Receptionist - CDC Walton
The closing date is 06 July 2025
Job summary
To provide an efficient receptionist service to all visitors attending the hospital and maintain a sensitive and friendly approach.
Process patient appointment attendance using a variety of hospital information systems. Use Trust systems to input electronic data as required.
To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries.
Receiving and dealing with telephone enquiries as appropriate. Photocopying, scanning and filing letters and documents as required.
Review and action electronic correspondence and disseminate appropriately. Work collaboratively as part of an integrated team.
To work within the allocated Government time scale for all appointments.
Main duties of the job
Working on the reception desk meeting and greeting service users, dealing with general enquiries, directing patients appropriately, answering the telephone and carrying out administrative duties. The overall activities of the post-holder will include:
o To welcome staff, patients and visitors in a friendly and Professional manner, dealing with enquiries appropriatelyo Recording patient information accuratelyo Dealing with care records ensuring patient records are available and for the start of clinico Cross reference appointment lists identify patients who do not attend and escalate appropriately
o Answering the telephone in a courteous manner dealing with enquiries and recording all messages accurately and referring on appropriatelyo Maintain confidentiality of records on the telephone, in conversation and in writingo Ensure the reception area is kept tidyo Organise ordering of stationery and storageo Report any problems to line manager as appropriateo Responsible for arranging patient transport, interpreters as and when requested
About us
Chesterfield Royal Hospital NHS Foundation Trust is a well performing Foundation Trust serving a population of around 441,000 across the Bolsover, Chesterfield, Derbyshire Dales, North Amber Valley, High Peak and North East Derbyshire districts. With a workforce of around 3,800 staff and good financial control, currently operating with a positive financial surplus and was recently rated "Good" by the CQC following their latest inspection in February 2017.
Follow us on Facebook and on Twitter: @HRcareers @WellbeingCRH @royalhospital
Details
Date posted
19 June 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 a year per annum
Contract
Permanent
Working pattern
Full-time, Part-time, Job share, Flexible working
Reference number
166-DCSC-7249907
Job locations
Walton Hospital
Whitecotes Lane
Chesterfield
S40 3HW
Employer details
Employer name
Chesterfield Royal Hospital NHS Foundation Trust
Address
Walton Hospital
Whitecotes Lane
Chesterfield
S40 3HW
Employer's website
https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
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