Chesterfield Royal Hospital NHS Foundation Trust

SDEC Receptionist

The closing date is 22 June 2025

Job summary

An exciting opportunity has arisen within the Medicine and Emergency Care Division to work as a Receptionist, covering our Same Day Emergency Care department. The main role requirements are admitting and discharging patients off the system, filing, making appointments, diaries etc, answering the telephone and any other clerical duties expected on the unit. You may be attached to a ward but could be asked to attend any ward/ dept within the Medicine and Emergency Care Division to ensure the services are covered.

Main duties of the job

You will provide a professional front of house and telephone service. Answer enquiries, receive and relay messages, both in person and on the telephone, from patients, visitors and hospital staff also using knowledge of hospital procedures to maintain a professional front of house service. To meet the needs of the service and take into account special requirements.

On a daily basis you will process all admissions and discharges on the system, ensure the book system is kept up to date, maintain patients case notes and file into the case notes, provide patients appointments when requested and liaise with the ward staff and other multi-disciplinary teams.

About us

Chesterfield Royal Hospital is located in Calow, Chesterfield, which is situated on a green field site on the edge of the Peak District National Park. It is home to the Crooked Spire and is also close to Sheffield, Derby and Nottingham, thus offering numerous choices for recreational activities and lifestyles.

Chesterfield Royal Hospital was officially opened by the queen in 1985 and since then it has continued to expand and modernise, currently holding approximately 550 beds. We provide acute in-patient and out-patient care for Chesterfield and the surrounding rural area of North Derbyshire, serving a population of approximately 350,000 people.We are currently rated GOOD by the CQC.

Details

Date posted

07 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year Per Annum Pro Rata

Contract

Permanent

Working pattern

Full-time

Reference number

166-MEC-7064550

Job locations

Chesterfield Royal Hospital

Calow

Chesterfield

S44 5BL


Job description

Job responsibilities

Please see the Job description and Person Specification in the attachments section on this page. This document contains a full detailed description of the role and what the main responsibilities and duties are, along with the criteria that are required for the role.

Job description

Job responsibilities

Please see the Job description and Person Specification in the attachments section on this page. This document contains a full detailed description of the role and what the main responsibilities and duties are, along with the criteria that are required for the role.

Person Specification

Qualifications

Essential

  • GCSE standard Maths & English A-C

Desirable

  • Completed secondary education

Experience

Essential

  • Relevant clerical experience
  • Use of a telephone in a busy environment

Desirable

  • Previous experience in a healthcare environment
  • Customer Care experience

Skills and knowledge

Essential

  • Ability to work under pressure
  • Ability to prioritise workload
  • Ability to deal with a variety of tasks simultaneously
  • VDU/Keyboard skills
  • Understanding of office procedure

Desirable

  • Knowledge of PAS system

Personal attributes

Essential

  • Works as a team member
  • Awareness/Understanding of confidentiality
Person Specification

Qualifications

Essential

  • GCSE standard Maths & English A-C

Desirable

  • Completed secondary education

Experience

Essential

  • Relevant clerical experience
  • Use of a telephone in a busy environment

Desirable

  • Previous experience in a healthcare environment
  • Customer Care experience

Skills and knowledge

Essential

  • Ability to work under pressure
  • Ability to prioritise workload
  • Ability to deal with a variety of tasks simultaneously
  • VDU/Keyboard skills
  • Understanding of office procedure

Desirable

  • Knowledge of PAS system

Personal attributes

Essential

  • Works as a team member
  • Awareness/Understanding of confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chesterfield Royal Hospital NHS Foundation Trust

Address

Chesterfield Royal Hospital

Calow

Chesterfield

S44 5BL


Employer's website

https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Chesterfield Royal Hospital NHS Foundation Trust

Address

Chesterfield Royal Hospital

Calow

Chesterfield

S44 5BL


Employer's website

https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Acute Care Unit Co-Ordinator

Kerry Machin

kerry.machin@nhs.net

01246513116

Details

Date posted

07 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year Per Annum Pro Rata

Contract

Permanent

Working pattern

Full-time

Reference number

166-MEC-7064550

Job locations

Chesterfield Royal Hospital

Calow

Chesterfield

S44 5BL


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