Job summary
North of England Commercial Procurement Collaborative (NOE CPC) is based in Sheffield and hosted by Leeds and York Partnership NHS Foundation Trust (LYPFT). Our aim is to deliver best value procurement outcomes for the NHS through collaborative working. NOE CPC brings together a wealth of experience, understanding and knowledge, and is one of the leading players in collaborative procurement within the NHS in England.
An exciting opportunity has arisen for the position of Customer Support and Assistant Buyer within our Procurement Operations Team. This is an important role with the NOE CPC, helping to manage and respond to customer enquiries via our Support Desk system as well as providing essential procurement and administrative support to our specialist category procurement teams.
Main duties of the job
This role has an important focus on both assisting in managing and responding to customer enquiries that come into the NOE CPC Procurement Support Desk and providing administrative and procurement support to the NOE CPC Procurement Category Teams.
The successful candidate will be and have the skills to be:
- Professional
- Highly motivated
- Enthusiastic
- Have a desire to make a positive difference in the NHS.
- Strong communication skills
- Customer service skills
- Basic understanding of public procurement practices
- Strong administrative skills
About us
The Leeds and York Partnership NHS Foundation Trust (LYPFT) is the main provider of Mental Health and Learning Disability services in Leeds. We also provide specialist inpatient services in York and some highly specialised services across the country. As a teaching trust with strong links to local universities, we are a centre of excellence for teaching,research and development.
There are many benefits of working for LYPFT including fantastic employee wellbeing support, 27 - 33 days annual leave, flexible working and remote working arrangements, the NHS Pension Scheme, coaching, support and opportunities for career development and training and education support alongside a range of exclusive discounts and payment schemes including for cars, extra leave days and more NHS Discount Offers.
We also have an incredible bank department, offering variety of roles in nursing, allied health professions, healthcare support worker and administration clerical. Permanent employees are automatically added to bank.
Applicants should be aware that for any individual who requires a visa to work in the UK, the Trust provides sponsorship for registered healthcare practitioner roles only. This is an essential requirement of the role, and the Trust is unable to offer you a role if you are unable to meet Trust requirements for sponsorship and Home Office requirements for a visa.
Job description
Job responsibilities
The role will require you to be able to:
- Manage and respond to customer enquiries to the NOE CPC Customer Support Desk, providing advice, guidance and an excellent customer experience.
- Provide a range of procurement support to the NOE CPC Category Teams and the Procurement Support Officers including administration of some tender activities, running further competitions for customers under supervision and supporting the launch of new frameworks.
- Support our Category Teams with the administration of supplier records, arranging supplier and other stakeholder meetings and taking minutes and actions as required.
- Be able to manage your own workload in a proactive and professional manner and be able to deliver consistently to agreed deadlines and standards.
- Be proficient in the use of excel to support Category Teams in some data analysis.
- Build excellent working relationships with peers, colleagues, customers, suppliers and other external stakeholders.
.
At NOECPC we provide a range of personal and professional development opportunities to help you thrive. This includes the opportunity to progress in your public sector procurement career. The team is supportive of your goals and will recognise and reward individuals who achieve the responsibilities of this role.
For a further discussion regarding this role, please contact Neil Davis on 0114 212 7239 or via neil.davis@noecpc.nhs.uk.
Further information on the NOE CPC can be found here: www.noecpc.nhs.uk
Job description
Job responsibilities
The role will require you to be able to:
- Manage and respond to customer enquiries to the NOE CPC Customer Support Desk, providing advice, guidance and an excellent customer experience.
- Provide a range of procurement support to the NOE CPC Category Teams and the Procurement Support Officers including administration of some tender activities, running further competitions for customers under supervision and supporting the launch of new frameworks.
- Support our Category Teams with the administration of supplier records, arranging supplier and other stakeholder meetings and taking minutes and actions as required.
- Be able to manage your own workload in a proactive and professional manner and be able to deliver consistently to agreed deadlines and standards.
- Be proficient in the use of excel to support Category Teams in some data analysis.
- Build excellent working relationships with peers, colleagues, customers, suppliers and other external stakeholders.
.
At NOECPC we provide a range of personal and professional development opportunities to help you thrive. This includes the opportunity to progress in your public sector procurement career. The team is supportive of your goals and will recognise and reward individuals who achieve the responsibilities of this role.
For a further discussion regarding this role, please contact Neil Davis on 0114 212 7239 or via neil.davis@noecpc.nhs.uk.
Further information on the NOE CPC can be found here: www.noecpc.nhs.uk
Person Specification
Qualifications
Essential
- An equivalent combination of education and experience, such as an NVQ Level 3 or 4 in a related field plus demonstrable experience in Customer Service.
Skills
Essential
- Evidence of administrative skills and experience
- Evidence of strong customer service skills and experience and use of related software and or systems
- Able to demonstrate strong organisational skills and management of own workload and time management
Person Specification
Qualifications
Essential
- An equivalent combination of education and experience, such as an NVQ Level 3 or 4 in a related field plus demonstrable experience in Customer Service.
Skills
Essential
- Evidence of administrative skills and experience
- Evidence of strong customer service skills and experience and use of related software and or systems
- Able to demonstrate strong organisational skills and management of own workload and time management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
