Chesterfield Royal Hospital NHS Foundation Trust

Receptionist/Administrator

Information:

This job is now closed

Job summary

Royal Primary Care Brooklyn - Heanor

We have an opportunity for 1 x full-time (37.5 hours per week), Receptionist / Administratorbased at Royal Primary Care Brooklyn, HEANOR.

You will join a growing establishment committed to being a flagship organisation and an at scale provider of primary care services in the Midlands. If you are enthusiastic, caring and passionate about delivering the highest quality care, keeping patients at the heart of all you do, we want to hear from you.

Main duties of the job

An opportunity has arisen to join our growing team at Royal Primary Care and we are looking for an enthusiastic part-time and full time Receptionist/Administrator to work within in our busy medical practice within the Heanor area.

The successful candidate should have basic IT skills.

Other essential skills are the ability to work as part of a team, have a good level of qualification (or equivalent experience) and competency in Maths and English.

About us

Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we're on a mission to improve our community's health and reduce inequality.

Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust and this brings the benefits of being part of a larger organisation. As well as an NHS pension, you'll have access to training and development opportunities and a whole raft of well-being initiatives to look after your physical and mental health. At Royal Primary Care, your happiness is at the heart of our appraisal system, and we place great importance on everyone feeling included. You'll have an equal say in how we look after you through access to our annual staff survey.

(Please note although this is not Agenda for Change - we do offer our employees a good package of benefits)

Details

Date posted

05 March 2025

Pay scheme

Other

Salary

£22,368.06 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

166-RPC-6936131

Job locations

RPC Brooklyn

Mansfield Road

Heanor

DE75 7AL


Job description

Job responsibilities

To work within the reception team with a focus on achieving excellent patient care via the telephone and face to face. Carry out GP approved triage to ensure our patients see the correct clinician first time. Being a first point of contact for our patients and other healthcare providers.

Please see the attached job description for a full breakdown of the duties and responsibilities.

Job description

Job responsibilities

To work within the reception team with a focus on achieving excellent patient care via the telephone and face to face. Carry out GP approved triage to ensure our patients see the correct clinician first time. Being a first point of contact for our patients and other healthcare providers.

Please see the attached job description for a full breakdown of the duties and responsibilities.

Person Specification

Qualifications and Training

Essential

  • GCSE in Maths & English Grade C or above

Desirable

  • NVQ or equivalent in Customer Care
  • Formal training in a public facing environment
  • Knowledge of GP computer systems, preferably SystmOne

Experience

Essential

  • Working with the public, preferably in a reception environment with knowledge of basic office procedures

Desirable

  • Telephone call handling experience

Skills and Knowledge

Essential

  • Good team working skills
  • Effective time management skills
  • Ability to work independently following verbal or written instructions

Desirable

  • Understanding the issues around safeguarding and patient confidentiality
  • GDPR knowledge
Person Specification

Qualifications and Training

Essential

  • GCSE in Maths & English Grade C or above

Desirable

  • NVQ or equivalent in Customer Care
  • Formal training in a public facing environment
  • Knowledge of GP computer systems, preferably SystmOne

Experience

Essential

  • Working with the public, preferably in a reception environment with knowledge of basic office procedures

Desirable

  • Telephone call handling experience

Skills and Knowledge

Essential

  • Good team working skills
  • Effective time management skills
  • Ability to work independently following verbal or written instructions

Desirable

  • Understanding the issues around safeguarding and patient confidentiality
  • GDPR knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chesterfield Royal Hospital NHS Foundation Trust

Address

RPC Brooklyn

Mansfield Road

Heanor

DE75 7AL


Employer's website

https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Chesterfield Royal Hospital NHS Foundation Trust

Address

RPC Brooklyn

Mansfield Road

Heanor

DE75 7AL


Employer's website

https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Business Manager

Amanda Clark

amanda.clark@nhs.net

01773712552

Details

Date posted

05 March 2025

Pay scheme

Other

Salary

£22,368.06 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

166-RPC-6936131

Job locations

RPC Brooklyn

Mansfield Road

Heanor

DE75 7AL


Supporting documents

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