatch System, you will constantly monitor the service response times to patients.
You will be liaising directly with ambulance staff out on the road to ensure patients receive the best response to their needs.
About us
Yorkshire Ambulance Service is an integral part of all the health communities across Yorkshire and our aim is to provide the highest quality patient care.
You would be expected to work a shift pattern which will include working unsociable hours, weekends, Bank Holidays and the Christmas/New Year period. This includes up to a maximum of 4 night shifts in a week on 8, 10 or 12 hour shifts. You would therefore need to be able to make your way to and from work at various times of the day and night.
What we can offer:
- Flexible working including part-time hours, and flexible hours.
- 27 days annual leave, increasing to 33 with service (pro rata for part time).
- Sell annual leave scheme.
- Contributory Pension.
- NHS Discounts including shops, restaurants, gyms, mobile phone, and insurance.
- Dedicated employee assistance and counselling service.
- Opportunities for progression and development through ongoing training.
- Full YAS uniform included.
Job description
Job responsibilities
EOC Dispatchers undertake a four week in-house training course which includes classroom training with assessments, which you will need to pass for your employment to continue. After the initial training period, you will then be mentored by an experienced EOC Dispatcher for approximately 8-10 weeks whereby you would have undergone written and observational assessments to support your development before being signed off as a competent EOC Dispatcher.
Please see attached Job Description for details.
If you are successful at the shortlisting stage of the process you will be invited to our York office on Saturday 11th November 2023 to complete an assessment. If you pass the assessment you will be offered an interview on the same day.Please note: we do not have any alternative dates available so please only apply on this vacancy if you are available for assessment and interview on Saturday 11th November 2023 at our York Office.
EOC training courses are from January 2024 onwards and will require 100% attendance.
Please note that should your application be unsuccessful feedback will not be given.
Previous applicants who have been unsuccessful in the EMD/EOC training course within the last 6 months need not apply.
Job description
Job responsibilities
EOC Dispatchers undertake a four week in-house training course which includes classroom training with assessments, which you will need to pass for your employment to continue. After the initial training period, you will then be mentored by an experienced EOC Dispatcher for approximately 8-10 weeks whereby you would have undergone written and observational assessments to support your development before being signed off as a competent EOC Dispatcher.
Please see attached Job Description for details.
If you are successful at the shortlisting stage of the process you will be invited to our York office on Saturday 11th November 2023 to complete an assessment. If you pass the assessment you will be offered an interview on the same day.Please note: we do not have any alternative dates available so please only apply on this vacancy if you are available for assessment and interview on Saturday 11th November 2023 at our York Office.
EOC training courses are from January 2024 onwards and will require 100% attendance.
Please note that should your application be unsuccessful feedback will not be given.
Previous applicants who have been unsuccessful in the EMD/EOC training course within the last 6 months need not apply.
Person Specification
Qualifications
Essential
- HNC, Vocational qualifications level 4 or foundation degree, HND or able to demonstrate the equivalent level of knowledge and experience (see Experience and Work Achievements)
- A minimum of 3 years' experience working within a busy call centre environment or complex operational area
skills/competencies
Essential
- Excellent written and oral communication skills
- Ability to deal with an unpredictable workload ensuring key priorities and deadlines are met through effective time management
- Ability to manage in demanding situations and make sound decisions
Person Specification
Qualifications
Essential
- HNC, Vocational qualifications level 4 or foundation degree, HND or able to demonstrate the equivalent level of knowledge and experience (see Experience and Work Achievements)
- A minimum of 3 years' experience working within a busy call centre environment or complex operational area
skills/competencies
Essential
- Excellent written and oral communication skills
- Ability to deal with an unpredictable workload ensuring key priorities and deadlines are met through effective time management
- Ability to manage in demanding situations and make sound decisions
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
