Job summary
The Integrated Urgent Care (IUC) Clinical Governance and Quality Assurance Team have an interesting and exciting opportunity for a clinician to join the team supporting governance in NHS 111 at Yorkshire Ambulance Service.
We are looking for a caring, empathetic clinician who has a passion for supporting patients, managing risk, investigating, and identifying learning. The successful applicant will work closely with staff across NHS 111 at YAS to conduct investigations into internal incidents and feedback received from the public and other services.
Main duties of the job
Secondment/temporary fixed term until 31/03/2024.
37.5 hours per week Mon-Fri.
Working location:
Yorkshire Ambulance Service NHS TrustSpringhill 1Brindley WayWakefield 41 Business ParkWakefieldWF2 0XQ
During initial training, the successful applicant will be required to work in the office and the IUC contact centre. For applicants who do not hold a Clinical NHS Pathways licence, you will be required to undertake the necessary training which includes conducting clinical telephone consultations to attain the licence.
Once sufficient in the role for independent working the post will be hybrid working - office/home.
About us
The role of IUC Clinical Governance Manager involves liaising with members of the public including complainants, patients, and relatives in a sensitive and open manner to address their concerns, provide explanations, and give apologies.
The post holder will be empathetic and adaptable to provide a satisfactory resolution. The role includes writing coroners and serious incident reports, engaging with patients and relatives through the duty of candour process, investigating, identifying learning, and presenting learning across the Trust.
The post holder will provide guidance to staff and line manage the IUC Clinical Governance Quality Coordinators and the IUC Pathways Audit Co-ordinator.
The post holder will forge good working relationships internally and externally with NHS Pathways, commissions, and other NHS 111/IUC providers. The successful applicant will ensure that themes and trends of risks, the four Cs, and incidents are monitored and reported at Trust, directorate and locality level as part of quality systems and to inform service improvements.
Please note the successful applicant will not be required to undertake the Frequent Caller Manager aspect of the role.
Job description
Job responsibilities
The IUC Clinical Governance Manager will assist the IUC Deputy Head of Nursing and IUC Quality Assurance Lead in the management of risks, comments, concerns, complaints, and compliments (four Cs), and incidents in accordance with YAS policies and procedures. To support effective investigations the post holder will be required to:
- Maintain a Clinical NHS Pathways licence.
- Develop a good understanding of IUC Standard Operating Procedures.
- Investigate incidents/complaints, including auditing calls and providing feedback.
- Communicate effectively with patients and relatives.
- Write comprehensive responses and reports to a range of stakeholders.
Job description
Job responsibilities
The IUC Clinical Governance Manager will assist the IUC Deputy Head of Nursing and IUC Quality Assurance Lead in the management of risks, comments, concerns, complaints, and compliments (four Cs), and incidents in accordance with YAS policies and procedures. To support effective investigations the post holder will be required to:
- Maintain a Clinical NHS Pathways licence.
- Develop a good understanding of IUC Standard Operating Procedures.
- Investigate incidents/complaints, including auditing calls and providing feedback.
- Communicate effectively with patients and relatives.
- Write comprehensive responses and reports to a range of stakeholders.
Person Specification
Skills/Competencies
Essential
- Exceptional written and oral communication skills (including producing factual and sensitive written information which is tailored to the needs of the recipient)
- Able to demonstrate an excellent understanding of the Trust's regulatory and legislative responsibilities in relation to complaints, risks, incidents and frequent callers
Desirable
- Competent in using NHS Pathways and to maintain a clinical NHS Pathways licence
Qualifications/Knowledge
Essential
- Registered clinician with current valid registration
- First line management qualification or equivalent management or supervisory experience
- Familiar with Datix or other incident recording system
Experience
Essential
- Experience in developing and implementing policies, procedures and working practices
- Experience of handling confidential information
Desirable
- Experience of utilising bespoke computer software
Person Specification
Skills/Competencies
Essential
- Exceptional written and oral communication skills (including producing factual and sensitive written information which is tailored to the needs of the recipient)
- Able to demonstrate an excellent understanding of the Trust's regulatory and legislative responsibilities in relation to complaints, risks, incidents and frequent callers
Desirable
- Competent in using NHS Pathways and to maintain a clinical NHS Pathways licence
Qualifications/Knowledge
Essential
- Registered clinician with current valid registration
- First line management qualification or equivalent management or supervisory experience
- Familiar with Datix or other incident recording system
Experience
Essential
- Experience in developing and implementing policies, procedures and working practices
- Experience of handling confidential information
Desirable
- Experience of utilising bespoke computer software
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Employer details
Employer name
Yorkshire Ambulance Service NHS Trust
Address
Integrated Urgent Care, Yorkshire Ambulance Serivce
Wakefield 41 Business Park, Brindley Way
Wakefield
WF2 0XQ
Employer's website
https://www.yas.nhs.uk/ (Opens in a new tab)
