Support Services Admin Reception (Airlock)

Leeds and York Partnership NHS Foundation Trust

This job is now closed

Job summary

We have one full time post available to work in the Forensic Airlock/Reception based at The Newsam Centre in Leeds. The hours are 37.5 hours working shifts 06:30 - 14:30 or 13:00 - 21:00 on a roster of 5 out of 7 days per week.The post offers an exciting opportunity to join the support service team where you will be front of house as one of the first points of contact for people accessing our service.We are looking for a confident, friendly, enthusiastic and flexible individual who is able to deliver a customer focused service in an often-busy environment. The post holder will have the following attributes, excellent time keeping, good communication and interpersonal skills.The ability to cope with periods of high activity in a calm and efficient manner as a team member is essential, together with being capable of reporting and relaying messages accurately.

Main duties of the job

The job holder will work as part of a small team to provide an efficient and effective reception and administration service to the Forensic Service based at The Newsam Centre under the direction of the Security Advisor, and in line with the agreed job plan.

About us

The Leeds and York Partnership NHS Foundation Trust (LYPFT) is the main provider of Mental Health and Learning Disability services in Leeds. We also provide specialist inpatient services in York and some highly specialised services across the country. As a teaching trust with strong links to local universities, we are a centre of excellence for teaching,research and development.

There are many benefits of working for LYPFT including fantastic employee wellbeing support, 27 - 33 days annual leave, flexible working and remote working arrangements, the NHS Pension Scheme (LYPFT pays 20.6% into your scheme each year), coaching, support and opportunities for career development and training and education support alongside a range of exclusive discounts and payment schemes including for cars, extra leave days and more organisations such as Blue Light Card, Health Service Discounts and NHS Discount Offers.

We also have an incredible bank department, offering variety of roles in nursing, allied health professions, healthcare support worker and administration clerical. Permanent employees are automatically added to bank. Bank-only workers can choose the hours they want to work and will have the opportunity to gain additional experience, keep skills up to date, develop new ones and earn extra money without having to commit to a permanent role. For an informal discussion or more information please contact the team bankstaffingdepartment.lypft@nhs.net

Date posted

05 December 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pa

Contract

Permanent

Working pattern

Full-time

Reference number

173-87623-FOR

Job locations

Newsam Centre

Leeds

LS14 6WB

Job description

Job responsibilities

The job holder will be required to meet NHS standards for confidentiality and information sharing.

The job holder will take accurate messages and will provide a customer focussed reception service as required.

The job holder will have daily telephone and face to face contact with staff, visitors, service users and regular contact with other departments within the Trust.

The job holder will be expected to make decisions within the boundaries of this role and with guidance from the line manager

To participate in the Trusts Personal Development Plan and Performance Review process and be responsible for own personal development, including attendance at relevant training courses

The job holder will provide a meet and greet service to the service users, carers and visitors

Where new systems are to be implemented the job holder will be expected to contribute and facilitate the implementation in a positive way including having the ability to articulate concerns and issues in a positive light.

Works with indirect supervision and is guided by procedures, guidance by others, interprets policy and strategy

Job description

Job responsibilities

The job holder will be required to meet NHS standards for confidentiality and information sharing.

The job holder will take accurate messages and will provide a customer focussed reception service as required.

The job holder will have daily telephone and face to face contact with staff, visitors, service users and regular contact with other departments within the Trust.

The job holder will be expected to make decisions within the boundaries of this role and with guidance from the line manager

To participate in the Trusts Personal Development Plan and Performance Review process and be responsible for own personal development, including attendance at relevant training courses

The job holder will provide a meet and greet service to the service users, carers and visitors

Works with indirect supervision and is guided by procedures, guidance by others, interprets policy and strategy

Person Specification

Skills

Essential

Good communication skills verbal and written
Ability to prioritise work and meet deadlines.

Experience

Essential

Data input
Ability to provide cover from colleagues

Knowledge

Essential

NVQ level 1, or equivalent qualification or learned experience through previous employment

Person Specification

Skills

Essential

Good communication skills verbal and written
Ability to prioritise work and meet deadlines.

Experience

Essential

Data input
Ability to provide cover from colleagues

Knowledge

Essential

NVQ level 1, or equivalent qualification or learned experience through previous employment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.