Desktop Support Analyst

Leeds and York Partnership NHS Foundation Trust

The closing date is 30 April 2025

Job summary

We are looking to fill a Desktop Support Analyst posts within the Desktop Support Team in the Health Informatics Service at Leeds and York Partnership NHS Foundation Trust. This role sits within a small team supporting the desktop and printer infrastructure throughout the Trust. This role will involve preparing and deploying of desktop PC, laptops and tablet devices across the Trust. It involves travelling to Trust sites predominately in Leeds and York and supporting LYPFT staff working at partner premises.

Main duties of the job

The post holder with carry out all tasks as requested by the Desktop Service Manager. These tasks include provision ICT support for the entire trust, including fault diagnosis and resolution, updates and upgrades of hardware and software on desktop and printers. Proactive maintenance of trust devices and supporting services and third part organisations.

About us

The Leeds and York Partnership NHS Foundation Trust (LYPFT) is the main provider of Mental Health and Learning Disability services in Leeds. We also provide specialist inpatient services in York and some highly specialised services across the country. As a teaching trust with strong links to local universities, we are a centre of excellence for teaching, research and development.

There are many benefits of working for LYPFT including fantastic employee wellbeing support, 27 - 33 days annual leave, flexible working and remote working arrangements, the NHS Pension Scheme, coaching, support and opportunities for career development and training and education support alongside a range of exclusive discounts and payment schemes including for cars, extra leave days and more NHS Discount Offers.

We also have an incredible bank department, offering variety of roles in nursing, allied health professions, healthcare support worker and administration clerical. Permanent employees are automatically added to bank.

Applicants should be aware that any individual requiring a visa to work in the UK, the Trust provides sponsorship for registered healthcare practitioner roles only (this does not include Healthcare Support Workers). This is an essential requirement, and the Trust is unable to offer you a role if you do not meet Trust requirements for sponsorship and Home Office requirements for a visa.

Date posted

16 April 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

173-19425-COR

Job locations

St Marys House

Leeds

LS7 3JX

Job description

Job responsibilities

Provides second line support for Trusts desktop hardware and software
Provides second line support for Trusts printing services
Provides second line support for users using the Trusts desktop services and desktop and laptop support.
Works to provide the resolution of issues/problems by analysis of information gathered in conjunction with
- Operational staff
- Infrastructure Support Analysts
- 3rd party providers
- Other Trust departments as and when necessary.
Works with all system users/customers using HIS services.
Helps monitor service desk calls assigned to the Health Informatics Service, making regular updates and ensures the user concerned is also kept informed of the calls progress/status.
Helps ensure operational and Trust reporting needs are achieved by providing training, coaching and practical support to users.
Helps to ensure all systems documentation internal & external is maintained to the required standards.
Develops training packages relevant to users requirements, including manual handouts & other presentation materials.
Delivers training to Trust staff. Giving regular support & update sessions where necessary.
Delivers training & updates to Trust staff when setting up equipment or installing software.

Job description

Job responsibilities

Provides second line support for Trusts desktop hardware and software
Provides second line support for Trusts printing services
Provides second line support for users using the Trusts desktop services and desktop and laptop support.
Works to provide the resolution of issues/problems by analysis of information gathered in conjunction with
- Operational staff
- Infrastructure Support Analysts
- 3rd party providers
- Other Trust departments as and when necessary.
Works with all system users/customers using HIS services.
Helps monitor service desk calls assigned to the Health Informatics Service, making regular updates and ensures the user concerned is also kept informed of the calls progress/status.
Helps ensure operational and Trust reporting needs are achieved by providing training, coaching and practical support to users.
Helps to ensure all systems documentation internal & external is maintained to the required standards.
Develops training packages relevant to users requirements, including manual handouts & other presentation materials.
Delivers training to Trust staff. Giving regular support & update sessions where necessary.
Delivers training & updates to Trust staff when setting up equipment or installing software.

Person Specification

Qualifications

Essential

IT Qualification and experience appropriate for the role

Experience

Essential

Technical track record in supporting Desktop Service devices
Building and imaging knowledge and experience with Windows 10/11
Experience of software deployment using SCCM and supporting desktop applications

Skills

Essential

Customer focused, excellent support and communication skills

Person Specification

Qualifications

Essential

IT Qualification and experience appropriate for the role

Experience

Essential

Technical track record in supporting Desktop Service devices
Building and imaging knowledge and experience with Windows 10/11
Experience of software deployment using SCCM and supporting desktop applications

Skills

Essential

Customer focused, excellent support and communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.