Job summary
We are seeking an enthusiastic and motivated Band 4 Team Coordinator to manage the administrative provision for the General Office, Receptions, and Cashiers' Office at the Newsam Centre. This is an exciting opportunity for a dynamic individual to lead a team of administrators, support the Multi-Disciplinary Team (MDT) from a patient funds perspective, and ensure the delivery of high-quality administrative and financial support services.As Team Coordinator, you will:Directly manage administrative, receptions (including airlock) and cashiers' office staff, ensuring systems and processes are effectively implemented, monitored, and reviewed to make the best use of staffing resources.Oversee the operation of the cashiers' office, which deals directly with patients whose funds are managed on their behalf, ensuring all financial policies and procedures are adhered to.Facilitate cross-working between services and other areas providing cover where necessary.Review, evaluate, and within the boundaries of the role, implement improvements to systems and processes to enhance service delivery.
Main duties of the job
What We're Looking For:Is an experienced line manager with a track record of implementing and monitoring systems and processes to enhance service delivery.Has experience working within an MDT or a similar collaborative team environment.Possesses strong communication and organisational skills, with the ability to work independently and meet deadlines.Is self-motivated, flexible, and able to problem-solve and resolve issues as they arise.Understands the importance of motivating and leading a team towards achieving shared goals.
Has advanced word processing skills and demonstrable experience with electronic systems, such as EPR systems (e.g., Care Director or similar). Has a solid understanding of financial policies and procedures and experience managing funds on behalf of others.
About us
We are a high quality, high performing NHS foundation trust. We are the main provider of specialist mental health and learning disability services in Leeds. We also provide specialist inpatient services in York as well as some highly specialised services across the country.We employ around 3,000 staff and every year we have contact with over 25,000 service users. Our vision is to provide outstanding mental health and learning disability services as an employer of choice. Our ambition is to support our service users and carers, our staff and the communities we serve to live healthy and fulfilling lives. We need people like you to help us achieve our goals; to live our lives free from stigma and discrimination; and to improve the lives of people with a learning disability and mental ill health.We perform well against local and national targets and in our most recent CQC inspection, 85% of our services were rated good or outstanding.As a teaching trust with strong links to local universities, we are a centre of excellence for teaching, research and development.
Job description
Job responsibilities
The job holder will take responsibility for delivering a professional, efficient, and confidential patient finance administrative service, specifically managing patient funds and ensuring compliance with financial policies and procedures. Additionally, the role will provide support to other reception areas, secretarial support to other services as required, including assistance with typing and minute-taking, to meet service needs. This will be carried out under the direction of the support service manager and supported by an agreed job plan.The job holder will play a key role in managing patient finances, ensuring accurate handling of funds on behalf of patients, maintaining records, and providing clear communication to patients and stakeholders regarding financial matters. They will also fully support the administrative team by working collaboratively to respond to the evolving demands of the service.Strong interpersonal and communication skills are essential, as the job holder will establish and maintain effective working relationships at all levels, both within and outside the Trust. This includes liaising with NHS and non-NHS organisations across the national health community.Working closely with identified Team Leaders and the Support Service Manager, the job holder will ensure that job plans are regularly reviewed, kept up to date, and aligned with the evolving needs of the role and the administrative team.
Job description
Job responsibilities
The job holder will take responsibility for delivering a professional, efficient, and confidential patient finance administrative service, specifically managing patient funds and ensuring compliance with financial policies and procedures. Additionally, the role will provide support to other reception areas, secretarial support to other services as required, including assistance with typing and minute-taking, to meet service needs. This will be carried out under the direction of the support service manager and supported by an agreed job plan.The job holder will play a key role in managing patient finances, ensuring accurate handling of funds on behalf of patients, maintaining records, and providing clear communication to patients and stakeholders regarding financial matters. They will also fully support the administrative team by working collaboratively to respond to the evolving demands of the service.Strong interpersonal and communication skills are essential, as the job holder will establish and maintain effective working relationships at all levels, both within and outside the Trust. This includes liaising with NHS and non-NHS organisations across the national health community.Working closely with identified Team Leaders and the Support Service Manager, the job holder will ensure that job plans are regularly reviewed, kept up to date, and aligned with the evolving needs of the role and the administrative team.
Person Specification
Experience
Essential
- Experience of managing teams providing administrative support to a busy service
- Experience of Microsoft office package and its uses
- Experience of managing and being part of a team who are able to work together to deliver highest level of administrative financial support to the wider MDT
Skills
Essential
- Using the following skills oActive Listening. oNon-Verbal Communication. oAsking Questions. oBeing Clear and Succinct. Clarifying and Summarising.
- Using the following skills oCollaboration with team members. oConsistently meeting deadlines. oConstant communication with employees and clients. oProblem solving
Person Specification
Experience
Essential
- Experience of managing teams providing administrative support to a busy service
- Experience of Microsoft office package and its uses
- Experience of managing and being part of a team who are able to work together to deliver highest level of administrative financial support to the wider MDT
Skills
Essential
- Using the following skills oActive Listening. oNon-Verbal Communication. oAsking Questions. oBeing Clear and Succinct. Clarifying and Summarising.
- Using the following skills oCollaboration with team members. oConsistently meeting deadlines. oConstant communication with employees and clients. oProblem solving
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
