Job summary
An exciting opportunity has arisen to join our Business Services Team at Royal Primary Care working as Team Leader within the Recalls and Finance Team. This will be based at our Grangewood site. We are looking for an experienced Admin Team Leader previously worked within the NHS or GP Sector.
If this is you then we want to hear from you.
Main duties of the job
Must be able to work on their own as well as part of a team
Self-motivated
Prioritise own workload
Able to work under pressure
Work to deadlines and targets
Able to manipulate a spreadsheet
Excellent communication skills both written and verbal.
The successful candidates should have basic I.T. skills and knowledge of Excel, Word, MS Teams, Outlook.
Other essential skills are qualifications in English & Maths at GCSE level C or above (or equivalent), time management, ability to follow instructions, desire for service improvement.
Desirable skills/ qualifications are Medical Terminology, Business Administration. Knowledge of an NHS environment. Knowledge of working with Systmone (or equivalent)
About us
The successful candidates will have excellent communication and interpersonal skills; be able to prioritise effectively and carry out a range of administrative and support tasks, sometimes under pressure.
An awareness of the importance of confidentiality is essential. In addition, an ability to be adaptable to service needs and a professional manner is essential.
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of, the Line Manager/Management team dependent on current and evolving Practice workload and staffing levels:
- Ensuring the recalls process is followed and patients contacted in a timely manner in accordance with recalls system.
- All administration is processed in a timely manner
- Filing and retrieving paperwork.
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.
- Duties for patients and the Practice, dealing with patient tasks and associated paperwork.
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of, the Line Manager/Management team dependent on current and evolving Practice workload and staffing levels:
- Ensuring the recalls process is followed and patients contacted in a timely manner in accordance with recalls system.
- All administration is processed in a timely manner
- Filing and retrieving paperwork.
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.
- Duties for patients and the Practice, dealing with patient tasks and associated paperwork.
Person Specification
Qualifications and Training
Essential
- GCSE in Maths & English Grade C or above
- ECDL or equivalent
- NVQ or equivalent in Business Administration
Desirable
- Formal training in a public facing environment
- Knowledge of GP computer systems, preferably SystmOne
- Medical Terminology qualification
Experience
Essential
- Working with the public.
- Understanding of back office functions
- Previous GP practice experience or equivalent
Desirable
- Telephone call handling experience
Skills and Knowledge
Essential
- Good team working skills.
- Effective time management skills.
- Ability to work independently following verbal or written instructions.
- Clear supervisory communication skills.
- Ability to work early mornings (08.00) and late finishes (18.30).
- Ability to work under pressure.
- Ability to work to deadlines.
- Ability to use Microsoft Office such as Excel, Word, MS teams & Outlook.
Desirable
- Understanding the issues around safeguarding and patient confidentiality
- GDPR knowledge
- Knowledge of searches within SystmOne .
- Ability to action team tasks.
- Knowledge of appointment process.
- Use of SMS systems.
- Use of admin email.
Personal Attributes
Essential
- Adaptable to change.
- Friendly but professional approach.
- Good time management.
- A willingness to strive for excellence and train in all aspects of the team
- Flexible approach to cross site working.
Person Specification
Qualifications and Training
Essential
- GCSE in Maths & English Grade C or above
- ECDL or equivalent
- NVQ or equivalent in Business Administration
Desirable
- Formal training in a public facing environment
- Knowledge of GP computer systems, preferably SystmOne
- Medical Terminology qualification
Experience
Essential
- Working with the public.
- Understanding of back office functions
- Previous GP practice experience or equivalent
Desirable
- Telephone call handling experience
Skills and Knowledge
Essential
- Good team working skills.
- Effective time management skills.
- Ability to work independently following verbal or written instructions.
- Clear supervisory communication skills.
- Ability to work early mornings (08.00) and late finishes (18.30).
- Ability to work under pressure.
- Ability to work to deadlines.
- Ability to use Microsoft Office such as Excel, Word, MS teams & Outlook.
Desirable
- Understanding the issues around safeguarding and patient confidentiality
- GDPR knowledge
- Knowledge of searches within SystmOne .
- Ability to action team tasks.
- Knowledge of appointment process.
- Use of SMS systems.
- Use of admin email.
Personal Attributes
Essential
- Adaptable to change.
- Friendly but professional approach.
- Good time management.
- A willingness to strive for excellence and train in all aspects of the team
- Flexible approach to cross site working.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
