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Yorkshire Ambulance Service NHS Trust

Patient Flow Assistant

Information:

This job is now closed

Job summary

We are currently recruiting for a Patient Flow Assistant to work within a hospital setting and as part of a team on a bank 0 hours contract.

The post holder will provide a friendly, efficient and patient focused reception and administration service to Patient Transport Service users and other stakeholders.

Key to the role is the provision of an appropriate level of customer support that engenders customer satisfaction and confidence in the Trust.

Main duties of the job

To support the continued development of the service, an opportunity has arisen for a motivated and enthusiastic individual to work as a Bank Patient Flow Assistant (PFA) within the West Yorkshire Area.The successful candidate will be responsible for handling queries over the telephone from patients, doctors, hospitals and others. You will also deal with patients attending appointments at the hospital marking them ready to go home and looking after their transport needs ensuring that delays are kept to a minimum.The ability to communicate on all levels is essential and the successful applicant must be able to work on their own or as part of a team and use their initiative.

The successful applicant will need to be available to work at any of our West Yorkshire sites, own transport is essential for this post.

About us

The Yorkshire Ambulance Service Patient Transport Service (PTS) is one of the largest in England with PTS contracts to the value of £28 million pounds.

We have a fleet of more than 370 vehicles, employ over 800 team members and have around 200 volunteers.

Details

Date posted

02 October 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year Per annum, Pro rata

Contract

Bank

Working pattern

Part-time

Reference number

174-PTSPFAWEST-021023

Job locations

Various sites throughout West Yorkshire

West Yorkshire

LS9 8HE


Job description

Job responsibilities

To monitor and supervise the performance of Patient Transport staff and volunteers to ensure the delivery of high quality service standards to the Trusts patients and Commissioners. Responsible for the treatment, care and safe transportation of patients, carrying out those responsibilities in areliable and professional manner whilst adhering to the policies and standards inherent within the Trust.

Work within a geographical area of Patient Transport Services as part of the local management team.

Job description

Job responsibilities

To monitor and supervise the performance of Patient Transport staff and volunteers to ensure the delivery of high quality service standards to the Trusts patients and Commissioners. Responsible for the treatment, care and safe transportation of patients, carrying out those responsibilities in areliable and professional manner whilst adhering to the policies and standards inherent within the Trust.

Work within a geographical area of Patient Transport Services as part of the local management team.

Person Specification

Knowledge and educational

Essential

  • GCSE (grades A to C) or equivalent level 2 qualification e.g. NVQ, including English or other appropriate subject/s
  • Understanding of performance standards and customer care

Experience

Essential

  • Experience working in a patient/customer focused environment
  • Effective communicator

Desirable

  • Experience of working on the PTS Cleric system

Skills and abilities

Essential

  • IT literate

Personal Attributes

Essential

  • Able to prioritise tasks, and to manage conflicting demands on time and resources, to deliver objectives
Person Specification

Knowledge and educational

Essential

  • GCSE (grades A to C) or equivalent level 2 qualification e.g. NVQ, including English or other appropriate subject/s
  • Understanding of performance standards and customer care

Experience

Essential

  • Experience working in a patient/customer focused environment
  • Effective communicator

Desirable

  • Experience of working on the PTS Cleric system

Skills and abilities

Essential

  • IT literate

Personal Attributes

Essential

  • Able to prioritise tasks, and to manage conflicting demands on time and resources, to deliver objectives

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Yorkshire Ambulance Service NHS Trust

Address

Various sites throughout West Yorkshire

West Yorkshire

LS9 8HE


Employer's website

https://www.yas.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Yorkshire Ambulance Service NHS Trust

Address

Various sites throughout West Yorkshire

West Yorkshire

LS9 8HE


Employer's website

https://www.yas.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Delivery Manager Leeds

Natalie Toner

natalie.toner@nhs.net

Details

Date posted

02 October 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year Per annum, Pro rata

Contract

Bank

Working pattern

Part-time

Reference number

174-PTSPFAWEST-021023

Job locations

Various sites throughout West Yorkshire

West Yorkshire

LS9 8HE


Supporting documents

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