Chesterfield Royal Hospital NHS Foundation Trust

Switchboard Control Operator

Information:

This job is now closed

Job summary

DSFS are looking to appoint a Switchboard Control Operator on a bank working arrangement to join our team based at the Chesterfield Royal Hospital. As the post is often the first point of contact with the general public you must be aware of the importance of delivering a high quality, efficient service and to be able to demonstrate excellent verbal communication skills.

The hours can vary as this post is a zero hours contract (we provide 24 hour cover.) You will be required to cover for holidays ,sickness and other leave, sometimes at short notice, therefore flexibility is an essential requirement of the post as we provide this important service over 7 days a week 365 days a year.

Hours covered between 7.00am- 10.00pm variable shifts available

Main duties of the job

Unlike other Switchboard posts, this role also provides an essential response service for emergency calls, fire alarms and unplanned occurrences and therefore we are looking to recruit a person who is able to work in a calm and competent manner in a sometimes stressful and seemingly chaotic environment whilst continuing to provide a consistent Switchboard service.

You must be educated to GCSE standard (or equivalent) and be comfortable working autonomously and as part of a team.

A comprehensive training period (with weekly assessments) covering all aspects of the post and shift patterns will be undertaken to ensure full capability of the Switchboard and Trust Policy and Procedure before the successful candidate will be allowed to work alone out of hours .

About us

Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that's 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.

DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that's dynamic, flexible, and proactive.

DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone's abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.

Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered

Please see below link for the DSFS website.

DSFS - Derbyshire Support & Facilities Services Limited | DSFS

When applying for roles please complete all sections of the application form.

Details

Date posted

28 May 2025

Pay scheme

Other

Salary

£23,875 a year pro rata

Contract

Bank

Working pattern

Flexible working

Reference number

166-DSFS-7211439

Job locations

Chesterfield Royal Hospital

Calow

CHESTERIELD

S44 5BL


Job description

Job responsibilities

Please see the attached Job Description and Person Specification for more details of this exciting role.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for more details of this exciting role.

Person Specification

Qualifications and Training

Essential

  • oEducated to GCSE standard or equivalent
  • oBasic IT Skills

Experience

Essential

  • oAble to prioritise workload
  • oAble to perform effectively in a busy and noisy working environment
  • oAble to perform effectively in a solitary environment when working out of hours
  • oAble to deal with difficult and aggressive customers
  • oAble to derive relevant information from callers
  • oAble to work as part of a team

Desirable

  • oSwitchboard or call centre experience
  • oNHS experience

Skills and Knowledge

Essential

  • oAble to multi task and remain calm whilst under pressure
  • oResilience - particularly with reference to unplanned occurrences
  • oAble to use initiative
  • oAttention to accuracy and detail.

Desirable

  • oRecord keeping

Personal Attributes

Essential

  • oPrevious positions of responsibility
  • oClarity of Speech
  • oAbility to communicate at all levels
  • oSelf-motivated
  • oAdaptability to meet the needs of the service

Desirable

  • oExperience of working unsocial hours
Person Specification

Qualifications and Training

Essential

  • oEducated to GCSE standard or equivalent
  • oBasic IT Skills

Experience

Essential

  • oAble to prioritise workload
  • oAble to perform effectively in a busy and noisy working environment
  • oAble to perform effectively in a solitary environment when working out of hours
  • oAble to deal with difficult and aggressive customers
  • oAble to derive relevant information from callers
  • oAble to work as part of a team

Desirable

  • oSwitchboard or call centre experience
  • oNHS experience

Skills and Knowledge

Essential

  • oAble to multi task and remain calm whilst under pressure
  • oResilience - particularly with reference to unplanned occurrences
  • oAble to use initiative
  • oAttention to accuracy and detail.

Desirable

  • oRecord keeping

Personal Attributes

Essential

  • oPrevious positions of responsibility
  • oClarity of Speech
  • oAbility to communicate at all levels
  • oSelf-motivated
  • oAdaptability to meet the needs of the service

Desirable

  • oExperience of working unsocial hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Chesterfield Royal Hospital NHS Foundation Trust

Address

Chesterfield Royal Hospital

Calow

CHESTERIELD

S44 5BL


Employer's website

https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Chesterfield Royal Hospital NHS Foundation Trust

Address

Chesterfield Royal Hospital

Calow

CHESTERIELD

S44 5BL


Employer's website

https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Switchboard Manager

Kathryn Cowley

kathryn.cowley@nhs.net

01246513401

Details

Date posted

28 May 2025

Pay scheme

Other

Salary

£23,875 a year pro rata

Contract

Bank

Working pattern

Flexible working

Reference number

166-DSFS-7211439

Job locations

Chesterfield Royal Hospital

Calow

CHESTERIELD

S44 5BL


Supporting documents

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