Outpatient Receptionist & Call Centre Clerk
Chesterfield Royal Hospital NHS Foundation Trust
This job is now closed
Job summary
An opportunity has arisen for a Full Time position (37.5hours weekly) for the role of Outpatient Receptionist & Call Centre Clerk.
The successful candidate must be customer care focused, with exceptional communication and interpersonal skills to welcome patients attending outpatient clinics, directing them efficiently to the correct department as well as providing a high-quality service in the call centre.
Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded accurately onto the patient administration system to manage the booking of designated follow up clinics.
The post holder will be given full training to enable them to work in different reception areas covered by the central team including a busy call centre.
The standard hours of work are between 08:00 - 18:00 Monday to Friday with a 1-hour lunch break.
Contract includes some weekend working.
Main duties of the job
To provide a professional front of house and telephone service.
To provide an efficient and high quality service in the busy call centre, reporting any issues to supervisor/team leader.
To receive and process paper reconciliation slips efficiently and quickly whilst helping to maintain National and local standards.
To input and update the Trust's PAS system, ensuring accurate patient computer records are maintained whilst achieving a high standard of data quality.
To arrange outpatient appointments in accordance with the agreed booking rules.
To process outpatient emails professionally and efficiently.
Be prepared to change duties at short notice to cover a different areas as and when needed.
To keep up to date with departmental and organisational changes in order to provide a responsive and efficient service.
Maintain strict confidentiality at all times, relating to staff, patients and the Trusts operations.
About us
Supporting our vision and values
Our Vision is to be a first-class provider of sustainable healthcare services, delivering the best possible care for our patients; and being a great place to work for our people. Our Proud to CARE philosophy supports this vision - and we all play a part in achieving it, by living up to the values we promise to our patients and each other.
As members of staff we will always:
COMPASSION- treating everyone with kindness - welcoming diversity and inclusion, considering individual needs; and challenging inappropriate behaviours outside of our values
AMBITION- Aspiring to be the best - reaching high standards, providing exceptional care and services; and achieving measurable improvements in people's health and wellbeing
RESPECT- Valuing and appreciating everyone - listening, learning and acting on their experiences, being open and honest; and recognising that working with others brings benefits
ENCOURAGEMENT-Opportunities for all - supporting education and development, helping people to bring their improvement ideas to life and speak-up; and getting everyone involved in our future
Date posted
27 February 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,615 a year Per Annum
Contract
Permanent
Working pattern
Full-time
Reference number
166-S&P-6977395
Job locations
Chesterfield Royal Hospital
Calow
Chesterfield
S44 5BL
Employer details
Employer name
Chesterfield Royal Hospital NHS Foundation Trust
Address
Chesterfield Royal Hospital
Calow
Chesterfield
S44 5BL
Employer's website
https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)
For questions about the job, contact:
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