Job summary
To provide an efficient receptionist service to all visitors attending the hospital and maintain a sensitive and friendly approach.
Process patient appointment attendance using a variety of hospital information systems. Use Trust systems to input electronic data as required.
To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries.
Receiving and dealing with telephone enquiries as appropriate. Photocopying, scanning and filing letters and documents as required.
Review and action electronic correspondence and disseminate appropriately. Work collaboratively as part of an integrated team.
To work within the allocated Government time scale for all appointments.
Main duties of the job
Working on the reception desk meeting and greeting service users, dealing with general enquiries, directing patients appropriately, answering the telephone and carrying out administrative duties. The overall activities of the post-holder will include:
o To welcome staff, patients and visitors in a friendly and Professional manner, dealing with enquiries appropriatelyo Recording patient information accuratelyo Dealing with care records ensuring patient records are available and for the start of clinico Cross reference appointment lists identify patients who do not attend and escalate appropriately
o Answering the telephone in a courteous manner dealing with enquiries and recording all messages accurately and referring on appropriatelyo Maintain confidentiality of records on the telephone, in conversation and in writingo Ensure the reception area is kept tidyo Organise ordering of stationery and storageo Report any problems to line manager as appropriateo Responsible for arranging patient transport, interpreters as and when requested
About us
Chesterfield Royal Hospital NHS Foundation Trust is a well performing Foundation Trust serving a population of around 441,000 across the Bolsover, Chesterfield, Derbyshire Dales, North Amber Valley, High Peak and North East Derbyshire districts. With a workforce of around 3,800 staff and good financial control, currently operating with a positive financial surplus and was recently rated "Good" by the CQC following their latest inspection in February 2017.
Follow us on Facebook and on Twitter: @HRcareers @WellbeingCRH @royalhospital
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of this post.
Follow us on Facebook and on Twitter: @CRHCareers @WellbeingCRH @royalhospital
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of this post.
Follow us on Facebook and on Twitter: @CRHCareers @WellbeingCRH @royalhospital
Person Specification
Qualifications
Essential
- Educated to GCSE standard (or equivalent) GCSE Level 9-4
Experience
Essential
- Experience of dealing with the Public/Customer Service experience
- Experience of working with a range of Microsoft Office packages (eg Word, Excel and Outlook)
- Experience of working in a busy team in a call centre environment
Desirable
- Previous experience in a hospital or other healthcare environment.
- Previous receptionist experience
Skills
Essential
- Ability to prioritize workload.
- Excellent communication skills, with the ability to work under pressure
- Customer care skills.
- Good telephone manner.
- Good IT/keyboard skills
- Excellent attention to detail and accurate data input
Desirable
- Working knowledge of RIS.
- Working knowledge of Careflow
Person Specification
Qualifications
Essential
- Educated to GCSE standard (or equivalent) GCSE Level 9-4
Experience
Essential
- Experience of dealing with the Public/Customer Service experience
- Experience of working with a range of Microsoft Office packages (eg Word, Excel and Outlook)
- Experience of working in a busy team in a call centre environment
Desirable
- Previous experience in a hospital or other healthcare environment.
- Previous receptionist experience
Skills
Essential
- Ability to prioritize workload.
- Excellent communication skills, with the ability to work under pressure
- Customer care skills.
- Good telephone manner.
- Good IT/keyboard skills
- Excellent attention to detail and accurate data input
Desirable
- Working knowledge of RIS.
- Working knowledge of Careflow
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
