Job summary
As one of the largest employers in Chesterfield and North Derbyshire, Chesterfield Royal Hospital NHS Foundation Trust strives to be a trailblazer in recruiting Apprentices and 'growing our own' workforce of the future.
With this in mind an exciting opportunity has arisen within the Assistance and Complaints Team for a 15 month contract to provide a comprehensive administrative role supporting our teams to resolve and respond to patient complaints. Interviews will take place in December 2025, with an aim for the role to start in January 2026.
You will be supported to develop skills to undertake a wide range of interesting administrative and organisational duties, working closely with colleagues to provide a comprehensive, high-quality administration and support service across Complaints and Patient Advice and Liaison (PALS).
We are looking for a professional, courteous and responsive individual who wishes to gain a range of experience to help in their future career, hopefully within the NHS. You will be supported to work towards your NVQ level 3 in Business Administration, via a college provider. The 15 months will include 12 months of teaching with 1 tutor session a month and a 3 month end point assessment. You will be expected to be in the office for 4 days a week with 1 day a week study leave, to be agreed.
This role is only available to those who are 18 and over, due to the type of service the team delivers.
Main duties of the job
The role will include administrative duties such as healthcare records retrieval and distribution, data input to electronic systems, monitoring and responding to emails, filing, photocopying, diary management and room booking. Key priorities include ensuring tasks are completed in a timely manner, meeting deadlines and ensuring accuracy and confidentiality is maintained.
The Assistance and Complaints Apprentice will be supported with tasks appropriate to their mandatory and chosen modules to fulfil an NVQ qualification.
About us
Our vision is to be a first-class provider of sustainable healthcare services, delivering the best possible care for our patients and being a great place to work for our people. Our Proud to CARE philosophy supports this vision - and we all play a part in achieving it, by living up to the values we promise to our patients and each other. As members of staff be guided by our Proud to CARE values:
COMPASSION - treating everyone with kindness - welcoming diversity and inclusion, considering individual needs; and challenging inappropriate behaviours outside of our valuesAMBITION - Aspiring to be the best - reaching high standards, providing exceptional care and services; and achieving measurable improvements in people's health and wellbeingRESPECT - Valuing and appreciating everyone - listening, learning and acting on their experiences, being open and honest; and recognising that working with others brings benefitsENCOURAGEMENT- Opportunities for all - supporting education and development, helping people to bring their improvement ideas to life and speak-up; and getting everyone involved in our future
Job description
Job responsibilities
Please view the attached Job description and Person Specification for more information.
Please use your application to demonstrate how you meet each point on the Person Specification. You will need to meet the essential criteria to be shortlisted.
AI applications will not be accepted.
Job description
Job responsibilities
Please view the attached Job description and Person Specification for more information.
Please use your application to demonstrate how you meet each point on the Person Specification. You will need to meet the essential criteria to be shortlisted.
AI applications will not be accepted.
Person Specification
Qualifications and Training
Essential
- Achieved or working towards GCSE / level 2 Maths and English (e.g., GCSEs, Level 2 Certificate, Diploma)
Experience
Essential
- Experience of using Microsoft computer programmes; Word, Excel, Outlook, MS Teams, PowerPoint etc.
- Experience of meeting deadlines (including school and college work)
Desirable
- Experience in an office environment
- Record and document production
- Responding to emails
- Data input
- Customer care experience
Skills and Knowledge
Essential
- Willing to undertake further training
- Accuracy and attention to detail
- Understanding of confidentiality
- Good written communication
- Good verbal communication skills
- Decision-making skills
- Ability to build relationships with colleagues and service users
Desirable
- Ability to work with a range of databases/spreadsheets and software applications.
- Experience of working in a team
- Understanding of the NHS
Personal Attributes
Essential
- Commitment to achieve all apprenticeship Outcomes
- Professional
- Courteous
- Responsive
Demonstrates our Proud to CARE Values
Essential
- Demonstrates Proud to CARE Values
Person Specification
Qualifications and Training
Essential
- Achieved or working towards GCSE / level 2 Maths and English (e.g., GCSEs, Level 2 Certificate, Diploma)
Experience
Essential
- Experience of using Microsoft computer programmes; Word, Excel, Outlook, MS Teams, PowerPoint etc.
- Experience of meeting deadlines (including school and college work)
Desirable
- Experience in an office environment
- Record and document production
- Responding to emails
- Data input
- Customer care experience
Skills and Knowledge
Essential
- Willing to undertake further training
- Accuracy and attention to detail
- Understanding of confidentiality
- Good written communication
- Good verbal communication skills
- Decision-making skills
- Ability to build relationships with colleagues and service users
Desirable
- Ability to work with a range of databases/spreadsheets and software applications.
- Experience of working in a team
- Understanding of the NHS
Personal Attributes
Essential
- Commitment to achieve all apprenticeship Outcomes
- Professional
- Courteous
- Responsive
Demonstrates our Proud to CARE Values
Essential
- Demonstrates Proud to CARE Values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
